Optimized triggering of telephone communications
A method for managing telephone communication and to a corresponding computer program, storage medium, telephone communication management device, and telephone communication management platform. A request to set up a telephone communication session between a first terminal and a second terminal is received. Each terminal has its own identifier. A first call command is sent to the first terminal. Pickup of the first terminal by a user before the end of a predetermined period is detected. Automatic detection is based on obtaining a signal indicating that the first call command has been accepted, associated with obtaining an indication of a user's interaction with a human-machine interface at the first terminal. A second call command is then sent to the second terminal.
1. A method of managing a telephone communication between a first terminal and a second terminal in a communication network, each terminal being respectively associated with at least one identifier in the network, the method being implemented by at least one management device and comprising:
receiving a request to set up a telephone communication session, the request comprising a called identifier corresponding to an identifier of the second terminal;
sending a first call command to the first terminal; and
upon detecting pickup of the first terminal by a user, the detection being based at least on obtaining an indication of a user's interaction with a human-machine interface at the first terminal, sending a second call command to the second terminal.
2. The method according to claim 1 , wherein the user's interaction with the human-machine interface at the first terminal is a call acceptance interaction, and the indication of the call acceptance interaction is an API call from a telephone dialer of the first terminal.
3. The method according to claim 1 , wherein the indication of the interaction is received via a data communication channel.
4. The method according to claim 1 , wherein the signal indicating that the first call command has been accepted is voice and is received via a voice communication channel.
5. The method according to claim 1 , wherein the request to set up a telephone communication session comprises a caller identifier corresponding to an identifier of the first terminal, and the first call command comprises a called identifier corresponding to the identifier of the first terminal.
6. The method according to claim 1 , wherein the request to set up a telephone communication session results from an interaction with a human-machine interface of a device connected to an application portal.
7. The method according to claim 1 , further comprising, after the second call command has been sent to the second terminal:
sending a command to set up a communication session between the first terminal and the second terminal upon detection of pickup of the second terminal.
8. The method according to claim 1 , further comprising sending an end-of-first-call command to the first terminal upon detecting, before the end of the predetermined period, a rejection of the second call originating from the first terminal.
9. The method according to claim 1 , further comprising sending an end-of-first-call command to the first terminal at the end of the predetermined period if no pickup of the first terminal has been detected and if no rejection of the first call originating from the first terminal has been detected.
10. A processing circuit comprising a processor and a memory, the memory storing program code instructions of a computer program for executing the method according to claim 1 when this computer program is executed by the processor.
11. A non-transitory computer-readable storage medium storing program code instructions of a computer program causing execution of the method according to claim 1 when this computer program is executed by a processor.
12. The method according to claim 1 , wherein sending the first call command initiates a telephone call to the first terminal, wherein the first terminal is a called party of the telephone call.
13. The method according to claim 12 , wherein the pickup is detected during the telephone call.
14. The method according to claim 1 , further comprising:
upon detecting pickup of the first terminal by the user, the detecting comprising receiving, over a data communication channel distinct from a voice channel of the first terminal, a confirmation message generated by a dialer application of the first terminal in response to a user's interaction with a human-machine interface at the first terminal, sending a second call command to the second terminal.
15. A device for managing a telephone communication between a first terminal and a second terminal in a communication network, each terminal being respectively associated with at least one identifier in the network, the device being configured to:
receive a request to set up a telephone communication session, the request comprising a called identifier corresponding to an identifier of the second terminal;
send a first call command to the first terminal; and
upon detecting pickup of the first terminal by a user, the detection being based at least on obtaining an indication of a user's interaction with a human-machine interface at the first terminal, send a second call command to the second terminal.
16. A communication management platform, able to be connected to a telephone communication network, configured to trigger a telephone communication between a first terminal and a second terminal in the communication network, each terminal being associated with at least one identifier in the network, the platform comprising the device for managing a telephone communication according to claim 15 .