Vehicle management system and commercial facility management system

1. A vehicle management system for managing a vehicle which is controllable remotely, the vehicle management system comprising a processor, the processor configured to:

estimate a time at which a user will finish payment, the user waiting for payment, the user being associated with the vehicle; and

control the vehicle for the user to travel to a pick-up/drop-off place for the user so that the vehicle arrives at the pick-up/drop-off place at or before the estimated time.

2. The vehicle management system according to claim 1 , wherein

the processor is configured to associate the user with the vehicle when the vehicle enters at least a part of a commercial facility.

3. The vehicle management system according to claim 2 , wherein

the processor is configured to control the vehicle to travel from the pick-up/drop-off place to a parking place when the vehicle enters a parking lot.

4. The vehicle management system according to claim 1 , further comprising

a controller configured to control the vehicle remotely.

5. The vehicle management system according to claim 1 , further comprising a storage, wherein

the processor is configured to perform storage processing for storing identification information of the vehicle and identification information of the user in association with each other in the storage.

6. The vehicle management system according to claim 5 , wherein

the processor is configured to obtain the identification information of the user stored beforehand in a recording medium of the user, and obtain the identification information of the vehicle stored beforehand in a storage of the vehicle, to perform the storage processing.

7. The vehicle management system according to claim 6 , wherein

the processor is configured to obtain the identification information of the vehicle of the user stored beforehand in the recording medium of the user, and perform the storage processing when the identification information obtained from the recording medium matches the identification information obtained from the vehicle.

8. The vehicle management system according to claim 1 , wherein

the processor is configured to estimate the time at which the user will finish payment at a commercial facility from a number of people standing in a waiting line for payment.

9. The vehicle management system according to claim 8 , wherein

the processor is configured to specify the number of people standing in the waiting line for payment by issuing a ticket having a number printed thereon at a entrance of the waiting line, and subtracting the number of the ticket issued for a person currently making payment from the number of the ticket issued for a last person in the waiting line.

10. The vehicle management system according to claim 1 , further comprising

a card reader configured to accept the user's membership card when the user makes payment, wherein

the processor is configured to cooperate with the card reader to identify the user going to pay.

11. A method for managing a vehicle which is controllable remotely, the method comprising:

estimating, by a computer, a time at which a user will finish payment, the user waiting for payment, the user being associated with the vehicle; and

controlling, by the computer, the vehicle for the user to travel to a pick-up/drop-off place for the user so that the vehicle arrives at the pick-up/drop-off place at or before the estimated time.

12. The method according to claim 11 , further comprising

associating, by the computer, the user with the vehicle when the vehicle enters at least a part of a commercial facility.

13. The method according to claim 12 , further comprising

controlling, by the computer, the vehicle to travel from the pick-up/drop-off place to a parking place when the vehicle enters a parking lot.

14. The method according to claim 11 , further comprising

controlling, by the computer, the vehicle remotely.

15. The method according to claim 11 , wherein

the computer further includes a storage, and

the method further comprises

performing, by the computer, storage processing for storing identification information of the vehicle and identification information of the user in association with each other in the storage.

16. The method according to claim 15 , further comprising

obtaining, by the computer, the identification information of the user stored beforehand in a recording medium of the user, and

obtaining, by the computer, the identification information of the vehicle stored beforehand in a storage of the vehicle.

17. The method according to claim 16 , wherein

the identification information obtained from the recording medium of the user is identification information of the vehicle of the user, and

the performing the storage processing is done when the identification information obtained from the recording medium matches the identification information obtained from the vehicle.

18. The method according to claim 11 , wherein

the estimated time is a time at which the user will finish payment at a commercial facility from a number of people standing in a waiting line for payment.

19. The method according to claim 18 , further comprising

specifying, by the computer, the number of people standing in the waiting line for payment by issuing a ticket having a number printed thereon at a entrance of the waiting line, and

subtracting, by the computer, the number of the ticket issued for a person currently making payment from the number of the ticket issued for a last person in the waiting line.

20. The method according to claim 11 , wherein

the computer is connected to a card reader configured to accept the user's membership card when the user makes payment, and

the method further comprises

cooperating, by the computer, with the card reader to identify the user going to pay.