Inbound calls to intelligent controlled-environment facility resident media and/or communications devices
An inbound call connection request may be received from a non-resident, directed to a controlled-environment facility resident and/or the resident's device. A determination may be made that a calling account of the resident does not have sufficient funds to pay for the inbound call, whereupon a message may be provided to the non-resident offering billing options, including at least a wireless carrier billing option, to complete the call connection. The call may be connected with the resident device in response to a determination a calling account of the inmate has sufficient funds to pay for the call or acceptance of one of the payment methods by the non-resident, along with authentication that the non-resident is associated with an address identifier (AID) of the resident device, and verification that the resident operating the device is associated with the AID of the device.
1. An inbound call system for handling inbound calls to inmate media and/or communications devices, the system comprising:
an inbound inmate call server configured to:
receive an inbound call connection request, from a non-inmate, directed to an inmate and/or the inmate's media and/or communications device;
offer one or more billing options, including at least a wireless carrier billing option, to the non-inmate for completing the call connection;
an authenticating server configured to:
confirm that the non-inmate is associated with an address identifier of the inmate media and/or communications device the non-inmate is calling;
receive, via the inmate media and/or communications device, data for verifying authentication of an inmate operating the inmate media and/or communications device; and
verify authentication of the inmate operating the inmate media and/or communications device using the data and that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.
2. The system of claim 1 , wherein the inbound inmate call server is further configured to proceed with processing of the call connection upon the indication of acceptance of one of the one or more billing options by the non-inmate.
3. The system of claim 2 , wherein the inbound inmate call server is further configured to accept the non-inmate's indication of acceptance of one of the one or more billing options via dual tone multi-frequency signaling, interactive voice response or visual prompting on a non-inmate device.
4. The system of claim 1 , wherein the inbound inmate call server is further configured to:
offer the one or more billing options to the non-inmate for completing the call connection by text messaging the one or more billing options to the non-inmate, the text message indicating that the call connection may be completed if the non-inmate party indicates acceptance of the text message; and
proceed with processing of the call connection upon the indication of acceptance of the text message by the non-inmate.
5. The system of claim 1 , wherein the inbound inmate call server is further configured to:
determine, prior to offering the non-inmate at least one of the billing options, that a maximum number of attempts to use the at least one billing option has not been exceeded.
6. The system of claim 1 , wherein the inbound inmate call server is further configured to: determine whether a calling account of the inmate and/or non-inmate is available and has sufficient funds to pay for the inbound call, prior to offering the one or more billing options to the non-inmate for completing the call connection.
7. The system of claim 1 , wherein the inbound inmate call server is further configured to:
identify a communications carrier for the non-inmate; and
determine whether the wireless carrier billing option is available to the non-inmate, based, at least in part, upon the identified carrier.
8. The system of claim 1 , wherein the data for verifying authentication of an inmate comprises biometric data and the inmate media and/or communications device is configured to capture the biometric data.
9. The system of claim 1 , wherein the data for verifying authentication of an inmate comprises biometric data and the inmate media and/or communications device is configured to capture the biometric data.
10. The system of claim 1 , wherein the data for verifying authentication of an inmate comprises radio frequency identification and the inmate media and/or communications device is configured to capture radio frequency identification data associated with the inmate.
11. The system of claim 1 , wherein the data for verifying authentication of an inmate comprises a personal identification number entered via the inmate media and/or communications device.
12. The system of claim 11 , wherein the authenticating server is further configured to verify the personal identification number is associated with an inmate to whom the inbound call is directed.
13. The system of claim 11 , wherein the personal identification number is entered via the inmate media and/or communications device by being spoken by the inmate operating the inmate media and/or communications device and the authenticating server is further configured to enter the personal identification number using speech recognition and verify authentication of the inmate operating the inmate media and/or communications device using voice recognition.
14. The system of claim 11 , wherein the personal identification number is entered via a touchscreen keypad displayed by the inmate media and/or communications device, the inmate media and/or communications device is configured to capture data related to at least one fingerprint during entry for receipt by the authenticating server, and the authenticating server is further configured to verify authentication of the inmate operating the inmate media and/or communications device using fingerprint recognition and the data related to at least one fingerprint.
15. The system of claim 11 , wherein the inmate media and/or communications device further comprises a camera and the inmate media and/or communications device is configured to capture image data of the inmate operating the inmate media and/or communications device during entry of the personnel identification number into the inmate media and/or communications device for receipt by the authenticating server, and the authenticating server is further configured to verify authentication of the inmate operating the inmate media and/or communications device using facial and/or ocular-based recognition and the image data.
16. A method for processing inbound calls to inmate media and/or communications devices, the method comprising:
receiving, by an inbound inmate call server, an inbound call connection request, from a non-inmate, directed to an inmate and/or the inmate's media and/or communications device;
offering, by an inbound inmate call server, one or more billing options, including at least a wireless carrier billing option, to the non-inmate for completing the call connection;
confirming, by an authenticating server that that the non-inmate is associated with an address identifier of an inmate media and/or communications device to which the call is directed;
receiving, via the inmate media and/or communications device, by the authenticating server, data for verifying authentication of an inmate operating the inmate media and/or communications device;
verifying, by the authenticating server, authentication of the inmate operating the inmate media and/or communications device using the data and that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device; and
connecting the non-inmate inbound call with the inmate media and/or communications device in response to:
acceptance of one of the one or more billing options by the non-inmate;
authenticating that the non-inmate is associated with the address identifier of the inmate media and/or communications device; and
verifying that the inmate operating the inmate media and/or communications device is associated with the address identifier of the inmate media and/or communications device.
17. The method of claim 16 , wherein acceptance of one of the one or more billing options by the non-inmate further comprises receiving an indication of acceptance of the one billing option via dual tone multi-frequency signaling, interactive voice response or visual prompting via a non-inmate device.
18. The method of claim 16 , wherein offering the one or more billing options to the non-inmate further comprises text messaging, by the inbound inmate call server, the one or more billing options to the non-inmate for completing the call connection, the text message indicating that the call may be completed if the non-inmate party indicates acceptance of the text message.
19. The method of claim 16 , further comprising determining, by the inbound inmate call server, prior to offering each of the one or more billing options to the non-inmate, that a maximum number of attempts to use of each of the one or more billing options has not been exceeded.
20. The method of claim 16 , further comprising:
determining, by the inbound inmate call server, whether a calling account of the inmate and/or non-inmate is available and has sufficient funds to pay for the inbound call; and
offering the one or more billing options to the non-inmate, by the inbound inmate call server, in response to determining that the calling account of the inmate does not have sufficient funds to pay for the inbound call; and
wherein connecting the non-inmate inbound call with the inmate media and/or communications device is in response to a determination a calling account of the inmate and/or non-inmate has sufficient funds to pay for the inbound call or acceptance of one of the one or more billing options by the non-inmate.
21. The method of claim 16 , further comprising:
identifying, by the inbound inmate call server, a communications carrier for the non-inmate; and
determining, by the inbound inmate call server, whether the wireless carrier billing option is available to the non-inmate, based, at least in part, upon the identified carrier.
22. The method of claim 16 , wherein the data for verifying authentication of an inmate comprises biometric data, and the method further comprises the inmate media and/or communications device capturing the biometric data.
23. The method of claim 16 , wherein the data for verifying authentication of an inmate comprises radio frequency identification and the inmate media and/or communications device is configured to capture radio frequency identification data associated with the inmate.
24. The method of claim 16 , wherein the data for verifying authentication of an inmate comprises a personal identification number, and the method further comprises accepting entry of the personal identification number by the inmate media and/or communications device for receipt by the authenticating server.
25. The method of claim 24 , wherein verifying, by the authenticating server that the personal identification number is associated with an inmate to whom the inbound call is directed.
26. The method of claim 25 , further comprising:
accepting entry of a spoken personal identification number;
entering the personal identification number using speech recognition; and
verifying authentication of the inmate operating the inmate media and/or communications device using voice recognition.
27. The method of claim 25 , further comprising:
accepting entry of the personal identification number via a touchscreen keypad displayed by the inmate media and/or communications device;
capturing data related to at least one fingerprint, by the inmate media and/or communications device, during entry for receipt by the authenticating server; and
verifying authentication of the inmate operating the inmate media and/or communications device using fingerprint recognition and the data related to at least one fingerprint.
28. The method of claim 25 , further comprising:
capturing, by a camera of the inmate media and/or communications device, image data of the inmate operating the inmate media and/or communications device during entry of the personnel identification number into the inmate media and/or communications device for receipt by the authenticating server; and
verifying authentication of the inmate operating the inmate media and/or communications device using facial and/or ocular-based recognition and the image data.
29. A non-transitory computer-readable storage medium having program instructions stored thereon that, upon execution by one or more controlled-environment facility communications systems, cause the one or more communications systems to:
receive an inbound call from a non-inmate, directed to an inmate and/or the inmate's media and/or communications device;
confirm that the inbound calling non-inmate is associated with an address identifier of the inmate media and/or communications device;
provide one or more billing options, including at least a wireless carrier billing option, to the non-inmate for completing the call connection, indicating that the call connection may be completed if the non-inmate indicates acceptance of one of the one or more billing options;
receive, via the inmate media and/or communications device, data associated with the inmate operating the inmate media and/or communications device;
verify authentication of the inmate operating the inmate media and/or communications device as an inmate to whom the inbound call is directed and as associated with an address identifier of the inmate media and/or communications device; and
connect the non-inmate inbound call with the inmate media and/or communications device in response to acceptance of one of the one or more billing options by the non-inmate, authentication of the non-inmate as associated with an address identifier of the inmate media and/or communications device and verification of the inmate operating the inmate media and/or communications device as associated with the address identifier of the inmate media and/or communications device.
30. The non-transitory computer-readable storage medium of claim 29 , wherein the program instructions, upon execution by one or more controlled-environment facility communications systems, further cause the one or more communications systems to:
determine whether a calling account of the inmate and/or non-inmate is available and has sufficient funds to pay for the inbound call;
provide the one or more billing options to the non-inmate for completing the call connection in response to determining that the calling account of the inmate does not have sufficient funds to pay for the inbound call or connect the non-inmate inbound call with the inmate media and/or communications device in response to a determination a calling account of the inmate and/or non-inmate has sufficient funds to pay for the inbound call.