System and method for ex post facto preserving a recorded conversation
For use with an automated call placement system (ACP) having a switching service unit (SSU), a call monitoring unit capable of monitoring a selected one of lines coupled to the switching service unit and a method of making a recording of a conversation occurring on a selected one of lines coupled to the switching service unit. In one embodiment, the system includes: (1) an analog or digital recorder, coupled to the call monitoring unit, that monitors a call carried on the selected one of the lines and creates a recording of the call on a storage medium associated therewith, the storage medium being of finite capacity thereby causing the recording to be subject to eventual overwriting and (2) a recorder controller, coupled to the recorder, that audibly reproduces the call to a user in real time and allows the user to preserve the recording to delay or prevent the overwriting.
1. For use with an automated call placement system having a switching service unit, a call monitoring unit capable of monitoring a selected one of lines coupled to said switching service unit, comprising:
a recorder, coupled to said call monitoring unit, that monitors a call carried on said selected one of said lines and creates a recording of said call on a storage medium associated therewith, said storage medium being of mite capacity thereby causing said recording to be subject to eventual overwriting from a subsequent call; and
a recorder controller, coupled to said recorder, that provides an audible reproduction of said call to a user in real time and allows said user to preserve said recording based on said audible reproduction to delay said overwriting from said subsequent call.
2. The system as recited in claim 1 wherein said recorder controller allows said user to preserve said recording to prevent said overwriting.
3. The system as recited in claim 1 wherein said recorder monitors said call by tapping a trunk line coupled to said switching service unit.
4. The system as recited in claim 1 wherein said call is an outgoing call from a station coupled to said switching service unit.
5. The system as recited in claim 1 wherein said storage medium contains a plurality of recordings arranged in directories according to a date on which said recorder created said plurality of recordings.
6. The system as recited in claim 1 wherein said recorder controller is an ADSI-capable device.
7. The system as recited in claim 1 wherein said recording is subject to overwriting on an aged basis.
8. For use with an automated call placement system having a switching service unit, a method of making a recording of a conversation occurring on a selected one of lines coupled to said switching service unit, comprising:
monitoring a call carried on said selected one of said lines;
creating a recording of said call on a storage medium, said storage medium being of finite capacity thereby causing said recording to be subject to eventual overwriting by a subsequent call; and
providing an audible reproduction of said call to a user in real time with a recorder controller; and
allowing said user, with said recorder controller, to preserve said recording based on said audible reproduction to delay said overwriting by said subsequent call.
9. The method as recited in claim 8 wherein said recorder controller allows said user to preserve said recording to prevent said overwriting.
10. The method as recited in claim 8 wherein said monitoring includes monitoring at a trunk line coupled to said switching service unit.
11. The method as recited in claim 8 wherein said call is an outgoing call from a station coupled to said switching service unit.
12. The method as recited in claim 8 wherein said storage medium contains a plurality of recordings arranged in directories according to a date on which said recorder created said plurality of recordings.
13. The method as recited in claim 8 wherein said recorder controller is an ADSI-capable device.
14. The method as recited in claim 8 wherein said recording is subject to overwriting on an aged basis.
15. An automated call placement system (ACP), comprising:
a switching service unit;
a plurality of stations coupled to said switching service unit;
a call monitoring unit capable of monitoring a selected one of lines coupled to said switching service unit;
a storage medium associated with said call monitoring unit;
a recorder, coupled to said call monitoring unit, that monitors a call carried on said selected one of said lines and creates a recording of said call on a storage medium, said storage medium being of finite capacity thereby causing said recording to be subject to eventual overwriting by a subsequent call; and
a recorder controller, coupled to said recorder, that provides an audible reproduction of said call to a user in real time and allows said user to preserve said recording based on said audible reproduction to prevent said overwriting by said subsequent call.
16. The ACP as recited in claim 15 wherein said recorder monitors said call by tapping a trunk line coupled to said switching service unit.
17. The ACP as recited in claim 15 wherein said call is an outgoing call from one of said plurality of stations.
18. The ACP as recited in claim 15 wherein said storage medium contains a plurality of recordings arranged in directories according to a date on which said recorder created said plurality of recordings.
19. The ACP as recited in claim 15 wherein said recorder controller is an ADSI-capable device.
20. The ACP as recited in claim 15 wherein said recording is subject to overwriting on an aged basis.