Granted Patent
Utility
US 11,936,808
· Confirmation No. 3413
MESSAGE ROUTING IN A CONTACT CENTER
Inventor:
Philip McCann
Applicant:
Avaya Management L.P.
|
⬇ PDF
|
Code | Description | Pages | ||
|---|---|---|---|---|---|
| 2024-07-08 | C.AD |
Change of Address | 2 | View | |
| 2024-07-08 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-03-19 | EGRANT.PDF |
Digitally signed official patent eGrant document | — | View | |
| 2024-03-19 | EGRANT.NTF |
eGrant day-of Notification | 2 | View | |
| 2024-02-28 | ISSUE.NTF |
Issue Notification | 2 | View | |
| 2024-02-13 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2024-02-13 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-02-13 | MFEE.C.AD |
Maintenance Fee Address Change | 2 | View | |
| 2024-02-13 | IFEE |
Issue Fee Payment (PTO-85B) | 1 | View | |
| 2024-02-02 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-02-02 | N427 |
Post Allowance Communication - Incoming | 2 | View | |
| 2023-11-15 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 7 | View | |
| 2023-11-15 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2023-11-15 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 3 | View | |
| 2023-11-15 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2023-11-15 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2023-11-15 | SRNT |
Examiner's search strategy and results | 9 | View | |
| 2023-11-15 | ANE.I |
Amendment After Final or under 37CFR 1.312, initialed by the examiner. | 1 | View | |
| 2023-11-01 | A.NE |
Response After Final Action | — | View | |
| 2023-11-01 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2023-11-01 | A.NE |
Response After Final Action | 1 | View | |
| 2023-11-01 | CLM |
Claims | 7 | View | |
| 2023-11-01 | REM |
Applicant Arguments/Remarks Made in an Amendment | 2 | View | |
| 2023-11-01 | DISQ.E.FILE |
Terminal Disclaimer-Electronic-Approved | 1 | View | |
| 2023-11-01 | DIST.E.FILE |
Terminal Disclaimer-Filed (Electronic) | 3 | View | |
| 2023-11-01 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2023-11-01 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2023-11-01 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2023-08-24 | CTFR |
Final Rejection | 22 | View | |
| 2023-08-24 | 892 |
List of references cited by examiner | 1 | View | |
| 2023-08-24 | FWCLM |
Index of Claims | 2 | View | |
| 2023-08-24 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2023-08-24 | SRNT |
Examiner's search strategy and results | 3 | View | |
| 2023-08-24 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2023-05-16 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2023-05-16 | CLM |
Claims | 6 | View | |
| 2023-05-16 | REM |
Applicant Arguments/Remarks Made in an Amendment | 5 | View | |
| 2023-05-16 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2023-03-03 | OA.POSTCARD |
A courtesy postcard sent by USPTO to users who opt-in for e-Office Action | 1 | View | |
| 2023-02-16 | CTNF |
Non-Final Rejection | 14 | View | |
| 2023-02-16 | 892 |
List of references cited by examiner | 1 | View | |
| 2023-02-16 | FWCLM |
Index of Claims | 1 | View | |
| 2023-02-16 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2023-02-16 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2023-02-16 | 1449 |
List of References cited by applicant and considered by examiner | 3 | View | |
| 2023-02-16 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2023-02-16 | SRNT |
Examiner's search strategy and results | 11 | View | |
| 2023-01-30 | ELC. |
Response to Election / Restriction Filed | 2 | View | |
| 2023-01-30 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2022-11-29 | CTRS |
Requirement for Restriction/Election | 5 | View | |
| 2022-11-29 | FWCLM |
Index of Claims | 1 | View | |
| 2021-12-28 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2021-12-28 | A.PE |
Preliminary Amendment | 1 | View | |
| 2021-12-28 | CLM |
Claims | 6 | View | |
| 2021-12-28 | REM |
Applicant Arguments/Remarks Made in an Amendment | 1 | View | |
| 2021-12-28 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2021-12-28 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2021-10-21 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2021-08-18 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 3 | View | |
| 2021-08-18 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2021-08-18 | TRAN.LET |
Transmittal Letter | 3 | View | |
| 2021-06-01 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2021-06-01 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2021-05-27 | PA.. |
Power of Attorney | 1 | View | |
| 2021-05-27 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2021-05-27 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 3 | View | |
| 2021-05-24 | SPEC |
Specification | 26 | View | |
| 2021-05-24 | CLM |
Claims | 4 | View | |
| 2021-05-24 | ABST |
Abstract | 1 | View | |
| 2021-05-24 | DRW |
Drawings-only black and white line drawings | 6 | View | |
| 2021-05-24 | ADS |
Application Data Sheet | 8 | View | |
| 2021-05-24 | OATH |
Oath or Declaration filed | 1 | View | |
| 2021-05-24 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2021-05-24 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View |
Inventors
Philip McCann
Galway, IRELAND
Attorneys & Agents of Record
Classification
USPC
455/414.1
G06F40/30
H04M3/42382
G06N20/20
G06N20/00
H04M3/4365
H04M3/5191
H04M3/5233
Prosecution
- Examiner
- FIGUEROA, MARISOL
- Art Unit
- 2643
- Customer No.
- 48500
- Docket No.
- 4366-1161-CON
- Confirmation No.
- 3413
Publication
- Pub. No.
- US20210329126A1
- Pub. Date
- 2021-10-21
Patent Term Adjustment
0days
INTELLECTUAL PROPERTY SECURITY AGREEMENT – SUPPLEMENT NO. 5
Recorded 2024-06-03
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386)
Recorded 2023-05-18
INTELLECTUAL PROPERTY SECURITY AGREEMENT
Recorded 2023-05-04
INTELLECTUAL PROPERTY SECURITY AGREEMENT
Recorded 2023-05-03
RELEASE OF SECURITY INTEREST IN PATENTS AT REEL 57700/FRAME 0935
Recorded 2023-04-26
INTELLECTUAL PROPERTY SECURITY AGREEMENT
Recorded 2022-08-05
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this application's details
Quick Facts
- Patent No.
- US 11,936,808
- App. No.
- 17/328,559
- Filed
- 2021-05-24
- Granted
- 2024-03-19
- Pub. No.
- US20210329126A1
- Examiner
- FIGUEROA, MARISOL
- Art Unit
- 2643
- PTA
- 0 days
External Links