Dual compatibility phone system
A method of operating a captioned telephone comprising the steps of dialing a telephone number to a relay gateway, connecting to the gateway over a communication network, performing a test to assess communication network quality, based on the test results, setting up the captioned telephone to operate in at least one of a first mode and a second mode wherein each of the first and second modes is one of (i) a PSTN mode in which data is communicated between the captioned telephone and the relay gateway via analog transmission and (ii) an IP mode in which data is communicated between the captioned telephone and the relay gateway via the Internet.
1. A method for use with a VOIP captioned phone device and a remote captioning relay to establishing the jurisdiction of a VOIP captioned phone device, the VOIP captioned device associated with a phone device IP address, the method comprising the steps of:
during a commissioning process:
(i) using the phone device to automatically dial the remote captioning relay using a calling party number to establish a phone link to the relay;
(ii) transmitting a unique identification number associated with the phone device from the phone device to the remote captioning relay;
(iii) using the calling party number used by the phone device to call the remote relay to determine the phone device location; and
(iv) storing the unique identification number and the phone device location in a database for subsequent use.
2. The method of claim 1 wherein the database is a relay database.
3. The method of claim 1 further including, subsequent to the commissioning process, during a communication session between the VOIP captioned phone device and a hearing user's (HU's) communication device, upon the phone device connecting to the relay, the phone device transmitting the unique identification number associated with the phone device to the relay, the relay using the identification number to access the phone device location in the relay database and to associate the phone location with the phone device.
4. The method of claim 3 wherein a unique HU device phone number is associated with the HU device, the method further including, upon the phone device connecting to the relay during a communication session between the VOIP captioned phone device and the HU's communication device, the phone device providing the HU device phone number to the relay, the relay using the HU device phone number to determine the location of the HU communication device.
5. The method of claim 4 wherein the VOIP captioned phone device is the originator of the communication session with the HU's communication device.
6. The method of claim 4 wherein the relay uses the phone device location and the HU communication device location to categorize the communication session as at least one of interstate, intrastate, and international and, in the case of an intrastate communication session, to identify the state in which the communication session occurs.
7. The method of claim 1 wherein the database is on the phone device.
8. The method of claim 1 further including, subsequent to the commissioning process, during a communication session between the VOIP captioned phone device and a hearing user's (HU's) communication device, upon the phone device connecting to the relay via an IP connection, transmitting the unique identification number associated with the phone device and the phone device IP address to the relay, the relay using the identification number to access the phone device location in the relay database and associating the phone location with the phone IP address for the duration of the communication session.
9. The method of claim 1 wherein the identification number is transmitted from the phone device to the relay via DTMF signals.
10. The method of claim 1 wherein the commissioning process is performed at least once a month to re-identify the location of the phone device.
11. The method of claim 1 wherein the wherein the commissioning process is performed at least once a week to re-identify the location of the phone device.
12. The method of claim 1 wherein the commissioning process is initiated by the remote relay transmitting a command to the phone device to initiate the commissioning process.
13. A method for use with a VOIP captioned phone device and a remote captioning relay to establishing the jurisdiction of a VOIP captioned phone device, the VOIP captioned device associated with a phone device IP address, the method comprising the steps of:
during a commissioning process, at the remote relay:
(i) accepting a call from the phone device wherein the phone device dials the remote relay using a calling party number;
(ii) receiving a unique identification number associated with the phone device from the phone device;
(iii) using the calling party number to determine the phone device location; and (iv) storing the unique identification number and the phone device location in a database for subsequent use.
14. The method of claim 13 wherein the database is a relay database.
15. The method of claim 14 further including, subsequent to the commissioning process, during a communication session between the VOIP captioned phone device and a hearing user's (HU's) communication device, upon the phone device connecting to the relay, the relay receiving the unique identification number associated with the phone device from the phone device, the relay using the identification number to access the phone device location in the relay database and to associate the phone location with the phone device.
16. The method of claim 15 wherein a unique HU device phone number is associated with the HU device, the method further including, upon the phone device connecting to the relay during a communication session between the VOIP captioned phone device and the HU's communication device, receiving the HU device phone number from the phone device, the relay using the HU device phone number to determine the location of the HU communication device.
17. The method of claim 16 wherein the VOIP captioned phone device is the originator of the communication session with the HU's communication device.
18. The method of claim 16 wherein the relay uses the phone device location and the HU communication device location to categorize the communication session as at least one of interstate, intrastate, and international and, in the case of an intrastate communication session, to identify the state in which the communication session occurs.
19. The method of claim 1 wherein the commissioning process is performed at least once a month to re-identify the location of the phone device.
20. A method for use with a VOIP captioned phone device and a remote captioning relay to establishing the jurisdiction of a VOIP captioned phone device, the method comprising the steps of:
during a commissioning process:
(i) using the phone device to automatically dial the remote captioning relay using a calling party number to establish a phone link to the relay;
(ii) using the calling party number used by the phone device to call the remote relay to determine the phone device location;
(iii) storing a unique identification number associated with the phone device and the phone device location in a relay database;
subsequent to the commissioning process:
(i) during a communication session between the phone device and a hearing user's (HU's) communication device, upon the phone device connecting to the relay, the phone device transmitting the unique identification number associated with the phone device to the relay, the relay using the identification number to access the phone device location in the relay database and to associate the phone location with the phone device.