IP Library › Granted Patent US 8,977,909
Granted Patent B2
US 8,977,909 · App. 13/553,399 · Granted Mar 10, 2015

Large log file diagnostics system

Inventor: Vandhana Narayanan (Fremont, CA)
Assignee: Dell Products L.P.
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Quick Facts
Patent No.
US 8,977,909
App. No.
13/553,399
Filed
Jul 19, 2012
Granted
Mar 10, 2015
Kind
B2
Examiner
RIAD, AMINE
Art Unit
2113
USPC
714/48
Abstract

An information handling system (IHS) diagnostic system includes a user IHS that is coupled to a network and operable to generate a log file that is associated with a user IHS error. A distributed processing IHS is coupled to the user IHS through the network and operable to receive the log file generated by the user IHS over the network. That log file is then stored on a plurality of node IHS's in the distributed processing IHS. When a job request is received from the user IHS over the network, a job associated with the job request is performed on the log file using the plurality of node IHS's to create a job result. The job result that includes at least one cause of the user IHS error is then provided to the user IHS.

Claims (51)

1. An information handling system (IHS) diagnostic system, comprising:

a user IHS that is coupled to a network and configured to generate a log file that includes log data and that is associated with a user IHS error; and

a distributed processing IHS that is coupled to the user IHS through the network, wherein the distributed processing IHS is configured to:

receive the log file generated by the user IHS over the network;

clean the log file by removing a subset of the log data from the log file that is known to be unnecessary for jobs and separating any log data from the log file that was generated without a timestamp, wherein the cleaning of the log file produces a cleaned log file with cleaned log data;

structure the cleaned log file by placing the cleaned log data into predefined locations included in data structure to produce a structured cleaned log file;

store the structured cleaned log file on a plurality of node IHS's;

receive a job request from the user IHS over the network;

perform a job associated with the job request on the structured cleaned log file using the plurality of node IHS's to create a job result; and

provide the job result to the user IHS, wherein the job result includes at least one cause of the user IHS error.

2. The system of claim 1 , wherein the predefined locations included in the data structure include a timestamp location, a component location , and a log message location.

3. The system of claim 1 , wherein the subset of the log data is known to be unnecessary for jobs includes log severity tags that describe the severity of the log data.

4. The system of claim 1 , further comprising:

a provider IHS that is coupled to the user IHS and the distributed processing IHS through the network, wherein the provider IHS is configured to provide an interface to the user IHS over the network, and wherein the interface allows the log file to be sent over the network to the distributed processing IHS from the user IHS, the job request to be created by the user IHS and sent over the network to the distributed processing IHS, and the job result to be viewed on the user IHS.

5. The system of claim 4 , wherein the provider IHS is configured to receive a real-time alert from the user IHS that is associated with the user IHS error and, in response, send the log file to the distributed processing IHS along with the job request in order to receive the job result that includes the at least one cause of the real-time alert that is associated with the user IHS error.

6. The system of claim 1 , wherein the job result includes a graphical display of a number of user IHS events in the structure cleaned log file over time.

7. The system of claim 1 , wherein the job result includes a graphical display of a persona life cycle.

8. An information handling system (IHS), comprising:

a plurality of user IHS's that are coupled to a network, wherein each user IHS is configured to generate a log file that includes log data;

a provider IHS coupled to the plurality of user IHS's through the network; and

a distributed processing IHS that is coupled to the provider IHS through the network, wherein the distributed processing IHS is configured to:

receive the log file generated by each user IHS from the provider IHS over the network;

clean each log file by removing a subset of the log data from each log file that is known to be unnecessary for jobs and separating any log data from each log file that was generated without a timestamp, wherein the cleaning of each log file produces cleaned log files with cleaned log data;

structure each cleaned log file by placing the cleaned log data into predefined locations included in a data structure to produce structured cleaned log files;

store the structured cleaned log files on a plurality of node HIS's;

receive a job request from the provider IHS over the network;

perform a job associated with the job request on at least one structured cleaned log file using the plurality of node IHS's to create a job result; and

provide the job result to the provider IHS, wherein the job result includes at least one cause of an error associated with at least one of the plurality of user IHS's.

9. The IHS of claim 8 , wherein the

predefined locations included in the data structure include a timestamp location, a component location, and a log message location.

10. The IHS of claim 8 , wherein the subset of the log data that is known to be unnecessary for jobs includes log severity tags that describe the severity of the log data.

11. The IHS of claim 8 , wherein the provider IHS is configured to provide an interface to at least one of the plurality of user IHS's over the network, and wherein the interface allows the at least one log file to be sent over the network to the distributed processing IHS from the at least one user IHS, the job request to be created by at least one user IHS and sent over the network to the distributed processing IHS, and the job result to be viewed on at least one user IHS.

12. The IHS of claim 8 , wherein the provider IHS is configured to receive a real-time alert from at least one user IHS that is associated with the error and, in response, send the at least one log file to the distributed processing IHS along with the job request in order to receive the job result that includes the at least one cause of the real-time alert that is associated with the error.

13. The system of claim 1 , wherein the job result includes a graphical display of a number of user IHS events in the at least one structured cleaned log file over time.

14. The system of claim 1 , wherein the job result includes a graphical display of a persona life cycle.

15. A method for diagnosing information handling system (IHS) errors, comprising:

retrieving a log file generated by a user IHS over a network and sending the log file over the network to a distributed processing IHS;

cleaning the log file by removing a subset of log data from the log file that is known to be unnecessary for jobs and separating any log data from the log file that was generated without a timestamp, wherein the cleaning of the log file produces a cleaned log file with cleaned log data;

structuring the cleaned log file by placing the cleaned log data into predefined locations included in a data structure to produce a structured cleaned log file;

storing the structured cleaned log file on a plurality of node IHS's in the distributed processing IHS;

sending a job request to the distributed processing IHS over the network;

performing a job associated with the job request on the log file using the plurality of node IHS's to create a job result; and

retrieving the job result from the distributed processing IHS, wherein the job result includes at least one cause of an error associated with the user IHS.

16. The method of claim 15 ,

wherein the predefined locations included in the data structure include a timestamp location, a component location, and a log message location.

17. The method of claim 15 , wherein the subset of the log data that is known to be unnecessary for jobs includes log severity tags that describe the severity of the log data.

18. The method of claim 15 , further comprising:

providing an interface to the user IHS over the network, and wherein the interface allows the log file to be retrieved and sent over the network to the distributed processing IHS from the user IHS, the job request to be created by the user IHS and sent over the network to the distributed processing IHS, and the job result to be viewed on the user IHS.

19. The method of claim 15 , further comprising:

receiving a real-time alert from the user IHS that is associated with the error and, in response, sending the log file to the distributed processing IHS along with the job request in order to receive the job result that includes the at least one cause of the real-time alert that is associated with the user IHS error.

20. The method of claim 15 , wherein the job result includes a graphical display of a number of user IHS events in the structured cleaned log file over time.

Assignments (15)
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (053546/0001) Recorded Jun 23, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC IP HOLDING COMPANY LLC
Reel/Frame 071642/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (045455/0001) Recorded May 20, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO ASAP SOFTWARE EXPRESS, INC.); DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC CORPORATION (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MAGINATICS LLC); EMC IP HOLDING COMPANY LLC (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MOZY, INC.); SCALEIO LLC
Reel/Frame 061753/0001 →
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (040136/0001) Recorded Apr 26, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO ASAP SOFTWARE EXPRESS, INC.); DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC CORPORATION (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MAGINATICS LLC); EMC IP HOLDING COMPANY LLC (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO MOZY, INC.); SCALEIO LLC
Reel/Frame 061324/0001 →
RELEASE OF SECURITY INTEREST Recorded Nov 3, 2021
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
To: ASAP SOFTWARE EXPRESS, INC.; AVENTAIL LLC; CREDANT TECHNOLOGIES, INC.; DELL USA L.P.; DELL INTERNATIONAL, L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL SYSTEMS CORPORATION; EMC CORPORATION; EMC IP HOLDING COMPANY LLC; FORCE10 NETWORKS, INC.; MAGINATICS LLC; MOZY, INC.; SCALEIO LLC; WYSE TECHNOLOGY L.L.C.
Reel/Frame 058216/0001 →
SECURITY AGREEMENT Recorded Apr 22, 2020
From: CREDANT TECHNOLOGIES INC.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 053546/0001 →
SECURITY AGREEMENT Recorded Mar 21, 2019
From: CREDANT TECHNOLOGIES, INC.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 049452/0223 →
SECURITY AGREEMENT Recorded Sep 21, 2016
From: ASAP SOFTWARE EXPRESS, INC.; AVENTAIL LLC; CREDANT TECHNOLOGIES, INC.; DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL SYSTEMS CORPORATION; EMC CORPORATION; EMC IP HOLDING COMPANY LLC; FORCE10 NETWORKS, INC.; MAGINATICS LLC; MOZY, INC.; SCALEIO LLC; SPANNING CLOUD APPS LLC; WYSE TECHNOLOGY L.L.C.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH, AS COLLATERAL AGENT
Reel/Frame 040134/0001 →
SECURITY AGREEMENT Recorded Sep 21, 2016
From: ASAP SOFTWARE EXPRESS, INC.; AVENTAIL LLC; CREDANT TECHNOLOGIES, INC.; DELL USA L.P.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL SYSTEMS CORPORATION; EMC CORPORATION; EMC IP HOLDING COMPANY LLC; FORCE10 NETWORKS, INC.; MAGINATICS LLC; MOZY, INC.; SCALEIO LLC; SPANNING CLOUD APPS LLC; WYSE TECHNOLOGY L.L.C.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
Reel/Frame 040136/0001 →
RELEASE OF SECURITY INTEREST Recorded Sep 14, 2016
From: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
To: DELL MARKETING L.P.; ASAP SOFTWARE EXPRESS, INC.; APPASSURE SOFTWARE, INC.; COMPELLENT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL INC.; DELL PRODUCTS L.P.; DELL USA L.P.; DELL SOFTWARE INC.; FORCE10 NETWORKS, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
Reel/Frame 040040/0001 →
RELEASE OF SECURITY INTEREST Recorded Sep 14, 2016
From: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS COLLATERAL AGENT
To: DELL MARKETING L.P.; ASAP SOFTWARE EXPRESS, INC.; APPASSURE SOFTWARE, INC.; COMPELLENT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL INC.; DELL PRODUCTS L.P.; DELL USA L.P.; DELL SOFTWARE INC.; FORCE10 NETWORKS, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
Reel/Frame 040065/0618 →
RELEASE OF SECURITY INTEREST Recorded Sep 13, 2016
From: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
To: DELL MARKETING L.P.; ASAP SOFTWARE EXPRESS, INC.; APPASSURE SOFTWARE, INC.; COMPELLANT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL INC.; DELL PRODUCTS L.P.; DELL USA L.P.; DELL SOFTWARE INC.; FORCE10 NETWORKS, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
Reel/Frame 040065/0216 →
PATENT SECURITY AGREEMENT (ABL) Recorded Jan 2, 2014
From: DELL INC.; APPASSURE SOFTWARE, INC.; ASAP SOFTWARE EXPRESS, INC.; BOOMI, INC.; COMPELLENT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL USA L.P.; FORCE10 NETWORKS, INC.; GALE TECHNOLOGIES, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 031898/0001 →
PATENT SECURITY AGREEMENT (TERM LOAN) Recorded Jan 2, 2014
From: DELL INC.; APPASSURE SOFTWARE, INC.; ASAP SOFTWARE EXPRESS, INC.; BOOMI, INC.; COMPELLENT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL USA L.P.; FORCE10 NETWORKS, INC.; GALE TECHNOLOGIES, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 031899/0261 →
PATENT SECURITY AGREEMENT (NOTES) Recorded Jan 2, 2014
From: APPASSURE SOFTWARE, INC.; ASAP SOFTWARE EXPRESS, INC.; BOOMI, INC.; COMPELLENT TECHNOLOGIES, INC.; CREDANT TECHNOLOGIES, INC.; DELL INC.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL SOFTWARE INC.; DELL USA L.P.; FORCE10 NETWORKS, INC.; GALE TECHNOLOGIES, INC.; PEROT SYSTEMS CORPORATION; SECUREWORKS, INC.; WYSE TECHNOLOGY L.L.C.
To: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS FIRST LIEN COLLATERAL AGENT
Reel/Frame 031897/0348 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 19, 2012
From: NARAYANAN, VANDHANA
To: DELL PRODUCTS L.P.
Reel/Frame 028591/0271 →
Continuity (1)
Related Publication 20140025995A1 · Jan 23, 2014