Granted Patent B2

US 12,499,429 · App. 18/671,397 · Granted Dec 16, 2025

Inventors: Daryl K. Ujita (Alhambra, CA); Cindy L. Cliff (Howell, MI); Jane M. Lauritzen (Seattle, WA); Adam L. Newell (Land O Lakes, FL); Joshua J. White (Terrell, TX); Alex Ledezma (Grand Prairie, TX); Troy B. Hook (Spokane, WA); Purvi Jariwala (Tampa, FL); Chanda Jill Cross (Rockwall, TX)

Assignee: Bank of America Corporation

G06Q20/1085

Abstract

Claims (75)

1 . A computing platform comprising:

at least one processor;

a communication interface communicatively coupled to the at least one processor; and

memory storing computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:

configure an exception mapping table to match an exception code to a corresponding exception type;

identify whether a particular exception code corresponds to an exception type;

based on determining that the particular exception code does not correspond to the exception type:

create a new exception type for the particular exception code; and

dynamically update the exception mapping table based on the new exception type;

receive one or more exception codes associated with one or more automated teller machines (ATMs);

map the one or more exception codes to one or more corresponding exception types;

compile exception ranking information, wherein the exception ranking information ranks the one or more exception codes based on a total number of each one of the one or more exception codes;

identify a subset of ATMs, wherein the identifying is based on a top three ranked exception codes of the one or more exception codes; and

identify one or more actions to remediate issues associated with the top three ranked exception codes; and

automatically execute the one or more actions, by sending one or more commands, that when received by the subset of ATMs, direct the subset of ATMs to automatically execute the one or more actions.

2 . The computing platform of claim 1 , wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:

generate an exception report, wherein the exception report comprises the exception ranking information, the subset of ATMs, and the one or more actions.

3 . The computing platform of claim 2 , wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:

send, to an enterprise computing device, the exception report and one or more commands directing the enterprise computing device to display the exception report, wherein sending the one or more commands directing the enterprise computing device to display the exception report causes the enterprise computing device to display the exception report.

4 . The computing platform of claim 1 , wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:

compare a total number of each exception code of the one or more exception codes to a first threshold; and

based on the total number exceeding the first threshold:

identify the one or more actions to remediate issues associated with the exception codes; and

automatically execute the one or more actions.

5 . The computing platform of claim 4 , wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:

compare the total number to a second threshold that is lower than the first threshold; and

based on the total number being equal to or below the first threshold but exceeding the second threshold:

identify the one or more actions; and

not automatically execute the one or more actions.

6 . The computing platform of claim 1 , wherein the creating is performed using a manual process at an enterprise computing device.

7 . The computing platform of claim 1 , wherein the creating is performed by an automated process using a trained model.

8 . The computing platform of claim 1 , wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:

update, using a dynamic feedback loop and based on the configuring, the mapping, the compiling, the identifying the subset of ATMs, and the identifying the one or more actions, an engine associated with the computing platform.

9 . A method comprising:

at a computing platform comprising at least one processor, a communication interface, and memory:

configuring an exception mapping table to match an exception code to a corresponding exception type;

identifying whether a particular exception code corresponds to an exception type;

based on determining that the particular exception code does not correspond to the exception type:

creating a new exception type for the particular exception code; and

dynamically updating the exception mapping table based on the new exception type;

receiving one or more exception codes associated with one or more automated teller machines (ATMs);

mapping the one or more exception codes to one or more corresponding exception types;

compiling exception ranking information, wherein the exception ranking information ranks the one or more exception codes based on a total number of each one of the one or more exception codes;

identifying a subset of ATMs, wherein the identifying is based on a top three ranked exception codes of the one or more exception codes; and

identifying one or more actions to remediate issues associated with the top three ranked exception codes; and

automatically executing the one or more actions, by sending one or more commands, that when received by the subset of ATMs, direct the subset of ATMs to automatically execute the one or more actions.

10 . The method of claim 9 , further comprising:

generating an exception report, wherein the exception report comprises the exception ranking information, the subset of ATMs, and the one or more actions; and

sending, to an enterprise computing device, the exception report and one or more commands directing the enterprise computing device to display the exception report, wherein sending the one or more commands directing the enterprise computing device to display the exception report causes the enterprise computing device to display the exception report.

11 . The method of claim 9 , further comprising:

comparing a total number of exception codes to a first threshold; and

based on the total number of exception codes exceeding the first threshold:

identifying the one or more actions to remediate issues associated with the exception codes; and

automatically executing the one or more actions.

12 . The method of claim 11 , further comprising:

comparing the total number of exception codes to a second threshold that is lower than the first threshold; and

based on the total number of exception codes being equal to or below the first threshold but exceeding the second threshold:

identifying the one or more actions; and

not automatically executing the one or more actions.

13 . The method of claim 9 , wherein the creating is performed using a manual process at an enterprise computing device.

14 . The method of claim 9 , wherein the creating is performed by an automated process using a trained model.

15 . The method of claim 9 , further comprising:

updating, using a dynamic feedback loop and based on the configuring, the mapping, the compiling, the identifying the subset of ATMs, and the identifying the one or more actions, an engine associated with the computing platform.

16 . One or more non-transitory computer-readable storing instructions that, when executed by a computing platform comprising at least one processor, a communication interface, and memory, cause the computing platform to:

configure an exception mapping table to match an exception code to a corresponding exception type;

identify whether a particular exception code corresponds to an exception type;

based on determining that the particular exception code does not correspond to the exception type:

create a new exception type for the particular exception code; and

dynamically update the exception mapping table based on the new exception type;

receive one or more exception codes associated with one or more automated teller machines (ATMs);

map the one or more exception codes to one or more corresponding exception types;

compile exception ranking information, wherein the exception ranking information ranks the one or more exception codes based on a total number of each one of the one or more exception codes;

identify a subset of ATMs, wherein the identifying is based on a top three ranked exception codes of the one or more exception codes; and

identify one or more actions to remediate issues associated with the top three ranked exception codes; and

automatically execute the one or more actions, by sending one or more commands, that when received by the subset of ATMs, direct the subset of ATMs to automatically execute the one or more actions.

Assignments (1)

Continuity (1)

References Cited (28)