Automated electronic telecommunications order translation and processing
Systems and method for processing orders for telecommunications services are disclosed. Generally a telecommunications transaction set of an electronic data interchange standard is received, the telecommunications transaction set corresponding to a telecommunications product or service for a customer. An order for the telecommunications product or service is then generated based on processing of the telecommunications transaction set.
1. A method for processing orders for telecommunications services, the method comprising:
receiving, at a processor, an electronic order requesting a telecommunications service, the electronic order comprising a due date and a time-of-day preference for the telecommunications service;
in response to receiving the electronic order, providing, by the processor, an electronic response, wherein the electronic order comprises a first transaction set of an electronic data interchange standard and the electronic response comprises a second transaction set of the electronic data interchange standard;
reserving, by the processor, the due date for an amount of time in response to receiving the electronic order; and
determining, by the processor, whether a service order for performance of the telecommunications service on the due date is received during the amount of time.
2. The method of claim 1 , further comprising canceling, by the processor, a reservation of the due date if a service order is not received during the amount of time.
3. The method of claim 1 , further comprising:
receiving the service order for performance of the telecommunications service on the due date;
determining whether the service order contains information different from the electronic order; and
if the service order contains information different from the electronic order, rejecting the service order.
4. The method of claim 1 , further comprising receiving, at the processor, a cancellation request associated with the due date reserved.
5. The method of claim 4 , further comprising:
comparing, by the processor, a requester associated with the electronic order with a requester associated with the cancellation request; and
if the requester associated with the electronic order matches the requester associated with the cancellation request, then canceling, by the processor, a reservation of the due date.
6. The method of claim 4 , further comprising receiving, at the processor, an assignment request to confirm a status of the due date.
7. The method of claim 6 , further comprising
comparing, by the processor, a requester associated with the electronic order with a requester associated with the cancellation request; and
if the requester associated with the electronic order matches the requester associated with the assignment request, then confirming, by the processor, the status of the due date in response to the assignment request.
8. A non-transitory computer-readable storage medium having computer-executable instructions stored thereon that, when executed by a computer, cause the computer to perform operations comprising:
receiving an electronic order requesting a telecommunications service, the electronic order comprising a due date and a time-of-day preference for the telecommunications service;
in response to receiving the electronic order an electronic response, wherein the electronic order comprises a first transaction set of an electronic data interchange standard and the electronic response comprises a second transaction set of the electronic data interchange standard;
reserving the due date for an amount of time in response to receiving the electronic order; and
determining whether a service order for performance of the telecommunications service on the due date is received during the amount of time.
9. The non-transitory computer-readable storage medium of claim 8 , wherein the operations further comprise canceling a reservation of the due date if a service order is not received during the amount of time.
10. The non-transitory computer-readable storage medium of claim 8 , wherein the operations further comprise receiving a cancellation request associated with the due date reserved.
11. The non-transitory computer-readable storage medium of claim 10 , wherein the operations further comprise:
comparing a requester associated with the electronic order with a requester associated with the cancellation request; and
if the requester associated with the electronic order matches the requester associated with the cancellation request, then canceling a reservation of the due date.
12. The non-transitory computer-readable storage medium of claim 10 , wherein the operations further comprise receiving an assignment request to confirm a status of the due date.
13. The non-transitory computer-readable storage medium of claim 12 , wherein the operations further comprise:
comparing a requester associated with the electronic order with a requester associated with the cancellation request; and
if the requester associated with the electronic order matches the requester associated with the assignment request, then confirming the status of the due date in response to the assignment request.
14. A system for processing orders for telecommunications services, the system comprising:
a processor; and
a memory that stores a program containing computer-executable instructions that, when executed by the processor, cause the processor to perform operations comprising:
receiving an electronic order requesting a telecommunications service, the electronic order comprising a due date and a time-of-day preference for the telecommunications service,
in response to receiving the electronic order an electronic response, wherein the electronic order comprises a first transaction set of an electronic data interchange standard and the electronic response comprises a second transaction set of the electronic data interchange standard,
reserving the due date for an amount of time in response to receiving the electronic order, and
determining whether a service order for performance of the telecommunications service on the due date is received during the amount of time.
15. The system of claim 14 , wherein the operations further comprise canceling a reservation of the due date if a service order is not received during the amount of time.
16. The system of claim 14 , wherein the operations further comprise:
receiving the service order for performance of the telecommunications service on the due date;
determining whether the service order contains information different from the electronic order; and
if the service order contains information different from the electronic order, rejecting the service order.
17. The system of claim 14 , wherein the operations further comprise receiving a cancellation request associated with the due date reserved.
18. The system of claim 17 , wherein the operations further comprise:
comparing a requester associated with the electronic order with a requester associated with the cancellation request; and
if the requester associated with the electronic order matches the requester associated with the cancellation request, then canceling a reservation of the due date.
19. The system of claim 17 , wherein the operations further comprise receiving an assignment request to confirm a status of the due date.
20. The system of claim 19 , wherein the operations further comprise:
comparing a requester associated with the electronic order with a requester associated with the cancellation request; and
if the requester associated with the electronic order matches the requester associated with the assignment request, then confirming the status of the due date in response to the assignment request.