Cross-media voice mail notification and delivery
The subject matter herein relates to voice mail systems and, more particularly, cross-media voice mail notification and delivery. Various embodiments described herein provide systems, methods, software, and data structures that operate to, or facilitate, dispatching of voice mail notification messages to voice mailbox owners. In some embodiments, the notifications are sent to the voice mailbox owners in a text format, such as a short message service text message, email, or other text based service. These and other embodiments are described herein.
1. A communication system, comprising:
a voice mail system having one or more processors, the voice mail system being configured to couple to one or more telephone networks to receive telephone calls, the received telephone calls being to leave messages or to retrieve messages, the voice mail system further to
record and store one or more voice mail messages in a voice mailbox of a subscriber,
send, to the subscriber, a text-based message including, for each of the one or more stored voice mail messages:
a voice mail retrieval address to retrieve the specific voice mail message,
a link to send a reply text message to a sender of the specific voice mail message, and
a link to send a voice mail reply to a received voice mail.
2. The communication system of claim 1 , wherein the voice mail system is further to:
generate a text-based message including information about the one or more recorded voice mail messages in the subscriber voice mailbox and the retrieval address for each of the one or more recorded voice mail messages; and
dispatch the generated text-based message to the voice mailbox subscriber.
3. The communication system of claim 1 , further comprising:
a telephone network connection module to communicatively couple to the one or more telephone networks and to provide a telephone number of a caller and a telephone number called; and
a telephone call processing module to process telephone calls received from the one or more telephone networks and to route the telephone calls to the voice mail system.
4. The communication system of claim 3 , wherein the voice mail system is further to:
receive a telephone call routed from the telephone network connection module to the voice mail system by the telephone call processing module;
retrieve a voice mail message as a function of a telephone number of the caller and a telephone number called; and
play the voice mail message to the caller.
5. The communication system of claim 4 , wherein the telephone number called is the retrieval address of the recorded voice mail message.
6. The communication system of claim 1 , wherein at least one of the one or more telephone networks are configured to transport text-based messages including short message service (“SMS”) messages.
7. The communication system of claim 1 , further comprising a text messaging gateway to couple to at least one of the one or more networks to transport text-based messages.
8. The communication system of claim 1 , further comprising a database to manipulate data including the voice mail message header data and provide pointers to the stored recorded voice mail messages.
9. A method comprising:
recording and storing one or more voice mail message in a voice mailbox of a subscriber;
sending, to the subscriber, a text-based message including, for each of the one or more stored voice mail messages:
a voice mail retrieval address to retrieve the specific voice mail message,
a link to send a reply text message to a sender of the specific voice mail message, and
a link to send a voice mail reply to a received voice mail.
10. The method of claim 9 , further comprising:
receiving a selection of a link to send a reply text message to a sender of a voice mail message and text for the reply text message; and
forwarding the received text for the text message as a text message to the sender of the voice mail.
11. The method of claim 9 , further comprising:
receiving a selection of a link to send a voice mail reply to a receive voice mail;
initiating a phone call on a telephone from which the selection was received and prompting a caller to record the voice mail reply;
recording and storing the voice mail reply; and
sending a notification to the sender of the voice mail that a voice mail reply is waiting.
12. The method of claim 11 , wherein the notification of the waiting voice mail reply is sent via text message to a phone number from which the voice mail sender left the voice mail.
13. The method of claim 11 , wherein the voice mail reply is stored in an ad hoc account if the voice mail sender is not a voice mail system subscriber and the notification text message includes instructions to retrieve the voice mail reply.