Guidance assistance apparatus, guidance assistance method, and storage medium for storing program

1. A guidance assistance apparatus comprising:

a memory that stores a set of instructions; and

at least one processor configured to execute the set of instructions to:

acquire a guidance route through which a guided person is to be guided from routes from a start-point position to an end-point position;

calculate, based on information relating to the routes, an influence level of each of a plurality of branch places on the guided person in a case in which the guided person deviates from the acquired guidance route, the each of the plurality of branch places being a place at which the guidance route branches into a route different from the guidance route, the influence level of the each of the plurality of branch places being a value based on a tendency for deviation from the guidance route to occur at a branch place and an influence of the deviation; and

output the calculated influence level,

wherein the tendency is based on a first traffic volume of the guidance route and a second traffic volume of a route other than the guidance route, the first traffic volume being a counted number of persons passing along the guidance route, the second traffic volume being a counted number of persons passing along the route other than the guidance route.

2. The guidance assistance apparatus according to claim 1 , wherein

the at least one processor is configured to

output the guidance route and the information relating to the routes.

3. The guidance assistance apparatus according to claim 1 , wherein

the at least one processor is configured to

output guidance information based on the influence level, the guidance route and the information relating to the routes, the guidance information being information for guiding the guided person to the guidance route.

4. The guidance assistance apparatus according to claim 1 , wherein

the at least one processor is configured to:

determine, based on the influence level for the each of the plurality of branch places, a guidance position from the plurality of branch places, the guidance position being a position at which the guided person is to be guided; and

output the guidance position.

5. The guidance assistance apparatus according to claim 4 , wherein

the at least one processor is configured to

output guidance assistance information based on the guidance route, the information relating to the routes, and the guidance position, the guidance assistance information being information for guiding the guided person to the guidance route at the guidance position.

6. The guidance assistance apparatus according to claim 4 , wherein

the at least one processor is configured to:

determine a target guiding person based on the guidance position and information relating to a guiding person, the target guiding person being a guiding person that is to conduct guidance at the guidance position; and

output target guiding person information which is information relating to the target guiding person.

7. The guidance assistance apparatus according to claim 6 , wherein

the at least one processor is configured to

output guidance instruction information based on the guidance route, the information relating to the routes, the guidance position and the target guiding person information, the guidance instruction information being information for guiding the target guiding person to the guidance position.

8. A guidance assistance system including the guidance assistance apparatus of claim 1 , the guidance assistance system comprising

an information processing apparatus configured to display the influence level which is output.

9. A guidance assistance method comprising:

acquiring a guidance route through which a guided person is to be guided from routes from a start-point position to an end-point position;

calculating, based on information relating to the routes, an influence level of each of a plurality of branch places on the guided person in a case in which the guided person deviates from the acquired guidance route, the each of the plurality of branch places being a place at which the guidance route branches into a route different from the acquired route, the influence level of the each of the plurality of branch places being a value based on a tendency for deviation from the guidance route to occur at a branch place and an influence of the deviation; and

outputting the calculated influence level,

wherein the tendency is based on a first traffic volume of the guidance route and a second traffic volume of a route other than the guidance route, the first traffic volume being a counted number of persons passing along the guidance route, the second traffic volume being a counted number of persons passing along the route other than the guidance route.

10. The guidance assistance method according to claim 9 , wherein

the outputting includes outputting the guidance route and the information relating to the routes.

11. The guidance assistance method according to claim 9 , wherein

the outputting includes outputting guidance information based on the influence level, the guidance route and the information relating to the routes, the guidance information being information for guiding the guided person to the guidance route.

12. The guidance assistance method according to claim 9 , comprising

determining, based on the influence level for the each of the plurality of branch places, a guidance position from the plurality of branch places, the guidance position being a position at which the guided person is to be guided, wherein

the outputting includes outputting the guidance position.

13. The guidance assistance method according to claim 12 , wherein

the outputting includes outputting guidance assistance information based on the guidance route, the information relating to the routes, and the guidance position, the guidance assistance information being information for guiding the guided person to the guidance route at the guidance position.

14. The guidance assistance method according to claim 12 , further comprising

determining a target guiding person based on the guidance position and information relating to a guiding person, the target guiding person being a guiding person that is to conduct guidance at the guidance position, wherein

the outputting includes outputting target guiding person information which is information relating to the target guiding person.

15. The guidance assistance method according to claim 14 , wherein

the outputting includes outputting guidance instruction information based on the guidance route, the information relating to the routes, the guidance position and the target guiding person information, the guidance instruction information being information for guiding the target guiding person to the guidance position.

16. The guidance assistance method according to claim 9 , comprising

displaying the influence level which is output.

17. A non-transitory computer readable storage medium for storing a program which causes a computer to execute:

a guidance route acquisition process of acquiring a guidance route through which a guided person is to be guided from routes from a start-point position to an end-point position;

an influence level calculation process of calculating, based on information relating to the routes, an influence level of each of a plurality of branch places on the guided person in a case in which the guided person deviates from the acquired guidance route, the each of the plurality of branch places being a place at which the guidance route branches into a route different from the acquired route, the influence level of the each of the plurality of branch places being a value based on a tendency for deviation from the guidance route to occur at a branch place and an influence of the deviation; and

an information output process of outputting the calculated influence level,

wherein the tendency is based on a first traffic volume of the guidance route and a second traffic volume of a route other than the guidance route, the first traffic volume being a counted number of persons passing along the guidance route, the second traffic volume being a counted number of persons passing along the route other than the guidance route.

18. The guidance assistance apparatus according to claim 1 , wherein

the tendency is based on a traffic volume of the guidance route and a traffic volume of a route other than the guidance route.

19. The guidance assistance apparatus according to claim 1 , wherein

the tendency is based on a probability of the deviation at the branch place, the probability depending on complexity of a structure of the branch place.