Automated electronic telecommunications order translation and processing
Systems and method for processing orders for telecommunications services are disclosed. Generally a telecommunications transaction set of an electronic data interchange standard is received, the telecommunications transaction set corresponding to a telecommunications product or service for a customer. An order for the telecommunications product or service is then generated based on processing of the telecommunications transaction set.
1. A method for processing orders for telecommunications services, the method comprising:
receiving, at a processor, a first electronic order requesting a telecommunications service, the first electronic order comprising a due date inquiry for the telecommunications service, wherein the due date inquiry comprises a due date for the telecommunications service;
in response to the first electronic order, providing, by the processor, an electronic response comprising an availability associated with the due date inquiry based on the telecommunications service requested;
determining, by the processor, whether the due date is available and can be met based on the telecommunications service requested;
upon determining that the due date is available and can be met, providing, by the processor, the electronic response comprising the availability, the availability indicating that the due date is available and can be met based on the telecommunications service requested;
receiving, at the processor, a second electronic order reserving the due date, wherein the first and second electronic orders comprise a first transaction set of an electronic data interchange standard and the electronic response comprises a second transaction set of the electronic data interchange standard;
reserving, by the processor, the due date for an amount of time in response to receiving the second electronic order; and
determining, by the processor, whether a service order for performance of the telecommunications service on the due date is received during the amount of time.
2. The method of claim 1 , wherein the second electronic order comprises a time-of-day preference of the due date for the telecommunications service.
3. The method of claim 1 , further comprising canceling, by the processor, a reservation of the due date if a service order is not received during the amount of time.
4. The method of claim 1 , wherein the due date inquiry comprises a request for available due dates for the telecommunications service, the method further comprising:
determining, at the processor, the available due dates for the telecommunications service based on the telecommunications service requested;
determining, at the processor, an earliest available due date for the telecommunications service based on the telecommunications service requested; and
providing, by the processor, the electronic response comprising the availability, the availability indicating the available due dates and the earliest available due date for the telecommunications service requested.
5. The method of claim 1 , further comprising receiving, at the processor, a cancellation request associated with the due date reserved.
6. The method of claim 5 , further comprising:
comparing, by the processor, a requester associated with the first and second electronic orders with a requester associated with the cancellation request; and
if the requester associated with the first and second electronic orders matches the requester associated with the cancellation request, then canceling, by the processor, a reservation of the due date.
7. The method of claim 1 , further comprising:
receiving, at the processor, an assignment request to confirm a status of the due date; and
confirming, by the processor, the status of the due date in response to the assignment request.
8. A non-transitory computer-readable storage medium having computer-executable instructions stored thereon that, when executed by a computer, cause the computer to perform operations comprising:
receiving a first electronic order requesting a telecommunications service, the first electronic order comprising a due date inquiry for the telecommunications service, wherein the due date inquiry comprises a due date for the telecommunications service;
in response to the first electronic order, providing an electronic response comprising an availability associated with the due date inquiry based on the telecommunications service requested;
determining whether the due date is available and can be met based on the telecommunications service requested;
upon determining that the due date is available and can be met, providing the electronic response comprising the availability, the availability indicating that the due date is available and can be met based on the telecommunications service requested;
receiving a second electronic order reserving the due date, wherein the first and second electronic orders comprise a first transaction set of an electronic data interchange standard and the electronic response comprises a second transaction set of the electronic data interchange standard;
reserving the due date for an amount of time in response to receiving the second electronic order; and
determining whether a service order for performance of the telecommunications service on the due date is received during the amount of time.
9. The non-transitory computer-readable storage medium of claim 8 , wherein the second electronic order comprises a time-of-day preference of the due date for the telecommunications service.
10. The non-transitory computer-readable storage medium of claim 8 , having further computer-executable instructions stored thereon that, when executed by the computer, cause the computer to perform operations comprising canceling a reservation of the due date if a service order is not received during the amount of time.
11. The non-transitory computer-readable storage medium of claim 8 , wherein the due date inquiry comprises a request for available due dates for the telecommunications service, the non-transitory computer-implemented storage medium having further computer-executable instructions stored thereon that, when executed by the computer, cause the computer to perform operations:
determining the available due dates for the telecommunications service based on the telecommunications service requested;
determining an earliest available due date for the telecommunications service based on the telecommunications service requested; and
providing the electronic response comprising the availability, the availability indicating the available due dates and the earliest available due date for the telecommunications service requested.
12. The non-transitory computer-readable storage medium of claim 8 , having further computer-executable instructions stored thereon that, when executed by the computer, cause the computer to perform operations comprising receiving a cancellation request associated with the due date reserved.
13. The non-transitory computer-readable storage medium of claim 12 , having further computer-executable instructions stored thereon that, when executed by the computer, cause the computer to perform operations comprising:
comparing a requester associated with the first and second electronic orders with a requester associated with the cancellation request; and
if the requester associated with the first and second electronic orders matches the requester associated with the cancellation request, then canceling a reservation of the due date.
14. The non-transitory computer-readable storage medium of claim 8 , having further computer-executable instructions stored thereon that, when executed by the computer, cause the computer to perform operations comprising:
receiving an assignment request to confirm a status of the due date; and
confirming the status of the due date in response to the assignment request.
15. A system for processing orders for telecommunications services, the system comprising:
a processor; and
a memory that stores a program containing computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising:
receiving a first electronic order requesting a telecommunications service, the first electronic order comprising a due date inquiry for the telecommunications service, wherein the due date inquiry comprises a due date for the telecommunications service,
in response to the first electronic order, providing an electronic response comprising an availability associated with the due date inquiry based on the telecommunications service requested,
determining whether the due date is available and can be met based on the telecommunications service requested,
upon determining that the due date is available and can be met, providing the electronic response comprising the availability, the availability indicating that the due date is available and can be met based on the telecommunications service requested,
receiving a second electronic order reserving the due date, wherein the first and second electronic orders comprise a first transaction set of an electronic data interchange standard and the electronic response comprises a second transaction set of the electronic data interchange standard,
reserving the due date for an amount of time in response to receiving the second electronic order, and
determining whether a service order for performance of the telecommunications service on the due date is received during the amount of time.
16. The system of claim 15 , wherein the program contains further computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising canceling a reservation of the due date if a service order is not received during the amount of time.
17. The system of claim 15 , wherein the due date inquiry comprises a request for available due dates for the telecommunications service, the program containing further computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising:
determining the available due dates for the telecommunications service based on the telecommunications service requested;
determining an earliest available due date for the telecommunications service based on the telecommunications service requested; and
providing the electronic response comprising the availability, the availability indicating the available due dates and the earliest available due date for the telecommunications service requested.
18. The system of claim 15 , wherein the program contains further computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising receiving a cancellation request associated with the due date reserved.
19. The system of claim 18 , wherein the program contains further computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising:
comparing a requester associated with the first and second electronic orders with a requester associated with the cancellation request; and
if the requester associated with the first and second electronic orders matches the requester associated with the cancellation request, then canceling a reservation of the due date.
20. The system of claim 15 , wherein the program contains further computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising:
receiving an assignment request to confirm a status of the due date; and
confirming the status of the due date in response to the assignment request.