Patent Assignment
Reel/Frame 016784/0774
SECURITY AGREEMENT
Recorded: 2005-11-15
Received: 2005-11-16
Pages: 29
Assignor
ASPECT SOFTWARE, INC.
Executed: 2005-09-22
Assignee
D.B. ZWIRN FINANCE, LLC
745 FIFTH AVENUE, 18TH FLOOR, AS ADMINISTRATIVE AGENT, NEW YORK, NY, 10151, UNITED STATES
Covered Applications
(28)
MULTI-MEDIA CONTACT CHANNEL IN AGENT STATE CONTROL SYSTEM AND METHOD FOR USE IN A CONTACT CENTER
App. No. 11/211,113
→
System and method of HTML transaction logging in a web based (HTTP) customer contact center
App. No. 11/204,618
→
Inter campaign and queue cooperation
App. No. 11/204,619
→
Contact center dynamic record delivery
App. No. 11/172,552
→
Adaptive skills-based routing
App. No. 11/141,747
→
Personal communication interaction manager
App. No. 11/122,732
→
Contact center dynamic record delivery
App. No. 11/122,734
→
Network communication using push technology
App. No. 11/103,087
→
Method and system for blending of reactive and active contacts
App. No. 11/098,911
→
Simultaneous usage of agent and service parameters
App. No. 11/098,910
→
EFFICIENT MULTIPLEX CONFERENCING ENGINE
App. No. 10/948,951
→
SYSTEM AND METHOD FOR PROVIDING AUDIO COMMUNICATION OVER A COMPUTER NETWORK USING DIFFERING COMMUNICATION FORMATS
App. No. 10/818,764
→
Efficient multiplexed conferencing engine
App. No. 60/506,308
→
Method and apparatus for controlling a contact center
App. No. 10/459,042
→
Method and apparatus for controlling a contact center
App. No. 10/459,043
→
Method and apparatus for controlling a contact center
App. No. 10/459,087
→
Method and apparatus for providing result-oriented customer service
App. No. 10/453,852
→
TRAINING, CERTIFYING, ASSIGNING AND COLLABORATING AGENTS AMONG MULTIPLE USERS
App. No. 10/449,872
→
CONTACT CENTER DYNAMIC RECORD DELIVERY
App. No. 10/151,489
→
Collaboration between two computing devices
App. No. 10/107,632
→
SYSTEM AND METHOD FOR PURGING A CALL LIST
App. No. 10/100,969
→
SYSTEM AND METHOD FOR INTEGRATING TEXT MESSAGING TO AN OUTBOUND CALL SYSTEM
App. No. 10/090,533
→
REMOTE ACCESS, EMULATION, AND CONTROL OF OFFICE EQUIPMENT
App. No. 10/059,872
→
TELEPHONY SYSTEM PAGING SYSTEM AND METHOD
App. No. 09/998,249
→
METHOD FOR CONSOLIDATION OF MULTIPLE DATA SOURCES
App. No. 09/982,514
→
SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS
App. No. 09/943,587
→
DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
App. No. 09/885,717
→
CUSTOMER INTERACTION SYSTEM
App. No. 09/827,848
→