Granted Patent
Utility
US 6,650,748 · App. 09/060,038
Multiple call handling in a call center
Inventors:
Thomas J. Edwards, Norman J. Donaghue, Jr., Denny Y. Fung, Steven J. Goldsmith
Patented Case
View Patent ↗
Granted: Nov 18, 2003
Filed: Apr 13, 1998
Inventors
Thomas J. Edwards
Norman J. Donaghue, Jr.
Denny Y. Fung
Steven J. Goldsmith
Assignee (at issue)
Avaya Technology LLC
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.