IP Library Granted Patent US 11,936,808
Granted Patent Utility
US 11,936,808 · Confirmation No. 3413

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Inventor: Philip McCann
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2021-05-24 SPEC Specification 26 View
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Quick Facts
Patent No.
US 11,936,808
App. No.
17/328,559
Filed
2021-05-24
Granted
2024-03-19
Pub. No.
US20210329126A1
Art Unit
2643
PTA
0 days