Apparatus and methods for provisioning authorized services
View Patent ↗Systems, apparatus, and methods for provisioning authorized retailer services. Entities may license the use of a tradename because it serves as an indicium of quality to customers and/or identify the source of goods/services. Search engines are a powerful tool for navigating the ever-changing landscape of the internet, however they are easily abused by bad actors. Keyword-based filters cannot differentiate between legitimate and illegitimate word usage. The solutions described herein leverage the vetting processes of a customer's trusted 3 rd party online marketplace to provide a customer service portal application to the customer. The commercial activity within the portal application is authorized, allowing the service provider's indicia to preserve their commercial value against one another. Customers may directly compare competing brands according to their own perceived value, without fear of counterfeits, etc.
1 . A method for providing authorized services, comprising:
providing a portal application to a user device via an application store;
verifying a user login via the portal application;
obtaining a request for a selected service provider from the portal application;
verifying the request for the selected service provider based on a user profile; and
sending a proxy request to a customer service interface of the selected service provider.
2 . The method of claim 1 , where the portal application comprises a trusted credential signed by the application store and where the application store has a trusted relationship with the user device.
3 . The method of claim 1 , further comprising creating the user profile within a user profile database and storing an address and a billing data to the user profile.
4 . The method of claim 3 , further comprising retrieving the address and the billing data from the user profile upon successful verification of the request and where the proxy request comprises the address and the billing data.
5 . The method of claim 4 , where the proxy request causes a service account to be created with the selected service provider based on the address and the billing data.
6 . The method of claim 5 , where the selected service provider provides an other service, and sending an offer to add the other service to the service account.
7 . The method of claim 4 , where the selected service provider is selected based on the user profile.
8 . An apparatus configured provision authorized services, comprising:
a network interface;
a user profile database;
a processor; and
a non-transitory computer-readable medium comprising instructions that when executed by the processor causes the apparatus to:
create a user profile for a user within the user profile database;
obtain a request from a portal application;
verify the request based on the user profile; and
send a proxy request to a customer service interface of a service provider based on the request.
9 . The apparatus of claim 8 , where the instructions further cause the apparatus to retrieve a list of suitable service providers based on the user profile and provide the list of suitable service providers to the portal application.
10 . The apparatus of claim 9 , where the instructions further cause the apparatus to obtain a selected service provider from the portal application, and where the proxy request causes the selected service provider to create a new service account.
11 . The apparatus of claim 8 , where the instructions further cause the apparatus to retrieve a list of service accounts based on the user profile and provide the list of service accounts to the portal application.
12 . The apparatus of claim 11 , where the instructions further cause the apparatus to obtain a modification request for a service account from the portal application, and where the proxy request causes the service provider to modify the service account.
13 . The apparatus of claim 8 , where the proxy request comprises a trusted credential that is signed by an authorized retailer.
14 . The apparatus of claim 8 , where the proxy request comprises a trusted credential that is signed by the service provider.
15 . A non-transitory computer-readable medium comprising a portal application from an authorized retailer that when executed by a processor causes the processor to:
create a retail account at a user device;
obtain user information to create a user profile;
obtain a list of service providers from the authorized retailer based on the user profile;
select a service provider from the list of service providers, based on user input; and
generate a request for the service provider.
16 . The non-transitory computer-readable medium of claim 15 , where the portal application comprises a trusted credential signed by an application store and where the application store has a trusted relationship with the user device.
17 . The non-transitory computer-readable medium of claim 15 , where the portal application comprises a trusted credential signed by the authorized retailer.
18 . The non-transitory computer-readable medium of claim 15 , where the portal application further causes the processor to determine an other service offered by the service provider and offer to add the other service to an existing service account.
19 . The non-transitory computer-readable medium of claim 15 , where the portal application further provides a single user navigation sequence for account creation at any service provider of the list of service providers.
20 . The non-transitory computer-readable medium of claim 15 , where the portal application further provides a single user navigation sequence to contact a customer service representative of the authorized retailer.