Granted Patent B2

US 12,413,673 · App. 17/456,305 · Granted Sep 9, 2025

Inventors: Rohit Nilekar (Hyderabad, IN); Mohammed Ahamed Mohiseen (Hyderabad, IN)

Assignee: JPMORGAN CHASE BANK, N.A.

H04M3/5191H04M3/523H04M7/126H04M7/128

Abstract

Claims (57)

1. A method for processing a communication request, comprising:

receiving, at a WebSocket layer in a call control platform, a communication request from a web application via a Representational State Transfer (REST) service that communicates with an OMS system that is configured to store user details;

identifying, by the call control platform, a destination infrastructure for the communication request which comprises a Session Initiation Protocol (SIP) message;

storing a user detail associated with the communication request and the destination infrastructure, the user detail including a phone number associated with the destination infrastructure, a list of devices of a user associated with the communication request, or a session information associated with the communication request;

opening, by the call control platform, a persistent connection with the destination infrastructure;

translating, by the call control platform, the Session Initiation Protocol (SIP) message into a standard simplified message for the destination infrastructure;

routing, by the call control platform, the Session Initiation Protocol (SIP) message to the destination infrastructure over the persistent connection;

receiving, by the call control platform, an acknowledgement from the destination infrastructure over the persistent connection;

publishing the communication request to the web application; and

executing, by the call control platform, an action consistent with the communication request.

2. The method of claim 1 , wherein the communication request comprises a clear call request.

3. The method of claim 1 , wherein the action comprises clearing the call.

4. The method of claim 1 , wherein the step of opening the persistent connection with the destination infrastructure comprises opening Session Initiation Protocol (SIP) end points with the destination infrastructure.

5. The method of claim 1 , further comprising:

monitoring a start request submitted by the destination infrastructure;

monitoring a result of the start request;

registering the result of the start request.

6. The method of claim 1 , wherein the destination infrastructure comprises a computer terminal.

7. An electronic device, comprising:

a memory storing a call control platform computer program;

a computer processor; and

a WebSocket layer in communication with a web application or a native desktop application;

wherein when executed by the computer processor, the call control platform computer program causes the computer processor to:

receive a communication request comprising a Session Initiation Protocol (SIP) message from the web application via the WebSocket layer and a Representational State Transfer (REST) service;

identify a destination infrastructure for the communication request;

storing a user detail associated with the communication request and the destination infrastructure, the user detail including a phone number associated with the destination infrastructure, a list of devices of a user associated with the communication request, or a session information associated with the communication request;

open a persistent connection with the destination infrastructure;

translate the communication request into a standard simplified message for the destination infrastructure;

route the communication request to the destination infrastructure over the persistent connection;

receive an acknowledgement from the destination infrastructure over the persistent connection;

publishing the communication request to the web application; and

execute an action consistent with the communication request.

8. The electronic device of claim 7 , wherein the communication request comprises a clear call request.

9. The electronic device of claim 7 , wherein the action comprises clearing the call.

10. The electronic device of claim 7 , wherein the persistent connection comprises opening Session Initiation Protocol (SIP) end points with the destination infrastructure.

11. The electronic device of claim 7 , wherein the call control platform computer program further causes the computer processor to request computer-supported telecommunications application (CSTA) features from the destination infrastructure.

12. The electronic device of claim 7 , wherein the destination infrastructure comprises a computer terminal.

13. A method for processing a communication request, comprising:

receiving, at a WebSocket layer in a call control platform and from a telephony system, a call delivered event via a Representational State Transfer (REST) service;

storing a user detail associated with the call delivered event and the telephony system, the user detail including a phone number associated with the telephony system, a list of devices of a user associated with the communication request, or a session information associated with the call delivered event;

identifying, by the call control platform, a native desktop application for the call delivered event which comprises a Session Initiation Protocol (SIP) message;

translating, by the call control platform, the Session Initiation Protocol (SIP) message into a standard simplified message for the call delivered event;

delivering, by the call control platform, the call delivered event to the native desktop application;

receiving, by the call control platform and from the native desktop application, an answer call request;

communicating, by the call control platform, the answer call request to the telephony system;

receiving, by the call control platform and from the telephony system, an answer call success message;

communicating, by the call control platform, the answer call success message to the native desktop application;

receiving, by the call control platform, an established event from the telephony system;

publishing the communication request to the native desktop application; and

communicating, by the call control platform, the established event to the native desktop application.

14. The method of claim 13 , further comprising:

receiving, by the call control platform and from a web application, a super subscribe request; and

subscribing, by the call control platform, the web application.

15. The method of claim 13 , further comprising:

generating, by the call control platform, a roster request if a query to a user session management does not return a server mapping based on the user detail; and

subscribing, by the call control platform, the web application.

16. The method of claim 13 , wherein the call delivered event is received at a Session Initiation Protocol (SIP) endpoint for the call control platform.

Assignments (1)

Priority Claims (1)

Continuity (1)

References Cited (25)