Granted Patent B1

US 11,012,400 · App. 16/857,571 · Granted May 18, 2021

Inventors: Sai Xu (Nanjing, CN); Taodong Lu (Nanjing, CN); Qin Zhang (Nanjing, CN)

Assignee: Citrix Systems, Inc.

H04L51/24G06F3/0482G06F9/542G06Q10/107H04L51/046H04L51/22

Abstract

Claims (64)

1. A method, comprising:

receiving, by a first computing system, an email message from an application hosted on a second computing system, the email message being indicative of an event of the application and addressed to an email account of a user of the application;

generating, by the first computing system and in response to receiving the email message, a notification indicative of the event;

sending, by the first computing system, the notification to a client device operated by the user;

receiving, by the first computing system and from the client device, a response to the notification; and

processing, by the first computing system, the received response to the notification to cause the application to take an action responsive to the event.

2. The method of claim 1 , further comprising:

analyzing, by the first computing system, the email message to determine that the email message is indicative of the event;

wherein generating the notification is based at least in part on the first computing system determining that the email message is indicative of the event.

3. The method of claim 2 , wherein:

analyzing the email message further comprises determining, by an email server, that the email message was sent by the application.

4. The method of claim 1 , further comprising:

configuring the notification to present at least one user interface element that is selectable to cause the response to be sent to the first computing system.

5. The method of claim 1 , further comprising:

sending, by the first computing system and to the second computing system, an instruction to cause the application to take the action.

6. The method of claim 1 , further comprising:

determining, by the first computing system and based at least in part on the email message, that the event relates the user;

determining, by the first computing system, that the client device is being operated by the user; and

determining, by the first computing system, to send the notification to the client device based at least in part on the event relating to the user and the client device being operated by the user.

7. The method of claim 1 , further comprising:

in response to receiving the email message, sending, by the first computing system, a request to the application for data relating to the event;

receiving, by the first computing system, the data relating to the event from the application; and

determining, by the first computing system, to generate the notification based at least in part on the received data.

8. The method of claim 1 , wherein the application comprises a software-as-a-service application.

9. A method, comprising:

receiving, by a first computing system, an email message from an application hosted on a second computing system, the email message being indicative of an event of the application and addressed to an email account of a user of the application;

in response to receiving the email message, sending, by the first computing system, a request to the application for data relating to the event;

receiving, by the first computing system, the data relating to the event from the application;

generating, by the first computing system and based at least in part on the received data, a notification indicative of the event; and

sending, by the first computing system, the notification to a client device operated by the user.

10. The method of claim 9 , further comprising:

analyzing, by the first computing system, the email message to determine that the email message is indicative of the event;

wherein sending the request to the application is based at least in part on the first computing system determining that the email message is indicative of the event.

11. The method of claim 10 , wherein:

analyzing the email message further comprises determining, by an email server, that the email message was sent by the application.

12. The method of claim 9 , further comprising:

configuring the notification to present at least one user interface element that is selectable to cause an instruction to take an action responsive to the event to be sent from the client device to the first computing system.

13. The method of claim 9 , further comprising:

determining, by the first computing system and based at least in part on the email message, that the event relates the user;

determining, by the first computing system, that the client device is being operated by the user; and

determining, by the first computing system, to send the notification to the client device based at least in part on the event relating to the user and the client device being operated by the user.

14. The method of claim 9 , wherein the application comprises a software-as-a-service application.

15. A first computing system, comprising:

at least one processor; and

at least one computer-readable medium encoded with instructions which, when executed by the at least one processor, cause the first computing system to:

receive an email message from an application hosted on a second computing system, the email message being indicative of an event of the application and addressed to an email account of a user of the application,

generate, in response to receiving the email message, a notification indicative of the event,

send the notification to a client device operated by the user,

receive, from the client device, a response to the notification, and

process the received response to the notification to cause the application to take an action responsive to the event.

16. The first computing system of claim 15 , wherein the at least one computer-readable medium is further encoded with additional instructions which, when executed by the at least one processor, further cause the first computing system to:

analyze the email message to determine that the email message is indicative of the event; and

generate the notification based at least in part on the first computing system determining that the email message is indicative of the event.

17. The first computing system of claim 16 , further comprising:

an email server configured to determine that the email message was sent by the application;

wherein the at least one computer-readable medium is further encoded with additional instructions which, when executed by the at least one processor, further cause an analysis engine of the first computing system to analyze the email message based at least in part on the email server determining that the email message was sent by the application.

18. The first computing system of claim 15 , wherein the at least one computer-readable medium is further encoded with additional instructions which, when executed by the at least one processor, further cause the first computing system to:

in response to receiving the email message, send a request to the application for data relating to the event;

receive the data relating to the event from the application; and

determine to generate the notification based at least in part on the received data.

19. The first computing system of claim 15 , wherein the at least one computer-readable medium is further encoded with additional instructions which, when executed by the at least one processor, further cause the first computing system to:

configure the notification to present at least one user interface element that is selectable to cause the response to be sent to the first computing system.

20. The first computing system of claim 15 , wherein the at least one computer-readable medium is further encoded with additional instructions which, when executed by the at least one processor, further cause the first computing system to:

send, to the second computing system, an instruction to cause the application to take the action.

Assignments (9)

Continuity (1)

Cited By (3)

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