IP Library Patent Application 11805019
Patent Application
App. No. 11/805,019

Issue or transaction tracking by using presence information and instant messaging

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Quick Facts
Patent No.
US None
App. No.
11/805,019
Filed
May 22, 2007
Art Unit
3629
USPC
705/319
Abstract

A presentity is used to represent and report states of an issue or a transaction. The issue or the transaction is an intangible (an incorporeal, non-physical) entity. The presentity for the issue or the transaction is created, a state of the issue or the transaction received from a handler of the issue or the transaction is registered in the presentity, and the registered state is reported to watchers of the presentity. Preferably, a handler registers with the presentity as a proxy for the issue or the transaction, and messages sent to the presentity are forwarded to the handler who is the registered proxy. If the issue or the transaction comprises a plurality of entities, preferably a separate presentity for each one of the entities, as well as for the issue or the transaction as a whole, is created and used.

Claims (42)

1 . A method comprising:

creating a presentity for an issue or a transaction;

receiving a state of the issue or the transaction from a handler of the issue or the transaction;

registering the state in the presentity; and

reporting the registered state to watchers of the presentity.

2 . The method of claim 1 wherein:

the issue or the transaction is an intangible entity.

3 . The method of claim 1 wherein:

the issue or the transaction comprises a plurality of entities;

creating comprises

creating a separate presentity for each one of the entities, and

creating a separate presentity for the issue or the transaction as a whole;

receiving comprises

receiving a state of one of the entities;

registering comprises

registering the state of the one entity in the presentity of the one entity,

determining a state of the issue or the transaction as the whole, and

registering the state of the issue or the transaction as a whole in the presentity of the issue or the transaction as the whole;

reporting comprises

reporting the state of the entity to the watchers of the presentity of the entity, and

reporting the state of the issue or the transaction as the whole to the watchers of the presentity of the issue or the transaction as a whole.

4 . The method of claim 1 further comprising:

registering the handler with the presentity as a proxy for the issue or the transaction;

sending a message to the presentity;

determining the registered proxy from the presentity; and

forwarding the message to the handler that is the registered proxy.

5 . The method of claim 4 further comprising:

the handler handing off the issue or the transaction to a second handler;

deregistering initial said handler as the proxy from the presentity; and

registering the second handler as the proxy for the issue or the transaction with the presentity.

6 . A computer-readable storage medium containing instructions which, when executed by a computer, cause the computer to perform the method of one of claims 1 - 5 .

7 . An apparatus comprising:

a presence service adapted to create a presentity for an issue or a transaction, receive a state of the issue or the transaction from a handler of the issue or the transaction, register the state in the presentity, and report the registered state to watchers of the presentity.

8 . The apparatus of claim 7 wherein:

the issue or the transaction is an intangible entity.

9 . The apparatus of claim 7 wherein:

the issue or the transaction comprises a plurality of entities; and

the presence service is adapted to create a separate presentity for each one of the entities, create a separate presentity for the issue or the transaction as a whole, receive a state of one of the entities, register the state of the one entity in the presentity of the one entity, determine a state of the issue or the transaction as the whole, register the state of the issue or the transaction as a whole in the presentity of the issue or the transaction as the whole, report the state of the entity to the watchers of the presentity of the entity, and report the state of the issue or the transaction as the whole to the watchers of the presentity of the issue or the transaction as a whole.

10 . The apparatus of claim 7 wherein:

the presence service is further adapted to register the handler with the presentity as a proxy for the issue or the transaction, and to respond to receipt of a message to the presentity by determining the registered proxy from the presentity and forwarding the message to the handler that is the registered proxy.

11 . The apparatus of claim 10 wherein:

the presence service is further adapted to deregister the handler as the proxy from the presentity, and register a second handler, to whom initial said handler has handed off the issue or the transaction, as the proxy for the issue or the transaction with the presentity.

Assignments (20)
CORRECTIVE ASSIGNMENT TO CORRECT THE TYPOGRAPHICAL ERROR IN APPLICATION NUMBER OF 18437370 TO 18347370 LISTED ON THE COVER SHEET PREVIOUSLY RECORDED ON REEL 69502 FRAME 334. ASSIGNOR(S) HEREBY CONFIRMS THE SECURITY INTEREST. Recorded May 8, 2025
From: IBOTTA, INC.
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 071234/0170 →
CORRECTIVE ASSIGNMENT TO CORRECT THE TYPOGRAPHICAL ERRORS IN THE APPLICATION/REGISTRATION NUMBERS OF 20120323656 TO 13/527395; 20120323663 TO 13/571150; 20220245656 TO 17/709097; AND 20220358486 TO 17/873502 PREVIOUSLY RECORDED ON REEL 69502 FRAME 334. ASSIGNOR(S) HEREBY CONFIRMS THE SECURITY INTEREST. Recorded Jan 22, 2025
From: IBOTTA, INC.
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 070498/0473 →
SECURITY INTEREST Recorded Dec 5, 2024
From: IBOTTA, INC.
To: BANK OF AMERICA, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 069502/0334 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 045034/0001) Recorded May 18, 2023
From: GOLDMAN SACHS BANK USA., AS COLLATERAL AGENT
To: AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC. (FORMER NAME OF AVAYA CLOUD INC.); HYPERQUALITY, INC.; HYPERQUALITY II, LLC; CAAS TECHNOLOGIES, LLC; AVAYA MANAGEMENT L.P.
Reel/Frame 063779/0622 →
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 45124/FRAME 0026 Recorded Apr 26, 2023
From: CITIBANK, N.A., AS COLLATERAL AGENT
To: AVAYA HOLDINGS CORP.; AVAYA INC.; AVAYA MANAGEMENT L.P.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063457/0001 →
SECURITY INTEREST Recorded Jan 23, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 045124/0026 →
SECURITY INTEREST Recorded Jan 10, 2018
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.; ZANG, INC.
To: GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
Reel/Frame 045034/0001 →
RELEASE OF SECURITY INTEREST Recorded Jan 9, 2018
From: CITICORP USA, INC.
To: AVAYA, INC.; SIERRA HOLDINGS CORP.; AVAYA TECHNOLOGY, LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
Reel/Frame 045032/0213 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 029608/0256 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 044891/0801 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 041576/0001 Recorded Dec 15, 2017
From: CITIBANK, N.A.
To: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS LLC (FORMERLY KNOWN AS OCTEL COMMUNICATIONS CORPORATION); VPNET TECHNOLOGIES, INC.
Reel/Frame 044893/0531 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 025863/0535 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST, NA
To: AVAYA INC.
Reel/Frame 044892/0001 →
BANKRUPTCY COURT ORDER RELEASING ALL LIENS INCLUDING THE SECURITY INTEREST RECORDED AT REEL/FRAME 030083/0639 Recorded Dec 15, 2017
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
To: AVAYA INC.
Reel/Frame 045012/0666 →
SECURITY INTEREST Recorded Jan 27, 2017
From: AVAYA INC.; AVAYA INTEGRATED CABINET SOLUTIONS INC.; OCTEL COMMUNICATIONS CORPORATION; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 041576/0001 →
SECURITY AGREEMENT Recorded Mar 13, 2013
From: AVAYA, INC.
To: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE
Reel/Frame 030083/0639 →
SECURITY AGREEMENT Recorded Jan 10, 2013
From: AVAYA, INC.
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 029608/0256 →
SECURITY AGREEMENT Recorded Feb 22, 2011
From: AVAYA INC., A DELAWARE CORPORATION
To: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE
Reel/Frame 025863/0535 →
REASSIGNMENT Recorded Jun 26, 2008
From: AVAYA TECHNOLOGY LLC
To: AVAYA INC
Reel/Frame 021156/0734 →
SECURITY AGREEMENT Recorded Nov 28, 2007
From: AVAYA, INC.; AVAYA TECHNOLOGY LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
To: CITICORP USA, INC., AS ADMINISTRATIVE AGENT
Reel/Frame 020166/0705 →
SECURITY AGREEMENT Recorded Nov 27, 2007
From: AVAYA, INC.; AVAYA TECHNOLOGY LLC; OCTEL COMMUNICATIONS LLC; VPNET TECHNOLOGIES, INC.
To: CITIBANK, N.A., AS ADMINISTRATIVE AGENT
Reel/Frame 020156/0149 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded May 22, 2007
From: STEINER, ROBERT C.
To: AVAYA TECHNOLOGY LLC
Reel/Frame 019397/0600 →