Human assisted live operations systems and methods
There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.
1. A method of operating an autonomous vehicle (AV) for a ride-hail service, comprising:
determining an alert condition within the AV via electronic sensor data of the AV;
initiating a conference call that only an operator of the ride-hail service can terminate;
communicatively coupling a passenger of the AV to the conference call;
communicably coupling a further party to the conference call, whereby the passenger can communicate with the further party via the conference call but cannot terminate the call at will; and
providing and filtering data of the AV and/or the passenger of the AV to the further party.
2. The method of claim 1 , further comprising:
providing a graphical user interface to allow a human agent of an operator of the ride-hail service to add and remove parties to the conference call.
3. The method of claim 1 , wherein the conference call is initiated by the operator.
4. The method of claim 1 , wherein the data of the AV comprises a live video stream from an internal or external camera of the AV.
5. The method of claim 1 , wherein the data of the AV comprises seat weight data from a weight sensor within cabin seats of the AV.
6. The method of claim 1 , further comprising:
terminating the conference call for all parties coupled to the conference call by the operator when the alert condition is resolved.
7. An autonomous vehicle (AV) operator for a ride-hail service, comprising a processor circuit, a memory, and instructions encoded within the memory to instruct the processor circuit to:
determine an alert condition within an AV in a fleet of AVs providing the ride-hail service via electronic sensor data of the AV;
initiate a conference call that only an operator of the ride-hail service can terminate;
communicatively couple a passenger of the AV to the conference call;
communicably couple a further party to the conference call, whereby the passenger can communicate with the further party via the conference call but cannot terminate the call at will; and
proxy and regulate data of the AV and/or the passenger of the AV being provided to the further party.
8. An autonomous vehicle (AV) operator for a ride-hail service, comprising a processor circuit, a memory, and instructions encoded within the memory to instruct the processor circuit to:
determine an alert condition within an AV in a fleet of AVs providing the ride-hail service via electronic sensor data of the AV;
initiate a conference call that only an operator of the ride-hail service can terminate;
communicatively couple a passenger of the AV to the conference call;
communicably couple a further party to the conference call, whereby the passenger can communicate with the further party via the conference call; and
proxy and regulate data of the AV and/or the passenger of the AV being provided to the further party.
9. The AV operator of claim 8 , wherein the instructions are to further instruct the processor circuit to:
provide a graphical user interface to allow a human agent of an operator of the ride-hail service to add and remove parties to the conference call.
10. The AV operator of claim 8 , wherein the conference call is initiated without passenger intervention or initiation.
11. The AV operator of claim 8 , wherein the data of the AV comprises a live video stream from an internal or external camera of the AV.
12. The AV operator of claim 8 , wherein the data of the AV comprises seat weight data from a weight sensor within cabin seats in the AV.
13. The AV operator of claim 8 , wherein the instructions are to further instruct the processor circuit to:
terminate the conference call for all parties coupled to the conference call by the AV operator when the alert condition is resolved.
14. The AV operator of claim 8 , wherein the instructions are to further instruct the processor circuit to:
resume a previous conference call when the passenger requests assistance within a time threshold from a time that the previously conference call was terminated.
15. One or more non-transitory computer-readable storage media having stored thereon executable instructions to cause a processor to:
determine an alert condition within an AV in a fleet of AVs providing a ride-hail service via electronic sensor data of the AV;
initiate a conference call that only an operator of the ride-hail service can terminate;
communicatively couple a passenger of the AV to the conference call;
communicably couple a further party to the conference call, whereby the passenger can communicate with the further party via the conference call but cannot terminate the call at will; and
control data of the AV and/or the passenger of the AV being provided to the further party.
16. The one or more non-transitory computer-readable storage media of claim 15 , wherein the executable instructions are to further cause the processor to:
provide a graphical user interface to allow a human agent of an operator of the ride-hail service to add and remove parties to the conference call.
17. The one or more non-transitory computer-readable storage media of claim 15 , wherein the executable instructions are to further cause the processor to:
terminate the conference call for all parties coupled to the conference call by the AV operator when the alert condition is resolved.
18. The one or more non-transitory computer-readable storage media of claim 15 , wherein the executable instructions are to further cause the processor to:
resume a previous conference call when the passenger requests assistance within a time threshold from a time that the previously conference call was terminated.