Granted Patent
Utility
US 6,295,551 · App. 08/852,764
Call center system where users and representatives conduct simultaneous voice and joint browsing sessions
Inventors:
Pasha Roberts, Firdaus Bhathena, Francis Honore
Patented Case
View Patent ↗
Granted: Sep 25, 2001
Filed: May 7, 1997
Inventors
Pasha Roberts
Firdaus Bhathena
Francis Honore
Assignee (at issue)
CISCO TECHNOLOGY, INC.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.