Granted Patent
Utility
US 5,884,032 · App. 08/532,537
System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
Inventors:
Thomas Howard Bateman, Bruce Edward Kierstead, William Alexander Noble, Timothy Lee Curry, John Alan Lockett, Laurie Edward Mersereau, Robert James Ouellette
Patented Case
View Patent ↗
Granted: Mar 16, 1999
Filed: Sep 25, 1995
Inventors
Thomas Howard Bateman
Bruce Edward Kierstead
William Alexander Noble
Timothy Lee Curry
John Alan Lockett
Laurie Edward Mersereau
Robert James Ouellette
Assignee (at issue)
The New Brunswick Telephone Company, Limited
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.