Granted Patent
Utility
US 6,636,598 · App. 09/490,789
Automated transaction distribution system and method implementing transaction distribution to unavailable agents
Inventors:
Rodney A. Thomson, Thomas S. Fisher, Joylee E. Kohler
Patented Case
View Patent ↗
Granted: Oct 21, 2003
Filed: Jan 24, 2000
Inventors
Rodney A. Thomson
Thomas S. Fisher
Joylee E. Kohler
Assignee (at issue)
Avaya Technology LLC
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.