Method and system of diagnosing a video condition experienced at a customer premises
A system and method for diagnosing video conditions experienced at one or more customer premises is disclosed. A system that incorporates teachings of the present disclosure may include, for example, network device including a port coupled with a first customer premises over a network, a memory storing computer instructions, and a controller. The controller can execute the computer instructions for identifying a video condition experienced at the first customer premises where the video condition is associated with video content transmitted over the network, sending a first query to first equipment at the first customer premises, receiving first responses to the first query from the first equipment, sending a second query to second equipment at a second customer premises, receiving second responses to the second query from the second equipment, and associating a cause of the video condition with the first customer premises in response to receiving the second responses. Additional embodiments are disclosed.
1. A non-transitory computer-readable storage medium comprising computer instructions which, responsive to being executed by a processor, cause the processor to perform operations comprising:
identifying a video condition experienced at a first customer premises, the video condition being associated with video content transmitted over a network;
sending a first query to first equipment at the first customer premises;
receiving first responses to the first query from the first equipment at the first customer premises;
sending a second query to second equipment at a second customer premises; receiving second responses to the second query from the second equipment at the second customer premises; and
isolating a cause of the video condition in response to receiving the second responses.
2. The non-transitory computer-readable storage medium of claim 1 , wherein the identifying of the video condition is based on receiving a notification of the video condition at the first customer premises.
3. The non-transitory computer-readable storage medium of claim 1 , wherein the first query comprises requesting information to detect channels at the first customer premises that are experiencing the video condition.
4. The non-transitory computer-readable storage medium of claim 1 , wherein the first query comprises requesting information to identify channels at the first customer premises that are not displaying video signals.
5. The non-transitory computer-readable storage medium of claim 1 , wherein the first query comprises requesting information to identify channels at the first customer premises that are displaying distorted video signals.
6. The non-transitory computer-readable storage medium of claim 1 , wherein the first equipment is located within a building at the first customer premises.
7. The non-transitory computer-readable storage medium of claim 1 , wherein the video condition is related to a packetized video broadcast stream.
8. A device located at a customer premises, the device comprising:
a memory to store computer instructions; and
a controller coupled with the memory, wherein the controller, responsive to executing the computer instructions performs operations comprising:
receiving a query from a test controller that is remote from the controller, the query being associated with a video condition being experienced at the customer premises, the device being connected with a network; and
transmitting a response to the query to the test controller; wherein the response to the query is utilized by the test controller in isolating a cause of the video condition to a portion of the network,
wherein the isolating of the cause comprises: when channels affected are national broadcast channels, the portion of the network comprises transmission equipment used to transmit the national broadcast channels to the customer premises; when the channels affected are local broadcast channels, the portion of the network comprises transmission equipment used to transmit the national broadcast channels to the customer premises; and when the local broadcast channels and the national broadcast channels are not affected, the portion of the network comprises a video-on-demand system.
9. The device of claim 8 , wherein the controller executes the computer instructions to provide a notification of the video condition to the test controller.
10. The device of claim 9 , wherein the query is received by the controller in response to providing the notification of the video condition.
11. The device of claim 8 , wherein the query comprises requesting information to detect channels experiencing the video condition.
12. The device of claim 8 , wherein the query comprises requesting information to identify channels that are not displaying video signals.
13. The device of claim 8 , wherein the query comprises requesting information to identify channels that are displaying distorted video signals.
14. The device of claim 8 , wherein the controller is located within a building at the customer premises.
15. The device of claim 8 , wherein the video condition is related to a packetized video broadcast stream.
16. A network device comprising:
a port coupled with a first customer premises over a network;
a memory to store computer instructions; and
a controller which executes the computer instructions to perform operations comprising:
identifying a video condition experienced at the first customer premises, the video condition being associated with video content transmitted over the network;
sending a first query to first equipment at the first customer premises;
receiving first responses to the first query from the first equipment; send a second query to second equipment at a second customer premises;
receiving second responses to the second query from the second equipment; and
associating a cause of the video condition with the first customer premises in response to receiving the second responses.
17. The network device of claim 16 , wherein the associating of the cause of the video condition with the first customer premises comprises isolating the cause to the first equipment.
18. The network device of claim 16 , wherein the video condition is related to a packetized video broadcast stream.
19. The network device of claim 16 , wherein the first equipment is not located within a building at the first customer premises.
20. The network device of claim 16 , wherein the first query comprises identifying channels at the first customer premises that are not displaying video signals.