First responder wireless emergency alerting with automatic callback and location triggering
Using wireless features, a public service agency is enabled to provide alert information to first responders. An automatic call back from the first responder triggers a voice call launching a location fix on the current location of the first responder. Preferably delivery confirmation that the responder has received the message is received. Once the location fix has been completed, then driving directions with map images are sent to the first responder based on their current location and desired destination for response.
1. A method of providing emergency alert information to a first responder, comprising:
transmitting an emergency message to a wireless first responder device, said emergency message including a callback number;
receiving a callback from said first responder device, at said callback number;
triggering a current location fix of said first responder device, in response to said received callback; and
transmitting turn-by-turn travel directions between said current location of said wireless first responder device and a current location associated with an initiator of said emergency message, to said first responder device.
2. The method of providing emergency alert information to a first responder according to claim 1 , wherein said callback number comprises:
a 10-digit phone number.
3. The method of providing emergency alert information to a first responder according to claim 1 , further comprising:
directing said callback number to an interactive voice response specifically selected based on a content type of said emergency message.
4. The method of providing emergency alert information to a first responder according to claim 1 , further comprising:
receiving a delivery confirmation of said emergency message from said first responder device.
5. The method of providing emergency alert information to a first responder according to claim 1 , wherein:
said travel directions include a map image relevant to said current location of said first responder device.
6. The method of providing emergency alert information to a first responder according to claim 1 , wherein:
said travel directions include a map image relevant to said current location of said initiator of said emergency message.
7. The method of providing emergency alert information to a first responder according to claim 1 , wherein:
said callback from said first responder device is automatically triggered by said first responder device.
8. The method of providing emergency alert information to a first responder according to claim 1 , wherein said emergency message comprises:
an SMTP protocol message.
9. The method of providing emergency alert information to a first responder according to claim 1 , wherein said emergency message comprises:
an SMPP protocol message.
10. The method of providing emergency alert information to a first responder according to claim 1 , wherein said emergency message comprises:
an XMI protocol message.
11. The method of providing emergency alert information to a first responder according to claim 1 , wherein said emergency message comprises:
an MM3 protocol message.
12. The method of providing emergency alert information to a first responder according to claim 1 , wherein said emergency message comprises:
an RMI protocol message.
13. Apparatus for providing emergency alert information to a first responder, comprising:
means for transmitting an emergency message to a wireless first responder device, said emergency message including a callback number;
means for receiving a callback from said first responder device, at said callback number;
means for triggering a current location fix of said first responder device, in response to said received callback; and
means for transmitting travel directions between said current location of said wireless first responder device and a current location associated with an initiator of said emergency message, to said first responder device.
14. The apparatus for providing emergency alert information to a first responder according to claim 13 , further comprising:
means for receiving a delivery confirmation of said emergency message from said first responder device.
15. The apparatus for providing emergency alert information to a first responder according to claim 13 , wherein:
said travel directions include a map image relevant to said current location of said first responder device.
16. The apparatus for providing emergency alert information to a first responder according to claim 13 , wherein:
said travel directions include a map image relevant to said current location of said initiator of said emergency message.
17. The apparatus for providing emergency alert information to a first responder according to claim 13 , wherein:
said callback from said first responder device is automatically triggered by said first responder device.
18. The apparatus for providing emergency alert information to a first responder according to claim 13 , wherein said emergency message comprises at least one of:
an SMTP protocol message;
an SMPP protocol message;
an XMI protocol message;
an MM3 protocol message; and
an RMI protocol message.
19. The apparatus for providing emergency alert information to a first responder according to claim 13 , wherein said callback number comprises:
a 10-digit phone number.
20. The apparatus for providing emergency alert information to a first responder according to claim 13 , further comprising:
means for directing said callback number to an interactive voice response specifically selected based on a content type of said RMI protocol emergency message.