Messaging to emergency services via a mobile device in a wireless communication network
A method of requesting emergency services via an emergency services request application executing on a mobile device operating in a wireless communication network. The method includes determining, by the application, a location of the mobile device. Based at least in part on the location, the wireless communication network determines a Public Safety Answering Point (PSAP)/emergency service responder to contact. The application then attempts to initiate a chat session with the PSAP to request emergency services. The application next receives a response to initiating the chat session from the PSAP. The response may be some type of acknowledgement from the PSAP of a successful initiation of the chat session or may be a bounce-back message indicating an unsuccessful initiation of the chat session.
1. A method of requesting emergency services, the method comprising:
executing, in response to user input provided to a mobile device of a user to request emergency services at a location of the mobile device, an emergency services request application on the mobile device;
attempting, by the emergency services request application, to initiate a chat session with a public safety answering point (PSAP) that, upon a successful initiation, continues between the emergency services request application executing on the mobile device and the PSAP until the chat session is terminated by the PSAP;
determining, by the emergency services request application, the location of the mobile device;
sending, by the emergency services request application to a wireless communication network, the location of the mobile device;
sending, by the emergency services request application to the wireless communication network, a packet that includes a header that distinguishes that a messaging service is being used to contact the PSAP; and
receiving, by the emergency services request application from a particular PSAP selected based at least in part on the location of the mobile device, a response comprising one of (i) an acknowledgement message indicating the successful initiation of the chat session or (ii) a bounce-back message indicating that the attempt to initiate the chat session failed.
2. The method of claim 1 , wherein the method further comprises:
based upon receipt of the bounce-back message, displaying, with the emergency services request application, a message to the user of the mobile device that indicates that the user should call an emergency number.
3. The method of claim 1 , wherein the response comprises the acknowledgement message and the acknowledgement message requests information from the user of the mobile device with respect to a reason for initiating the chat session.
4. The method of claim 1 , further comprising:
providing, by the emergency services request application, location information to the particular PSAP.
5. The method of claim 1 , further comprising:
forwarding, by the emergency services request application, one or more files to the particular PSAP.
6. The method of claim 5 , wherein forwarding the one or more files to the particular PSAP comprises:
forwarding at least one of (i) a picture, (ii) an audio recording or (iii) a video.
7. The method of claim 1 , wherein the chat session operates between the emergency services request application and the PSAP based on Session Initiation Protocol (SIP) and Message Session Relay Protocol (MSRP) protocols.
8. A mobile device comprising:
one or more processors;
a non-transitory storage medium; and
instructions stored in the non-transitory storage medium, the instructions being executable by the one or more processors to:
execute, in response to user input provided to request emergency services at a location of the mobile device, an emergency services request application on the mobile device;
attempt, by the emergency services request application, to initiate a chat session with a public safety answering point (PSAP) that, upon a successful initiation, continues between the emergency services request application executing on the mobile device and the PSAP until the chat session is terminated by the PSAP;
determine, by the emergency services request application, the location of the mobile device;
send, by the emergency services request application to a wireless communication network, the location of the mobile device;
send, by the emergency services request application to the wireless communication network, a packet that includes a header that distinguishes that a messaging service is being used to contact the PSAP; and
receive, by the emergency services request application from a particular PSAP selected based at least in part on the location of the mobile device, a response comprising one of (i) an acknowledgement message indicating the successful initiation of the chat session or (ii) a bounce-back message indicating that the attempt to initiate the chat session failed.
9. The mobile device of claim 8 , wherein the instructions are further executable by the one or more processors to:
based upon receipt of the bounce-back message, display, by the emergency services request application, a message to a user of the mobile device that indicates that the user should call an emergency number.
10. The mobile device of claim 8 , wherein the response comprises the acknowledgement message and the acknowledgement message requests information from a user of the mobile device with respect to a reason for initiating the chat session.
11. The mobile device of claim 8 , wherein the instructions are further executable by the one or more processors to:
provide, by the emergency services request application, location information to the particular PSAP.
12. The mobile device of claim 8 , wherein the instructions are further executable by the one or more processors to:
forward, by the emergency services request application, one or more files to the particular PSAP.
13. The mobile device of claim 12 , wherein the one or more files comprise at least one of (i) a picture, (ii) an audio recording or (iii) a video.
14. The mobile device of claim 8 , wherein the chat session operates between the emergency services request application and the PSAP based on Session Initiation Protocol (SIP) and Message Session Relay Protocol (MSRP) protocols.
15. A non-transitory storage medium comprising instructions stored thereon, the instructions being executable by one or more processors of a mobile device to:
execute, in response to user input provided to the mobile device to request emergency services at a location of the mobile device, an emergency services request application on the mobile device;
attempt, by the emergency services request application, to initiate a chat session with a public safety answering point (PSAP) that, upon a successful initiation, continues between the emergency services request application executing on the mobile device and the PSAP until the chat session is terminated by the PSAP;
determine, by the emergency services request application, the location of the mobile device;
send, by the emergency services request application to a wireless communication network, the location of the mobile device;
send, by the emergency services request application to the wireless communication network, a packet that includes a header that distinguishes that a messaging service is being used to contact the PSAP; and
receive, by the emergency services request application from a particular PSAP selected based at least in part on the location of the mobile device, a response comprising one of (i) an acknowledgement message indicating the successful initiation of the chat session or (ii) a bounce-back message indicating that the attempt to initiate the chat session failed.
16. The non-transitory storage medium of claim 15 , wherein the instructions are further executable by the one or more processors to:
provide, by the emergency services request application, location information to the particular PSAP.
17. The non-transitory storage medium of claim 15 , wherein the instructions are further executable by the one or more processors to:
forward, by the emergency services request application, one or more files to the particular PSAP.
18. The non-transitory storage medium of claim 17 , wherein the one or more files comprise at least one of (i) a picture, (ii) an audio recording or (iii) a video.
19. The non-transitory storage medium of claim 15 , wherein the response comprises the bounce-back message and wherein the instructions are further executable by the one or more processors to:
based upon receipt of the bounce-back message, display, by the emergency services request application, a message to a user of the mobile device that indicates that the user should call an emergency number.
20. The non-transitory storage medium of claim 15 , wherein the response comprises the acknowledgement message and the acknowledgement message requests information from a user of the mobile device with respect to a reason for initiating the chat session.