Systems and methods for facilitating booking, bonding and release
Systems and methods for assisting individuals, such as to provide assistance with respect to detainees at an inmate facility, are provided. Embodiments facilitate booking, bonding, and release with respect to an inmate facility by providing assistance to a detainee communicating with service providers and friends and family. Assistance may include prequalifying a detainee for services, collecting information useful to the service provider, and providing collected information to the service provider. Assistance may include collecting information useful to the friend or family member and providing collected information to the friend or family member. Embodiments communicate with banking systems to allow a detainee or friends and family to employ various payment techniques in posting bail or in making payment to a service provider. Additional functionality, such as call accounting/logging, call recording, and message delivery, automated response, may be provided. Embodiments employ various profiles to facilitate providing assistance.
1. A detainee assistance system, comprising:
a processor;
a self-service kiosk including an interface for completing a level of self-service processing and a communication terminal to select and contact one or more service providers;
a communication portal; and
memory storing instructions that cause the processor to perform operations comprising:
accepting data input by service providers, via the internet, to create and store one or more service provider profiles in the memory;
accepting data input by law enforcement providers to create and store one or more detainee profiles in the memory;
accessing one or more outside databases, via the internet, to obtain one or more risk metrics associated with each detainee;
obtaining one or more risk metrics associated with each detainee from the detainee profile;
creating risk profiles associated with the detainee profiles based on the risk metrics associated with each detainee, the detainee risk metrics comprising a current reason for being detained, prior arrest history, credit history, money in hand, and personal information;
determining, from each detainee profile, a level of self-service processing for each detainee based upon the risk metrics, the level being either full or partial self-service bail processing;
in response to a determination that the level of self-service processing is partial self-service bail processing:
providing an initial real-time telephone communication between a service provider selected by the detainee;
identifying, from each detainee profile, a third party associated with the detainee;
accessing one or more outside databases, via the internet, to obtain one or more risk metrics associated with the third party;
obtaining one or more risk metrics associated with the third party from the detainee's profile; and
creating a risk profile associated with the third party based on the risk metrics associated with the third party, the third party risk metrics comprising credit history and personal information.
2. The system of claim 1 , wherein, when based upon the detainee's current reason for being detained, prior arrest history, credit history, or money on hand, the level of self-service processing for a detainee is full self-service bail processing, the self-service kiosk is further configured to provide the interface to complete release forms, pay a bail amount by credit card, cash, or check.
3. The system of claim 1 , wherein the communication portal is configured to automatically provide a real-time three-way telephone communication connection between a service provider selected by the detainee, the detainee, and a third party in response to a determination by the risk assessment module that the detainee is eligible for partial self-service bail processing.
4. The system of claim 1 , wherein, based upon a detainee's current reason for being detained being a serious offense and/or the detainee's prior arrest history preventing expedited release, a detainee is ineligible for self-service bail processing.
5. The system of claim 4 , wherein the self-service kiosk provides access to the self-service kiosk or a communication terminal to select and and/or contact one or more of the service providers and/or a third party.
6. The system of claim 1 , wherein the self-service kiosk is a personal digital assistant.
7. A detainee assistance system, comprising:
a processor;
a self-service kiosk including an interface for completing a level of self-service processing and a communication terminal to select and contact one or more service providers;
a communication portal; and
memory storing instructions that cause the processor to perform operations comprising:
accepting data input by service providers, via the internet, to create and store one or more service provider profiles in the memory;
accepting data input by law enforcement providers to create and store one or more detainee profiles in the memory;
accessing one or more outside databases, via the internet, to obtain one or more risk metrics associated with each detainee;
obtaining one or more risk metrics associated with each detainee from the detainee profile;
creating risk profiles associated with the detainee profiles based on the risk metrics associated with each detainee, the detainee risk metrics comprising a current reason for being detained, prior arrest history, credit history, money in hand, and personal information;
determining, from each detainee profile, an eligibility of self-service processing for each detainee based upon the risk metrics, the eligibility being either eligible or not eligible for self-service bail processing;
in response to a determination that that a detainee is not eligible for self-service bail processing:
providing an initial real-time telephone communication between a service provider selected by the detainee;
identifying, from each detainee profile, a third party associated with the detainee;
accessing one or more outside databases, via the internet, to obtain one or more risk metrics associated with the third party;
obtaining one or more risk metrics associated with the third party from the detainee's profile;
creating a risk profile associated with the third party based on the risk metrics associated with the third party, the third party risk metrics comprising credit history and personal information; and
automatically providing a real-time three-way telephone communication connection between the service provider selected by the detainee, the detainee, and the third party based on the risk profile associated with the third party.
8. The system of claim 7 , further comprising instructions for causing the processor to perform the steps of:
when a detainee is eligible for self-service processing, determining, based on the detainee's current reason for being detained and prior arrest history, whether the detainee is eligible for full or partial self-service bail processing; and
in response to a determination that the level of self-service processing is partial self-service bail processing, providing a real-time three-way telephone communication between a service provider selected by the detainee, the detainee, and the third party.
9. The system of claim 8 , further comprising instructions for causing the processor to perform the steps of:
providing the real-time three-way telephone communication between the service provider selected by the detainee, the detainee with partial self-service bail processing, and the third party based on the risk profile associated with the third party.
10. The system of claim 7 , wherein the determination that the detainee is not eligible for self-service bail processing is based upon the detainee's current reason for being detained being a serious offense and/or that the detainee's prior arrest history preventing expedited release.
11. The system of claim 7 , wherein self-service kiosk and/or communications portal is a personal digital assistant.
12. A detainee assistance system, comprising:
a processor;
a self-service kiosk including an interface for completing a level of self-service processing and a communication terminal to select and contact one or more service providers;
a communication portal; and
memory storing instructions that cause the processor to perform operations comprising:
establishing parameters for an owner or operator of the detainee assistance system to provide bail services to detainees;
accepting data input by law enforcement providers to create and store one or more detainee profiles in the memory;
accessing one or more outside databases, via the internet, to obtain one or more risk metrics associated with each detainee;
obtaining one or more risk metrics associated with each detainee from the detainee profile;
creating risk profiles associated with the detainee profiles based on the risk metrics associated with each detainee, the detainee risk metrics comprising a current reason for being detained, prior arrest history, credit history, money in hand, and personal information;
determining, from each detainee profile, a level of self-service processing for each detainee based upon the risk metrics, the level being either full or partial self-service bail processing;
in response to a determination that the level of self-service processing is partial self-service bail processing:
providing an initial real-time telephone communication between a service provider selected by the detainee;
identifying, from each detainee profile, a third party associated with the detainee;
accessing one or more outside databases, via the internet, to obtain one or more risk metrics associated with the third party;
obtaining one or more risk metrics associated with the third party from the detainee's profile; and
creating a risk profile associated with the third party based on the risk metrics associated with the third party, the third party risk metrics comprising credit history and personal information.
13. The system of claim 12 , wherein the self-service kiosk is further configured to provide an interface to complete release forms and pay a bail bond fee to the owner or operator of the detainee assistance system by credit card, cash, or check in response to acceptance of the offer by the detainee.
14. The system of claim 12 , wherein the communication portal is configured to automatically provide a real-time three-way telephone communication connection between a service provider selected by the detainee, the detainee, and a third party in response to a determination by the risk assessment module that the detainee is eligible for partial self-service bail processing.