Granted Patent
Utility
US 6,138,139 · App. 09/182,937
Method and apparatus for supporting diverse interaction paths within a multimedia communication center
Inventors:
Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers, Mark Franklin Sidell, Charles Dazler Knuff
Patented Case
View Patent ↗
Granted: Oct 24, 2000
Filed: Oct 29, 1998
Inventors
Christopher Clemmett Macleod Beck
Jonathan Michael Berke
Joel A Johnstone
Robin Marie Mitchell
James Karl Powers
Mark Franklin Sidell
Charles Dazler Knuff
Assignee (at issue)
Genesys Telecommunications Laboratories, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.