Granted Patent
Utility
US 6,658,598 · App. 09/505,502
Technical support chain automation with guided self-help capability using active content assertions
Inventor:
Francis Sullivan
Patented Case
View Patent ↗
Granted: Dec 2, 2003
Filed: Feb 17, 2000
Inventor
Francis Sullivan
Assignee (at issue)
Motive Communications, Inc.
This patent predates the USPTO's electronic file wrapper — prosecution documents from this era exist only in the Patent Office's paper records. A certified copy of the file history can be ordered from the USPTO's paper archives.