Contact center dynamic record delivery
The invention, in one embodiment, generally establishes a master queue with a priority order based on predefined criteria, and then distributes information about a first prospect.
1 . In a call center campaign system, a method of dynamically allocating prospect data records, comprising:
segregating prospect data records maintained in a database, into a first group of prospect data records and a second group of prospect data records based on at least one criteria, wherein the first group defines a virtual queue;
sending a prospect data record from the first group to an application program, the application program being operated by an agent who is responsible for contacting the prospect; and
as the prospect data record is modified in the application, automatically modifying the prospect data record in the database.
2 . The method of claim 1 further comprising syncing the database with a second database.
3 . The method of claim 1 further comprising:
sending at least one prospect data record from the database to a second database, the second database having information not maintained in the first database that is dynamically associated with the prospect data record; and
sending the prospect data record from the second database to a third database prior to sending the prospect data record to the application program.
4 . In a call center campaign system, a method of dynamically allocating prospect data records, comprising:
segregating prospect data records maintained in a database, into a first group of prospect data records and a second group of prospect data records based on at least one criteria, wherein the first group defines a virtual queue;
sending a prospect data record via email from the first group to an agent who is responsible for contacting the prospect; and
modifying the prospect data record.
5 . In a call center campaign system, a method of dynamically allocating prospect data records, comprising:
segregating prospect data records maintained in a database to define a virtual queue;
sending a prospect data record from the first group to an application program, the application program being operated by an agent who is responsible for contacting the prospect;
updating a second database as a prospect data record is changed; and
receiving the prospect data record at an auto dialer.