IP Library › Granted Patent US 10,298,756
Granted Patent Utility
US 10,298,756 · Confirmation No. 7191

SYSTEM AND METHOD FOR PREDICTING CONTACT CENTER BEHAVIOR

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2020-05-19 COCOUT Certificate of Correction - Post Issue Communication 1 View
2020-03-30 COCIN Request for Certificate of Correction 3 View
2020-03-30 N417 Electronic Filing System Acknowledgment Receipt 2 View
2019-05-01 ISSUE.NTF Issue Notification 1 View
2019-03-28 IFEE Issue Fee Payment (PTO-85B) 1 View
2019-03-28 WFEE Fee Worksheet (SB06) 2 View
2019-03-28 N417 Electronic Filing System Acknowledgment Receipt 2 View
2019-03-04 N271 Response to Amendment under Rule 312 2 View
2019-03-04 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2019-02-12 A.NA Amendment after Notice of Allowance (Rule 312) 1 View
2019-02-12 N417 Electronic Filing System Acknowledgment Receipt 2 View
2019-02-12 REM Applicant Arguments/Remarks Made in an Amendment 1 View
2019-02-12 CLM Claims 12 View
2019-01-29 NOA Notice of Allowance and Fees Due (PTOL-85) 16 View
2019-01-29 INTV.SUM.EX Examiner initiated interview summary (PTOL-413B) 1 View
2019-01-29 FWCLM Index of Claims 2 View
2019-01-29 IIFW Issue Information including classification, examiner, name, claim, renumbering, etc. 3 View
2019-01-29 SRFW Search information including classification, databases and other search related notes 2 View
2019-01-29 BIB Bibliographic Data Sheet 1 View
2019-01-29 1449 List of References cited by applicant and considered by examiner 4 View
2019-01-29 SRNT Examiner's search strategy and results 5 View
2019-01-04 CTAV Advisory Action (PTOL-303) 2 View
2019-01-04 A.NE.AFCP.D After Final Consideration Program Decision 2 View
2019-01-04 ANE.I Amendment After Final or under 37CFR 1.312, initialed by the examiner. 1 View
2018-12-20 IDS Information Disclosure Statement (IDS) Form (SB08) 4 View
2018-12-20 WFEE Fee Worksheet (SB06) 2 View
2018-12-20 N417 Electronic Filing System Acknowledgment Receipt 2 View
2018-11-28 WFEE Fee Worksheet (SB06) 1 View
2018-11-28 A.NE.AFCP After Final Consideration Program Request 2 View
2018-11-28 A.NE Response After Final Action 1 View
2018-11-28 CLM Claims 12 View
2018-11-28 REM Applicant Arguments/Remarks Made in an Amendment 6 View
2018-11-28 N417 Electronic Filing System Acknowledgment Receipt 2 View
2018-11-28 TRAN.LET Transmittal Letter 2 View
2018-09-28 CTFR Final Rejection 29 View
2018-09-28 892 List of references cited by examiner 1 View
2018-09-28 SRFW Search information including classification, databases and other search related notes 2 View
2018-09-28 1449 List of References cited by applicant and considered by examiner 4 View
2018-09-28 FWCLM Index of Claims 2 View
2018-09-28 SRNT Examiner's search strategy and results 4 View
2018-09-28 1449 List of References cited by applicant and considered by examiner 4 View
2018-04-25 IDS Information Disclosure Statement (IDS) Form (SB08) 4 View
2018-04-25 FOR Foreign Reference 17 View
2018-04-25 N417 Electronic Filing System Acknowledgment Receipt 2 View
2018-04-11 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2018-04-11 CLM Claims 12 View
2018-04-11 REM Applicant Arguments/Remarks Made in an Amendment 5 View
2018-04-11 N417 Electronic Filing System Acknowledgment Receipt 2 View
2018-04-11 TRAN.LET Transmittal Letter 2 View
2018-04-11 WFEE Fee Worksheet (SB06) 1 View
2018-03-20 IDS Information Disclosure Statement (IDS) Form (SB08) 4 View
2018-03-20 FOR Foreign Reference 28 View
2018-03-20 REF.OTHER Other reference-Patent/Application/Search Documents 13 View
2018-03-20 WFEE Fee Worksheet (SB06) 2 View
2018-03-20 N417 Electronic Filing System Acknowledgment Receipt 3 View
2018-01-11 CTNF Non-Final Rejection 22 View
2018-01-11 892 List of references cited by examiner 1 View
2018-01-11 SRNT Examiner's search strategy and results 4 View
2018-01-11 FWCLM Index of Claims 2 View
2018-01-11 SRFW Search information including classification, databases and other search related notes 2 View
2017-12-21 RCEX Request for Continued Examination (RCE) 3 View
2017-12-21 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2017-12-21 CLM Claims 11 View
2017-12-21 REM Applicant Arguments/Remarks Made in an Amendment 5 View
2017-12-21 WFEE Fee Worksheet (SB06) 2 View
2017-12-21 N417 Electronic Filing System Acknowledgment Receipt 3 View
2017-12-21 WFEE Fee Worksheet (SB06) 1 View
2017-10-05 APP.FILE.REC Filing Receipt 3 View
2017-10-05 R48.REQ.G Acceptance of Request under Rule 48 to correct inventorship or name 1 View
2017-09-29 R48.REQ Request under Rule 48 correcting inventorship 2 View
2017-09-29 ADS Application Data Sheet 7 View
2017-09-29 N417 Electronic Filing System Acknowledgment Receipt 2 View
2017-09-29 WFEE Fee Worksheet (SB06) 1 View
2017-09-22 CTFR Final Rejection 20 View
2017-09-22 FWCLM Index of Claims 2 View
2017-09-22 SRFW Search information including classification, databases and other search related notes 2 View
2017-09-22 SRNT Examiner's search strategy and results 4 View
2017-06-21 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2017-06-21 WFEE Fee Worksheet (SB06) 2 View
2017-06-21 N417 Electronic Filing System Acknowledgment Receipt 3 View
2017-06-21 REM Applicant Arguments/Remarks Made in an Amendment 7 View
2017-06-21 CLM Claims 11 View
2017-06-21 WFEE Fee Worksheet (SB06) 1 View
2017-02-21 CTNF Non-Final Rejection 19 View
2017-02-21 892 List of references cited by examiner 1 View
2017-02-21 FWCLM Index of Claims 2 View
2017-02-21 SRNT Examiner's search strategy and results 4 View
2017-02-21 SRFW Search information including classification, databases and other search related notes 1 View
2017-01-11 INTV.SUM.APP Applicant Initiated Interview Summary (PTOL-413) 3 View
2017-01-09 RCEX Request for Continued Examination (RCE) 1 View
2017-01-09 WFEE Fee Worksheet (SB06) 2 View
2017-01-09 N417 Electronic Filing System Acknowledgment Receipt 3 View
2017-01-09 AMSB Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE) 1 View
2017-01-09 CLM Claims 11 View
2017-01-09 REM Applicant Arguments/Remarks Made in an Amendment 5 View
2017-01-09 WFEE Fee Worksheet (SB06) 1 View
2016-09-08 CTFR Final Rejection 22 View
2016-09-08 INTV.SUM.EX Examiner initiated interview summary (PTOL-413B) 1 View
2016-09-08 SRFW Search information including classification, databases and other search related notes 1 View
2016-09-08 SRNT Examiner's search strategy and results 4 View
2016-09-08 FWCLM Index of Claims 2 View
2016-04-12 A... Amendment/Request for Reconsideration-After Non-Final Rejection 1 View
2016-04-12 SPEC Specification 1 View
2016-04-12 CLM Claims 9 View
2016-04-12 REM Applicant Arguments/Remarks Made in an Amendment 4 View
2016-04-12 WFEE Fee Worksheet (SB06) 2 View
2016-04-12 N417 Electronic Filing System Acknowledgment Receipt 3 View
2016-04-12 AF/D.OTHER Affidavit-not covered under specific rule 2 View
2016-04-12 WFEE Fee Worksheet (SB06) 1 View
2015-12-14 CTNF Non-Final Rejection 24 View
2015-12-14 892 List of references cited by examiner 1 View
2015-12-14 BIB Bibliographic Data Sheet 1 View
2015-12-14 1449 List of References cited by applicant and considered by examiner 5 View
2015-12-14 1449 List of References cited by applicant and considered by examiner 4 View
2015-12-14 SRFW Search information including classification, databases and other search related notes 1 View
2015-12-14 FWCLM Index of Claims 2 View
2015-12-14 SRNT Examiner's search strategy and results 3 View
2015-10-01 NTC.PUB Notice of Publication 1 View
2014-10-07 A.PE Preliminary Amendment 1 View
2014-10-07 SPEC Specification 1 View
2014-10-07 CLM Claims 9 View
2014-10-07 REM Applicant Arguments/Remarks Made in an Amendment 1 View
2014-10-07 N417 Electronic Filing System Acknowledgment Receipt 2 View
2014-10-07 WFEE Fee Worksheet (SB06) 1 View
2014-09-17 IDS Information Disclosure Statement (IDS) Form (SB08) 5 View
2014-09-17 REF.OTHER Other reference-Patent/Application/Search Documents 13 View
2014-09-17 N417 Electronic Filing System Acknowledgment Receipt 2 View
2014-04-16 WFEE Fee Worksheet (SB06) 1 View
2014-04-16 APP.FILE.REC Filing Receipt 3 View
2014-03-25 IDS Information Disclosure Statement (IDS) Form (SB08) 4 View
2014-03-25 PA.. Power of Attorney 1 View
2014-03-25 TRNA Transmittal of New Application 1 View
2014-03-25 WFEE Fee Worksheet (SB06) 2 View
2014-03-25 N417 Electronic Filing System Acknowledgment Receipt 4 View
2014-03-25 SPEC Specification 12 View
2014-03-25 CLM Claims 8 View
2014-03-25 ABST Abstract 1 View
2014-03-25 DRW.NONBW Drawings-other than black and white line drawings 5 View
2014-03-25 R3.73 Assignee showing of ownership per 37 CFR 3.73 2 View
2014-03-25 ADS Application Data Sheet 7 View
2014-03-25 R3.73 Assignee showing of ownership per 37 CFR 3.73 3 View
2014-03-25 OATH Oath or Declaration filed 2 View
2014-03-25 LET. Miscellaneous Incoming Letter 1 View
2014-03-25 SCORE Placeholder sheet indicating presence of supplemental content in Supplemental Complex Repository for Examiners(SCORE) 1 View
0001-01-03 DRW.SUPP Drawings-black and white line and/or other drawings — View
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Quick Facts
Patent No.
US 10,298,756
App. No.
14/224,409
Filed
2014-03-25
Granted
2019-05-21
Pub. No.
US20150281448A1
Art Unit
2652
PTA
-126 days