IP Library Granted Patent US 12,184,599
Granted Patent B1
US 12,184,599 · App. 17/659,891 · Granted Dec 31, 2024

Systems and methods for improving communication effectiveness

Inventors: David M. Jones, Jr. (San Antonio, TX); Robert Lee Black (San Antonio, TX); Timothy Blair Chalmers (San Antonio, TX); Gideon Bowie Luck (Wylie, TX); Sumita T. Jonak (San Antonio, TX); Ana Rosa Maldonado (San Antonio, TX); Oscar Roberto Tijerina (San Antonio, TX)
Assignee: United Services Automobile Association (USAA)
H04L51/216H04L51/10H04L51/214
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Quick Facts
Patent No.
US 12,184,599
App. No.
17/659,891
Granted
Dec 31, 2024
Kind
B1
Abstract

Embodiments of the present disclosure include systems and methods for managing group information such as electronic mail (i.e., email) communications, text message communications (e.g., including instant messaging), calendar entries, contact information, and so forth, to improve communication effectiveness between members of a group (e.g., a group of an organization, such as a company, school, and so forth). For example, the embodiments described herein include prioritizing certain subsets of group information management data associated with a particular member of the group, to provide certain subsets of group information management data associated with the particular member of the group during a time period that is determined based at least in part on prior activity (e.g., prior usage habits) of the particular member, and to recommend suggested time periods to interact with the particular member of the group to other members of the group based at least in part on the prior activity.

Claims (30)

1. A group information management system, comprising:

one or more group information management database servers configured to store group information management data associated with a plurality of members of a group, wherein the group information management data comprises data relating to calendar entries; and

one or more group information management servers configured to:

determine group information management data to be communicated to a first application being executed on a first computing device associated with a first member of the group;

determining a first project corresponding the group information management data;

determining additional group management data corresponding to a second project associated with the first member of the group;

assign a priority to the group information management data based on the first project being different than the second project, wherein a subset of the group information management data associated with the first member of the group is prioritized by the one or more group information management servers based at least in part on one or more interactions with the subset of the group information management data associated with the first member of the group via other applications being executed on other computing devices associated with other members of the plurality of members of the group;

determining the priority is below a threshold;

identifying a gap in the calendar entries to transmit the group information management data based on the priority being below the threshold; and

providing the group information management data to the first application in accordance with the gap in the calendar entries.

2. The group information management system of claim 1 , wherein the group information management data comprises data relating to electronic mail messages, text messages, and contact information associated with the plurality of members of the group.

3. The group information management system of claim 1 , wherein the prioritized subset of the group information management data comprises one or more electronic mail messages with which one or more other members of the group have interacted via one or more other applications being executed on one or more other computing devices associated with the one or more other members of the group.

4. The group information management system of claim 1 , wherein the prioritized subset of the group information management data comprises one or more text messages with which one or more other members of the group have interacted via one or more other applications being executed on one or more other computing devices associated with the one or more other members of the group.

5. The group information management system of claim 1 , wherein the prioritized subset of the group information management data comprises one or more additional calendar entries with which one or more other members of the group have interacted via one or more other applications being executed on one or more other computing devices associated with the one or more other members of the group.

6. The group information management system of claim 1 , wherein the prioritized subset of the group information management data comprises one or more contacts with which one or more other members of the group have interacted via one or more other applications being executed on one or more other computing devices associated with the one or more other members of the group.

7. The group information management system of claim 1 , wherein the one or more interactions with the prioritized subset of the group information management data comprises one or more other members of the group updating the prioritized subset of the group information management data.

8. The group information management system of claim 1 , wherein prioritization of the subset of the group information management data is based at least in part on content of the subset of the group information management data.

9. A method, comprising:

storing, in one or more group information management database servers, group information management data associated with a plurality of members of a group, wherein the group information management data comprises data relating to calendar entries;

receiving, via the one or more group information management servers, data relating to one or more interactions with the group information management data from the plurality of members of the group;

determining, via the one or more group information management servers, a first project due date associated with the one or more group information management data;

determining, via the one or more group information management servers, a second project due date that occurs before the first project due date;

determining, via the one or more group information management servers, a priority rating corresponding to the group information management data based at least in part on the second project due date occurring before the first project due date;

determining, via the one or more group information management servers, that the priority rating is below a threshold;

identifying, via the one or more group information management servers, a gap in the calendar entries based on the priority rating being below the threshold; and

providing, via the one or more group information management servers, a portion of the group information management data to a specific member of the plurality of members of the group during the gap in the calendar entries.

10. The method of claim 9 , wherein the group information management data comprises data relating to electronic mail messages, text messages, calendar entries, and contact information associated with the plurality of members of the group.

11. The method of claim 9 , wherein the portion of the group information management data comprises one or more keywords from one or more electronic mail messages from a second member of the group to a first member of the group.

12. The method of claim 9 , comprising providing, via the one or more group information management servers, the portion of the group information management data to the specific member of the plurality of members of the group based on the first project due date.

13. The group information management system of claim 1 , wherein the one or more group information management servers are configured to assign the priority to the group information management data based on a first due date of the first project being different than a second due date of the second project.

Assignments (2)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Nov 13, 2024
From: UIPCO, LLC
To: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
Reel/Frame 069243/0676 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Apr 29, 2022
From: JONES, DAVID M., JR.; BLACK, ROBERT LEE; CHALMERS, TIMOTHY BLAIR; LUCK, GIDEON BOWIE; JONAK, SUMITA T.; MALDONADO, ANA ROSA; TIJERINA, OSCAR ROBERTO
To: UIPCO, LLC
Reel/Frame 059771/0654 →
Continuity (1)
Provisional Application 63177614 · Apr 21, 2021
Cited By (1)
US 12,439,399