Method and system for processing communications orders
A method, system, and medium are provided for processing customer orders associated with providing telephony services via a telecommunications network and with services provided via a cable network. In one embodiment, the method includes providing a service-order-entry (SOE) system associated with a set of legacy components, the SOE system being operable to receive a first type of customer order that is associated with providing services via a telecommunications network, the telecommunications network not including a cable television (CATV) network; supplementing the SOE system with a secondary order-reception system operable to receive a second type of customer order that is associated with providing telephony services over a CATV network and further operable to receive the second type of customer order without substantially modifying the legacy components; receiving the second type of customer order; and fulfilling the second type of customer order without substantially modifying the legacy components.
1. A computer-implemented method for processing customer orders associated with providing telephony services via a telecommunications network and with services provided via a cable network, the method comprising:
providing a service-order-entry (SOE) system associated with a set of legacy components, the SOE system operable to receive a first type of customer order that is associated with providing services via a telecommunications network, the telecommunications network not including a cable, television (CATV) network;
supplementing the SOE system with a secondary order-reception system operable to receive a second type of customer order that is associated with providing telephony services over a CATV network and further operable to receive the second type of customer order without substantially modifying the legacy components;
receiving the second type of customer order; and
fulfilling the second type of customer order without substantially modifying the legacy components.
2. The method of claim 1 , wherein the second type of order is associated with providing voice-over-protocol services.
3. The method of claim 2 , wherein the voice-over-protocol services include a selection from the following:
Voice over Internet Protocol (VoIP) services;
Voice over Asynchronous Transfer Mode (VoATM) services; or a combination thereof.
4. The method of claim 1 , wherein the second type of customer order includes one or more fields for receiving data that is not compatible with the SOE system.
5. The method of claim 4 , wherein the one or more fields include fields for receiving alphanumeric characters where previously only numeric characters could be received.
6. The method of claim 1 , wherein the secondary order-reception system is operable to facilitate the adding of new geographic generations.
7. The method of claim 6 , wherein the secondary order-reception system is further operable to define new National Emergency Number Association-2 (NENA-2) file-type filters.
8. The method of claim 1 , wherein fulfilling the second type of customer order, comprises storing order information associated with both the first type of customer order and the second type of customer order.
9. The method of claim 8 , wherein fulfilling the second type of customer order further comprises logging the order information for historical recollection.
10. A system for processing customer orders associated with providing telephony services via a telecommunications network and with services provided via a cable network, the system comprising:
a service-order-entry (SOE) system comprising hardware and software, the SOE system being associated with a set of legacy components, the SOE system being configured to receive a first type of customer order that is associated with providing services via a telecommunications network, the telecommunications network not including a cable, television (CATV) network;
a secondary order-reception system comprising hardware and software, the secondary order-reception system supplementing the SOE system and being configured to:
receive a second type of customer order that is associated with providing telephony services over a CATV network and further operable to receive the second type of customer order without substantially modifying the legacy components; and
fulfill the second type of customer order without substantially modifying the legacy components.
11. The system of claim 10 , wherein the second type of order is associated with providing voice-over-protocol services.
12. The method of claim 11 , wherein the voice-over-protocol services include a selection from the following:
Voice over Internet Protocol (VoIP) services;
Voice over Asynchronous Transfer Mode (VoATM) services; or a combination thereof.
13. The system of claim 10 , wherein the second type of customer order includes one or more fields for receiving data that is not compatible with the SOE system.
14. The system of claim 13 , wherein the one or more fields include fields for receiving alphanumeric characters where previously only numeric characters could be received.
15. The system of claim 10 , wherein the secondary order-reception system is operable to facilitate the adding of new geographic generations.
16. The system of claim 15 , wherein the secondary order-reception system is further operable to define new National Emergency Number Association-2 (NENA-2) file-type filters.
17. The system of claim 10 , wherein fulfilling the second type of customer order, comprises storing order information associated with both the first type of customer order and the second type of customer order.
18. The system of claim 17 , wherein fulfilling the second type of customer order further comprises logging the order information for historical recollection.