IP Library › Patent Application 10459042
Patent Application Utility Small
App. No. 10/459,042 · Confirmation No. 2343

Method and apparatus for controlling a contact center

Inventor: Laurence J. Fromm
Abandoned -- Failure to Respond to an Office Action View Publication ↗
⬇ PDF
 Code Description Pages PDF
2011-11-03 ABN Abandonment 2 View
2011-04-27 CTFR Final Rejection 7 View
2011-04-27 FWCLM Index of Claims 1 View
2011-04-27 SRFW Search information including classification, databases and other search related notes 1 View
2011-02-14 TRAN.LET Transmittal Letter 1 View
2011-02-14 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2011-02-14 CLM Claims 9 View
2011-02-14 REM Applicant Arguments/Remarks Made in an Amendment 7 View
2011-02-14 WFEE Fee Worksheet (SB06) 2 View
2011-02-14 N417 Electronic Filing System Acknowledgment Receipt 3 View
2011-02-14 WFEE Fee Worksheet (SB06) 1 View
2011-01-05 EXIN Examiner Interview Summary Record (PTOL - 413) 3 View
2010-09-14 CTNF Non-Final Rejection 10 View
2010-09-14 FWCLM Index of Claims 1 View
2010-09-14 SRFW Search information including classification, databases and other search related notes 1 View
2010-07-01 RCEX Request for Continued Examination (RCE) 1 View
2010-07-01 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2010-07-01 CLM Claims 9 View
2010-07-01 REM Applicant Arguments/Remarks Made in an Amendment 10 View
2010-07-01 WFEE Fee Worksheet (SB06) 2 View
2010-07-01 N417 Electronic Filing System Acknowledgment Receipt 2 View
2010-07-01 XT/ Extension of Time 1 View
2010-07-01 WFEE Fee Worksheet (SB06) 1 View
2010-01-06 CTFR Final Rejection 10 View
2010-01-06 SRFW Search information including classification, databases and other search related notes 1 View
2010-01-06 FWCLM Index of Claims 2 View
2009-10-23 WFEE Fee Worksheet (SB06) 1 View
2009-09-30 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2009-09-30 CLM Claims 8 View
2009-09-30 REM Applicant Arguments/Remarks Made in an Amendment 11 View
2009-09-30 WFEE Fee Worksheet (SB06) 2 View
2009-09-30 N417 Electronic Filing System Acknowledgment Receipt 2 View
2009-09-30 TRAN.LET Transmittal Letter 1 View
2009-03-31 CTNF Non-Final Rejection 7 View
2009-03-31 892 List of references cited by examiner 1 View
2009-03-31 FWCLM Index of Claims 2 View
2009-03-31 SRFW Search information including classification, databases and other search related notes 1 View
2009-03-04 RCEX Request for Continued Examination (RCE) 1 View
2009-03-04 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2009-03-04 CLM Claims 7 View
2009-03-04 REM Applicant Arguments/Remarks Made in an Amendment 7 View
2009-03-04 WFEE Fee Worksheet (SB06) 2 View
2009-03-04 N417 Electronic Filing System Acknowledgment Receipt 2 View
2009-03-04 LET. Miscellaneous Incoming Letter 1 View
2009-03-04 WFEE Fee Worksheet (SB06) 1 View
2009-02-25 CTAV Advisory Action (PTOL-303) 3 View
2009-02-25 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2009-02-04 A.NE Response After Final Action 1 View
2009-02-04 CLM Claims 7 View
2009-02-04 REM Applicant Arguments/Remarks Made in an Amendment 7 View
2009-02-04 WFEE Fee Worksheet (SB06) 2 View
2009-02-04 N417 Electronic Filing System Acknowledgment Receipt 2 View
2009-02-04 LET. Miscellaneous Incoming Letter 1 View
2009-02-04 WFEE Fee Worksheet (SB06) 1 View
2008-09-04 CTFR Final Rejection 9 View
2008-09-04 FWCLM Index of Claims 2 View
2008-09-04 SRFW Search information including classification, databases and other search related notes 1 View
2008-02-28 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2008-02-28 CLM Claims 5 View
2008-02-28 REM Applicant Arguments/Remarks Made in an Amendment 4 View
2008-02-28 N417 Electronic Filing System Acknowledgment Receipt 2 View
2008-02-28 LET. Miscellaneous Incoming Letter 1 View
2008-02-28 WFEE Fee Worksheet (SB06) 1 View
2007-11-28 CTNF Non-Final Rejection 7 View
2007-11-28 892 List of references cited by examiner 1 View
2007-11-28 FWCLM Index of Claims 1 View
2007-11-28 SRFW Search information including classification, databases and other search related notes 1 View
2007-10-31 RCEX Request for Continued Examination (RCE) 1 View
2007-10-31 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2007-10-31 CLM Claims 5 View
2007-10-31 REM Applicant Arguments/Remarks Made in an Amendment 2 View
2007-10-31 WFEE Fee Worksheet (SB06) 2 View
2007-10-31 N417 Electronic Filing System Acknowledgment Receipt 2 View
2007-10-31 LET. Miscellaneous Incoming Letter 1 View
2007-10-31 WFEE Fee Worksheet (SB06) 1 View
2007-10-17 CTAV Advisory Action (PTOL-303) 3 View
2007-10-17 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2007-09-04 A.NE Response After Final Action 1 View
2007-09-04 CLM Claims 5 View
2007-09-04 REM Applicant Arguments/Remarks Made in an Amendment 2 View
2007-09-04 N417 Electronic Filing System Acknowledgment Receipt 2 View
2007-09-04 LET. Miscellaneous Incoming Letter 1 View
2007-09-04 WFEE Fee Worksheet (SB06) 1 View
2007-06-01 CTFR Final Rejection 8 View
2007-06-01 FWCLM Index of Claims 1 View
2007-06-01 SRFW Search information including classification, databases and other search related notes 1 View
2007-03-01 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2007-03-01 CLM Claims 2 View
2007-03-01 REM Applicant Arguments/Remarks Made in an Amendment 4 View
2007-03-01 N417 Electronic Filing System Acknowledgment Receipt 2 View
2007-03-01 LET. Miscellaneous Incoming Letter 1 View
2007-03-01 136A Authorization for Extension of Time all replies 1 View
2007-03-01 WFEE Fee Worksheet (SB06) 1 View
2006-12-01 CTNF Non-Final Rejection 6 View
2006-12-01 1449 List of References cited by applicant and considered by examiner 5 View
2006-12-01 892 List of references cited by examiner 1 View
2006-12-01 FWCLM Index of Claims 1 View
2006-12-01 BIB Bibliographic Data Sheet 1 View
2006-12-01 SRFW Search information including classification, databases and other search related notes 1 View
2006-07-24 IDS Information Disclosure Statement (IDS) Form (SB08) 5 View
2004-07-27 WFEE Fee Worksheet (SB06) 1 View
2003-06-11 TRNA Transmittal of New Application 1 View
2003-06-11 A.PE Preliminary Amendment 5 View
2003-06-11 SPEC Specification 11 View
2003-06-11 CLM Claims 5 View
2003-06-11 ABST Abstract 1 View
2003-06-11 DRW Drawings-only black and white line drawings 5 View
2003-06-11 OATH Oath or Declaration filed 4 View
2003-06-11 TRNA Transmittal of New Application 1 View
2003-06-11 WFEE Fee Worksheet (SB06) 1 View
2003-06-11 WFEE Fee Worksheet (SB06) 1 View
2003-06-11 IDS Information Disclosure Statement (IDS) Form (SB08) 8 View
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this application's details
Quick Facts
App. No.
10/459,042
Filed
2003-06-11
Pub. No.
US20030198332A1
Art Unit
2614