Call subject determination system, call subject determination method, and information storage medium
Provided is a call subject determination system including at least one processor configured to: predict, for each of a plurality of call candidates, a talk probability, which is a probability of succeeding in holding a phone talk with the call candidate; predict, for each of the plurality of call candidates, an advantageous result to be gained from the phone talk with the call candidate; acquire a talker constraint, which is a constraint in terms of capacity of a talker; and determine, from among the plurality of call candidates, a plurality of call subjects to whom phone calls are to be made so that the talker constraint is satisfied and great advantageous results are gained from the plurality of call subjects on the whole, based on the talk probability and the advantageous result of the each of the plurality of call candidates.
1. A call subject determination system, comprising at least one processor configured to:
predict, for each of a plurality of call candidates, a talk probability, which is a probability of succeeding in holding a phone talk with the each of the plurality of call candidates;
predict, for each of the plurality of call candidates, an advantageous result to be gained from the phone talk with the each of the plurality of call candidates;
acquire a talker constraint, which is a constraint in terms of capacity of a talker; and
determine, from among the plurality of call candidates, a plurality of call subjects to whom phone calls are to be made so that the talker constraint is satisfied and great advantageous results are gained from the plurality of call subjects on the whole, based on the talk probability and the advantageous result of the each of the plurality of call candidates.
2. The call subject determination system according to claim 1 , wherein the at least one processor is configured to:
predict, for each of the plurality of call candidates, as the talk probability, an answering probability at which the each of the plurality of call candidates answers the phone call;
predict, for each of the plurality of call candidates, the advantageous result to be gained from the phone call answered by the each of the plurality of call candidates; and
determine the plurality of call subjects based on the answering probability and the advantageous result of the each of the plurality of call candidates.
3. The call subject determination system according to claim 2 , wherein the at least one processor is configured to:
predict the answering probability of the each of the plurality of call candidates, for each call time zone in which the phone calls are made; and
determine the plurality of call subjects for each call time zone, based on the answering probability of the each of the plurality of call candidates in the each call time zone.
4. The call subject determination system according to claim 1 , wherein the at least one processor is configured to:
acquire the talker constraint for each call time zone in which the phone calls are made; and
determine the plurality of call subjects for each call time zone so that the talker constraint in the each call time zone is satisfied.
5. The call subject determination system according to claim 1 , wherein the at least one processor is configured to:
predict, for each of the plurality of call candidates, as the talk probability, a return call probability, which is a probability of the each of the plurality of call candidates returning a phone call instead of answering the phone call;
acquire, as the talker constraint, a call taker constraint, which is a constraint in terms of capacity of a call taker who takes the returned phone call; and
determine the plurality of call subjects so that the call taker constraint is satisfied, based on the return call probability of the each of the plurality of call candidates.
6. The call subject determination system according to claim 5 , wherein the at least one processor is configured to:
predict the return call probability of the each of the plurality of call candidates, for each call reception time zone in which the returned phone call is received; and
determine, for each call reception time zone, the plurality of call subjects based on the return call probability of the each of the plurality of call candidates in the each call reception time zone.
7. The call subject determination system according to claim 5 , wherein the at least one processor is configured to:
acquire the call taker constraint for each call reception time zone in which the returned phone call is received; and
determine the plurality of call subjects for each call reception time zone so that the call taker constraint in the each call reception time zone is satisfied.
8. The call subject determination system according to claim 1 , wherein the at least one processor is configured to:
acquire, for each of the plurality of call candidates, feature information about features of the each of the plurality of call candidates; and
predict, for each of the plurality of call candidates, the talk probability of the each of the plurality of call candidates based on the feature information of the each of the plurality of call candidates.
9. The call subject determination system according to claim 1 , wherein the at least one processor is configured to:
acquire, for each of the plurality of call candidates, feature information about features of the each of the plurality of call candidates; and
predict, for each of the plurality of call candidates, the advantageous result to be gained from the each of the plurality of call candidates based on the feature information of the each of the plurality of call candidates.
10. The call subject determination system according to claim 1 , wherein the at least one processor is configured to determine, for each call time zone in which the phone calls are made, the plurality of call subjects so as to reduce instances in which one of the plurality of call candidates who is one of the plurality of call subjects in a preceding call time zone is determined to be one of the plurality of call subjects in the each call time zone, the preceding call time zone preceding the each call time zone.
11. The call subject determination system according to claim 1 , wherein the at least one processor is configured to:
acquire, for each of the plurality of call candidates, a count constraint, which is a constraint in terms of the number of calls to the each of the plurality of call candidates; and
determine the plurality of call subjects so that the count constraint is satisfied.
12. The call subject determination system according to claim 1 , wherein the at least one processor is configured to:
predict the talk probability of the each of the plurality of call candidates based on a talk period in which the phone talk is held; and
determine the plurality of call subjects based on the talk probability of the each of the plurality of call candidates that is adapted to the talk period.
13. The call subject determination system according to claim 1 , wherein the at least one processor is configured to:
acquire the talker constraint based on a talk period in which the phone talk is held; and
determine the plurality of call subjects so that the talker constraint adapted to the talk period is satisfied.
14. The call subject determination system according to claim 1 ,
wherein the plurality of call candidates are each a member of a credit card,
wherein the talker is a person in charge at a credit card company that issues the credit card, and
wherein the phone calls are phone calls about the credit card.
15. A call subject determination method, comprising:
predicting, for each of a plurality of call candidates, a talk probability, which is a probability of succeeding in holding a phone talk with the each of the plurality of call candidates;
predicting, for each of the plurality of call candidates, an advantageous result to be gained from the phone talk with the each of the plurality of call candidates;
acquiring a talker constraint, which is a constraint in terms of capacity of a talker; and
determining, from among the plurality of call candidates, a plurality of call subjects to whom phone calls are to be made so that the talker constraint is satisfied and great advantageous results are gained from the plurality of call subjects on the whole, based on the talk probability and the advantageous result of the each of the plurality of call candidates.
16. A non-transitory information storage medium having stored thereon a program for causing a computer to:
predict, for each of a plurality of call candidates, a talk probability, which is a probability of succeeding in holding a phone talk with the each of the plurality of call candidates;
predict, for each of the plurality of call candidates, an advantageous result to be gained from the phone talk with the each of the plurality of call candidates;
acquire a talker constraint, which is a constraint in terms of capacity of a talker; and
determine, from among the plurality of call candidates, a plurality of call subjects to whom phone calls are to be made so that the talker constraint is satisfied and great advantageous results are gained from the plurality of call subjects on the whole, based on the talk probability and the advantageous result of the each of the plurality of call candidates.