Selective endpoint notification of an incoming communication
The technology disclosed herein enables selective endpoint notification of incoming communications directed to a set of endpoints. In a particular embodiment, a method provides, in a communication control system, receiving a first request to establish a communication session with at least one endpoint in first set of endpoints. The first set of endpoints comprises two or more endpoints and the request is directed to the first set of endpoints. The method further provides identifying a first subset of the first set of endpoints based on application of one or more override rules to the first request. The override rules define conditions wherein fewer than all of the first set of endpoints should be notified of the first request. The method also provides notifying the first subset about the first request.
1. A method for selectively notifying endpoints about a communication session request, the method comprising:
in a service control system, receiving a first request to establish a communication session with at least one endpoint in first set of endpoints, wherein the first set of endpoints comprises two or more endpoints, and wherein the first request is directed to the first set of endpoints;
determining whether the first request satisfies one or more override rules of a plurality of override rules, wherein satisfaction of at least one of the plurality of override rules overrides the service control system from notifying all of the first set of endpoints about the first request and instructs the service control system to notify fewer than all of the first set of endpoints instead;
after determining that the first request satisfies the one or more override rules, identifying a first subset of the first set of endpoints based on the one or more override rules, wherein the first subset includes fewer than all of the first set of endpoints; and
notifying the first subset about the first request instead of notifying all of the first set of endpoints.
2. The method of claim 1 , further comprising:
establishing the communication session with a first endpoint in the first subset after notifying the first subset.
3. The method of claim 1 , wherein notifying the first subset comprises:
transferring a communication session invite to each endpoint in the first subset.
4. The method of claim 3 , wherein, in response to receiving the communication session invite, a first endpoint in the first subset notifies a first user of the first endpoint about the communication session invite.
5. The method of claim 1 , further comprising:
receiving at least a portion of the plurality of override rules from a first user.
6. The method of claim 5 , wherein the first user is a user of a first endpoint in the first set of endpoints.
7. The method of claim 6 , wherein the first endpoint provides the first user with one or more predefined rule options, and wherein the first user selects at least one of the predefined rule options.
8. The method of claim 1 , wherein a first rule of the one or more override rules indicates that requests from a source endpoint of the first request should be directed to a first endpoint in the first set of endpoints, and wherein identifying the first subset comprises:
including the first endpoint in the first subset.
9. The method of claim 8 , wherein the source endpoint is identified in the one or more override rules based on a telephone number associated with the source endpoint.
10. The method of claim 1 , wherein notifying the first subset comprises:
transferring a communication session invite to a first endpoint in the first subset; and
notifying endpoints in the first subset, other than the first endpoint, that the communication session invite is being transferred to the first endpoint.
11. An apparatus for selectively notifying endpoints about a communication session request, the apparatus comprising:
one or more computer readable storage media;
a processing system operatively coupled with the one or more computer readable storage media; and
program instructions stored on the one or more computer readable storage media that, when read and executed by the processing system, direct the processing system to:
receive a first request to establish a communication session with at least one endpoint in first set of endpoints, wherein the first set of endpoints comprises two or more endpoints, and wherein the request is directed to the first set of endpoints;
determine whether the first request satisfies one or more override rules of a plurality of override rules, wherein satisfaction of at least one of the plurality of override rules overrides the apparatus from notifying all of the first set of endpoints about the first request and instructs the apparatus to notify fewer than all of the first set of endpoints instead;
after determining that the first request satisfies the one or more override rules, identify a first subset of the first set of endpoints based on the one or more override rules, wherein the first subset includes fewer than all of the first set of endpoints; and
notify the first subset about the first request instead of notifying all of the first set of endpoints.
12. The apparatus of claim 11 , wherein the program instructions further direct the processing system to:
establish the communication session with a first endpoint in the first subset after notifying the first subset.
13. The apparatus of claim 11 , wherein to notify the first subset, the program instructions direct the processing system to:
transfer a communication session invite to each endpoint in the first subset.
14. The apparatus of claim 13 , wherein, in response to receiving the communication session invite, a first endpoint in the first subset notifies a first user of the first endpoint about the communication session invite.
15. The apparatus of claim 11 , wherein the program instructions further direct the processing system to:
receive at least a portion of the plurality of override rules from a first user.
16. The apparatus of claim 15 , wherein the first user is a user of a first endpoint in the first set of endpoints.
17. The apparatus of claim 16 , wherein the first endpoint provides the first user with one or more predefined rule options, and wherein the first user selects at least one of the predefined rule options.
18. The apparatus of claim 11 , wherein a first rule of the one or more override rules indicates that requests from a source endpoint of the first request should be directed to a first endpoint in the first set of endpoints, and wherein to identify the first subset, the program instructions direct the processing system to:
include the first endpoint in the first subset.
19. The apparatus of claim 18 , wherein the source endpoint is identified in the one or more override rules based on a telephone number associated with the source endpoint.
20. An apparatus for selectively notifying endpoints about a communication session request, the apparatus comprising:
one or more computer readable storage media having program instructions stored thereon for selectively notifying endpoints about a communication session request, the program instructions, when read and executed by a processing system, direct the processing system to:
receive a first request to establish a communication session with at least one endpoint in first set of endpoints, wherein the first set of endpoints comprises two or more endpoints, and wherein the request is directed to the first set of endpoints;
determine whether the first request satisfies one or more override rules of a plurality of override rules, wherein satisfaction of at least one of the plurality of override rules overrides the apparatus from notifying all of the first set of endpoints about the first request and instructs the apparatus to notify fewer than all of the first set of endpoints instead;
after determining that the first request satisfies the one or more override rules, identify a first subset of the first set of endpoints based on the one or more override rules, wherein the first subset includes fewer than all of the first set of endpoints; and
notify the first subset about the first request instead of notifying all of the first set of endpoints.