System and method for modelling and monitoring processes in organizations using digital twins

1. A system ( 100 ) for modeling and monitoring processes in organizations, using digital twins comprising:

a first user device ( 206 ), the first user ( 206 ) device being configured to receive data from the user;

a model builder ( 112 ) for creating models, the model builder ( 112 ) communicating with a first user device ( 206 ) and creating an integrated model of a process, called digital twin definition ( 202 );

a digital twin ( 114 ) running the model in digital twin definition ( 202 ), the digital twin ( 114 ) having a server component ( 210 ), the server component ( 210 ) executing the digital twin definition ( 202 ) and further communicating with multiple transaction systems ( 104 ) and auxiliary systems ( 108 ), the server component ( 210 ) interpreting models and executing a PLAY ( 502 );

the digital twin ( 114 ) having a client module ( 212 ), the client module ( 212 ) enabling output on a second user device ( 208 ); and

deploying such digital twins and monitoring the processes using such digital twins, wherein the digital twin ( 114 ) communicates with a plurality of transaction systems ( 104 ) and auxiliary systems ( 108 ) in a bidirectional manner, a data exchange includes reading data related to transactional and organizational information and writing data through systemic mechanisms to initiate or actuate specific predefined interventions.

2. A system ( 100 ) for modeling and monitoring processes in organizations, using digital twins as claimed in claim 1 , wherein the model builder ( 112 ) processes user inputs to create, validate and compile the digital twin definition ( 202 ) and stores the digital twin definition ( 202 ) on a storage unit ( 204 ).

3. A system ( 100 ) for modeling and monitoring processes in organizations, using digital twins as claimed in claim 1 , wherein the digital twin definition ( 202 ) includes at least one operational model ( 504 ) and a plurality of other models ( 540 ) of an entity being modeled, representing transactional and non-transactional aspects of the process, and the operational model ( 504 ) includes definition of entity lifecycle ( 506 ), process performance parameters ( 508 ), visibility requirements ( 510 ) and actuation requirements ( 512 ).

4. A system ( 100 ) for modeling and monitoring processes in organizations, using digital twins as claimed in claim 1 , wherein the digital twin definition ( 202 ) includes organizational information related to masters, IT and non-IT systems, organizational structures, roles and responsibilities and employee information, which provides an execution context for the model in the digital twin ( 114 ).

5. A system ( 100 ) for modeling and monitoring processes in organizations, using digital twins as claimed in claim 1 , wherein the model builder ( 112 ) includes:

a model creator ( 602 ) configured to allow a user to define finite state machine for the entity lifecycle ( 506 ), define steps within each state of the state machine and associate systems with said steps and define transition conditions between states;

a logic builder ( 604 ) configured to allow the user to create executable logic that executes on the server component ( 210 ) of the system ( 100 ) and interprets state and dynamics of the process from input data received from the transaction systems ( 104 ), the logic builder ( 604 ) prescriptively defining requirements for model logic based on inputs to the model creator ( 602 );

a data fetching configuration module ( 606 ) configured to prompt user comprehensive data requirements based on lifecycle model and tag list ( 538 ) and to allow the user to configure individual data exchanges with various systems, the data fetching configuration module ( 606 ) prescriptively generating interface requirements based on inputs to model creator ( 602 );

a result configuration module ( 608 ) configured to enable said user to configure at least one widget for displaying client side visualizations;

an organization definition module ( 610 ) enabling the user to capture essential information of an organization and process area;

a model manager ( 612 ) being configured to allow said user to add other models ( 540 ) and analytical models to the play ( 502 ) and configure said models to work with the base operations model ( 504 ); and

a compiler and output formatter ( 614 ) configured to validate received user inputs obtained from the model creator ( 602 ), the logic builder ( 604 ), the data fetching configuration module ( 606 ), the result configuration module ( 608 ) and the model manager ( 612 ), the complier and output formatter ( 614 ) being configured to further interpret the user inputs, validate such user inputs for correctness in relation with organization information and create the digital twin definition ( 202 ) and store the digital twin definition ( 202 ) on the first data storage.

6. A system ( 100 ) for modeling and monitoring processes in organizations, using digital twins as claimed in claim 1 , wherein the digital twin ( 114 ) includes:

the server component ( 210 ) having a model and transaction interpretation module ( 700 ) configured to read transaction data and other relevant data from a transaction buffer ( 706 ) that is fetched and stored in the transaction data buffer ( 706 ) by the data fetching configuration module ( 606 ) as per the configuration specified in the digital twin definition ( 202 ), evaluate the model based on the transaction and other relevant data and send evaluation outcomes to a storage in a client handler module ( 714 );

the server component ( 210 ) also containing two independent scheduling modules to specify several schedules for data fetching and model evaluation frequencies;

the client handler module ( 714 ) configured to process data from a second data storage to generate response output on receiving a request by a request controller, and further configured to interface with a result generator to format and transmit said result;

an analytics module ( 722 ) being configured to analyze analytical models within the play ( 502 ); and

the server ( 210 ) being configured to receive and execute digital twin definition ( 202 ); wherein the model and transaction interpretation module ( 700 ), the client handler module ( 714 ) the analytics module ( 722 ) are implemented using one or more processor(s).