Synchronous secondary emergency response system
View Patent ↗An emergency response system which can work alongside traditional public emergency response systems. The emergency response system of the present invention comprises a central computer system and client devices. In case of an emergency, when a registered user dials an emergency number, in addition to the call being received by a conventional emergency response systems, a separate parallel communication to the central computer system of the present invention gets triggered automatically. On receiving the emergency communication the computer system selects most suitable registered volunteer responders and an alert is sent to the selected registered volunteer responders. For the responders who accept the request for help, the computer system establishes a communication channel with the caller client device. This way, the emergency response system of the present invention enables participation of volunteers from the civil society in providing faster emergency response to fellow citizens.
1. A computer-implemented method for community emergency response said method comprising:
configuring, a caller client device, to automatically trigger a transmission of a communication over a network to a computer system when an emergency call made to a public safety answering point using said network by a caller from said caller client device is not answered within a predefined time period, and, to automatically trigger a broadcasting of said communication using a native radio frequency communication feature of said client device when said network that connects said caller client device to said public safety answering point is not available while making said emergency call;
receiving said communication by one or more responder client devices, said one or more responder client devices either being within a range of said broadcasting or being selected by said computer system based on one or more criteria in case of said transmission of said communication over said network;
establishing a communication channel between said caller client device and a first responder client device, said first responder client device being one of said one or more responder client devices on which said one or more responders accept said communication; and
providing, through said communication channel, by said computer system, one or more information on a user interface presented on said caller client device and on said first responder client device during a communication session started after establishing said communication channel;
wherein said communication channel is established with a nearest client device automatically if said caller client device becomes inactive during said communication session, said nearest client device being a client device determined to be located nearest to said caller client device by said computer system during said communication session and is not moving at a speed beyond a predefined limit relative to said caller client device.
2. The method of claim 1 , wherein said one or more criteria comprise suitability of said one or more responders based on declarations provided by said one or more responders, availability of said one or more responders in a geofenced region, a language preference, a traffic condition between a location of said one or more responder client devices and said caller client device, said one or more responders being associated with said one or more responder client devices.
3. The method of claim 1 , wherein a plurality of responders are ranked by said computer system based on said one or more criteria to select said one or more responders.
4. The method of claim 1 , wherein said user interface enables said caller to input additional caller information during said communication session.
5. The method of claim 1 , wherein said one or more information presented on said user interface comprises real time update on a location of said first responder client device, direction to reach said caller client device and a chat bridge and information on availability and location of nearby one or more emergency aid apparatus.
6. The method of claim 1 , wherein said computer system ties said communication received from said caller client device as a group call with said communication received from one or more neighboring caller client devices if said communication received from said one or more neighboring caller client device are received during said communication session, said one or more neighboring caller client devices being client devices determined to be located by said computer system within a specific distance from said caller client device.
7. The method of claim 1 , wherein said caller client device and said first responder client device are configured to give an audio and/or visual alert when said first responder client device comes within a specific radius of said caller client device.
8. The method of claim 1 , wherein said computer system and said first responder client device are configured to access and control a home automation system linked to said caller during said communication session.
9. A system for community emergency response, said system comprising:
a computer system comprising one or more physical processors programmed with computer program instructions that, when executed by said one or more physical processors, program said computer system to:
configure, a caller client device, to automatically trigger a transmission of a communication over a network to a computer system when an emergency call made to a public safety answering point using said network by a caller from said caller client device is not answered within a predefined time period, and, to automatically trigger a broadcasting of said communication using a native radio frequency communication feature of said client device when said network that connects said caller client device to said public safety answering point is not available while making said emergency call;
receive said communication by one or more responder client devices, said one or more responder client devices either being within a range of said broadcasting or being selected by said computer system based on one or more criteria in case of said transmission of said communication over said network;
establish a communication channel between said caller client device and a first responder client device, said first responder client device being one of said one or more responder client devices on which one or more responders accept said communication; and
provide, through said communication channel, by said computer system, one or more information on a user interface presented on said caller client device and on said first responder client device during a communication session started after establishing said communication channel;
wherein said communication channel is established with a nearest client device automatically if said caller client device becomes inactive during said communication session, said nearest client device being a client device determined to be located nearest to said caller client device by said computer system during said communication session and is not moving at a speed beyond a predefined limit relative to said caller client device.
10. The system of claim 9 , wherein said one or more criteria comprise suitability of said one or more responders based on declarations provided by said one or more responders, availability of said one or more responders in a geofenced region, a language preference and a traffic condition between a location of said one or more responder client devices and said caller client device, said one or more responders being associated with said one or more responder client devices.
11. The system of claim 9 , wherein said a plurality of responders are ranked by said computer system based on said one or more criteria to select said one or more responders.
12. The system of claim 9 , wherein said user interface enables said caller to input additional caller information during said communication session.
13. The system of claim 9 , wherein said one or more information presented on said user interface comprises real time update on a location of said first responder client device, direction to reach said caller client device, a chat bridge and information on availability and location of nearby one or more emergency aid apparatus.
14. The system of claim 9 , wherein said computer system ties said communication received from said caller client device as a group call with said communication received from one or more neighboring caller client devices if said communication received from said one or more neighboring caller client device are received during said communication session, said one or more neighboring caller client devices being client devices determined to be located by said computer system within a specific distance from said caller client device.
15. The system of claim 9 , wherein said caller client device and said first responder client device are configured to give an audio and/or visual alert when said first responder client device comes within a specific radius of said caller client device.
16. The system of claim 9 , wherein said computer system and said first responder client device are configured to access and control a home automation system linked to said caller during said communication session.