Systems and methods for authenticating a caller using biometric authentication
Methods and systems described in this disclosure receive a call from a device associated with a caller and determine whether the caller is eligible for biometric authentication via the device by sending, via a communications network, an eligibility determination request to an issuer of the device. In response to the caller being eligible for biometric authentication, a request to initiate a biometric authentication process on the device is sent to an issuer of the device, where biometric credentials are received by the device and an indication of whether the biometric credentials were verified is received from the issuer of the device.
1. A method comprising:
downloading, to a device associated with a user, a mobile application for authenticating the user via a biometric method of authentication;
initiating, from the device, a call to an authentication system;
receiving, from the authentication system, a prompt to provide biometric information of the user,
wherein the prompt includes a link for a prompting operation of the mobile application to request the biometric information;
sending, from the device, the biometric information to the authentication system; and
in response to the user being authenticated via the biometric method of authentication, receiving, by the device, a connection with an interactive voice response system or a representative.
2. The method of claim 1 , further comprising:
sending, to the authentication system, a notification that the mobile application is downloaded on the device.
3. The method of claim 1 , further comprising:
sending, to the authentication system, a notification that the user has accessed the mobile application within a time threshold of the call.
4. The method of claim 1 ,
wherein the call is a first call and the user is a first user; and
wherein the method further comprises:
initiating a second call associated with a second user; and
in response to the second user being unqualified for authentication via the biometric method of authentication, receiving a request for authentication credentials in a text message.
5. The method of claim 1 , further comprising:
registering the device with the authentication system prior to the call.
6. The method of claim 1 , wherein characteristics of the device identify the user.
7. The method of claim 1 , wherein the link is to an authentication page in the mobile application requesting the biometric information.
8. A system comprising:
one or more processors; and
one or more memories storing instructions that, when executed by the one or more processors, cause the system to perform a process comprising:
downloading, to a device associated with a user, a mobile application for authenticating the user via a biometric method of authentication;
initiating, from the device, a call to an authentication system;
receiving, from the authentication system, a prompt to provide biometric information of the user,
wherein the prompt includes a link for a prompting operation of the mobile application to request the biometric information;
sending, from the device, the biometric information to the authentication system; and
in response to the user being authenticated via the biometric method of authentication, receiving, by the device, a connection with an interactive voice response system or a representative.
9. The system according to claim 8 , wherein the process further comprises:
sending, to the authentication system, a notification that the mobile application is downloaded on the device.
10. The system according to claim 8 , wherein the process further comprises:
sending, to the authentication system, a notification that the user has accessed the mobile application within a time threshold of the call.
11. The system according to claim 8 ,
wherein the call is a first call and the user is a first user; and
wherein the process further comprises:
initiating a second call associated with a second user; and
in response to the second user being unqualified for authentication via the biometric method of authentication, receiving a request for authentication credentials in a text message.
12. The system according to claim 8 , wherein the process further comprises:
registering the device with the authentication system prior to the call.
13. The system according to claim 8 , wherein characteristics of the device identify the user.
14. The system according to claim 8 , wherein the link is to an authentication page in the mobile application requesting the biometric information.
15. A non-transitory computer-readable medium storing instructions that, when executed by a computing system, cause the computing system to perform operations comprising:
downloading, to a device associated with a user, a mobile application for authenticating the user via a biometric method of authentication;
initiating, from the device, a call to an authentication system;
receiving, from the authentication system, a prompt to provide biometric information of the user,
wherein the prompt includes a link for a prompting operation of the mobile application to request the biometric information;
sending, from the device, the biometric information to the authentication system; and
in response to the user being authenticated via the biometric method of authentication, receiving, by the device, a connection with an interactive voice response system or a representative.
16. The non-transitory computer-readable medium of claim 15 , wherein the operations further comprise:
sending, to the authentication system, a notification that the mobile application is downloaded on the device.
17. The non-transitory computer-readable medium of claim 15 , wherein the operations further comprise:
sending, to the authentication system, a notification that the user has accessed the mobile application within a time threshold of the call.
18. The non-transitory computer-readable medium of claim 15 ,
wherein the call is a first call and the user is a first user; and
wherein the operations further comprise:
initiating a second call associated with a second user; and
in response to the second user being unqualified for authentication via the biometric method of authentication, receiving a request for authentication credentials in a text message.
19. The non-transitory computer-readable medium of claim 15 , wherein the operations further comprise:
registering the device with the authentication system prior to the call.
20. The non-transitory computer-readable medium of claim 15 , wherein the link is to an authentication page in the mobile application requesting the biometric information.