Granted Patent
Utility
US 12,425,515
· Confirmation No. 3408
MESSAGE ROUTING IN A CONTACT CENTER
Inventor:
Philip McCann
Applicant:
Avaya Management L.P.
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⬇ PDF
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Code | Description | Pages | ||
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| 2025-09-23 | EGRANT.PDF |
Digitally signed official patent eGrant document | — | View | |
| 2025-09-23 | EGRANT.NTF |
eGrant day-of Notification | 2 | View | |
| 2025-09-10 | ISSUE.NTF |
Issue Notification | 2 | View | |
| 2025-08-27 | IFEE |
Issue Fee Payment (PTO-85B) | — | View | |
| 2025-08-27 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2025-08-27 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2025-08-27 | IFEE |
Issue Fee Payment (PTO-85B) | 1 | View | |
| 2025-08-27 | C.AD |
Change of Address | 1 | View | |
| 2025-05-29 | NOA |
Notice of Allowance and Fees Due (PTOL-85) | 9 | View | |
| 2025-05-29 | 892 |
List of references cited by examiner | 1 | View | |
| 2025-05-29 | IIFW |
Issue Information including classification, examiner, name, claim, renumbering, etc. | 3 | View | |
| 2025-05-29 | SRFW |
Search information including classification, databases and other search related notes | 2 | View | |
| 2025-05-29 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2025-05-29 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2025-05-29 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2025-05-29 | SRNT |
Examiner's search strategy and results | 18 | View | |
| 2025-05-29 | ANE.I |
Amendment After Final or under 37CFR 1.312, initialed by the examiner. | 1 | View | |
| 2025-04-25 | A.NE |
Response After Final Action | — | View | |
| 2025-04-25 | A.NE |
Response After Final Action | 1 | View | |
| 2025-04-25 | CLM |
Claims | 4 | View | |
| 2025-04-25 | REM |
Applicant Arguments/Remarks Made in an Amendment | 4 | View | |
| 2025-04-25 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2025-04-25 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2025-02-26 | CTFR |
Final Rejection | 6 | View | |
| 2025-02-26 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2025-02-26 | FWCLM |
Index of Claims | 1 | View | |
| 2025-02-26 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2025-02-26 | SRNT |
Examiner's search strategy and results | 7 | View | |
| 2024-12-06 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | — | View | |
| 2024-12-06 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-12-06 | A... |
Amendment/Request for Reconsideration-After Non-Final Rejection | 1 | View | |
| 2024-12-06 | CLM |
Claims | 4 | View | |
| 2024-12-06 | REM |
Applicant Arguments/Remarks Made in an Amendment | 4 | View | |
| 2024-12-06 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2024-09-06 | CTNF |
Non-Final Rejection | 15 | View | |
| 2024-09-06 | 892 |
List of references cited by examiner | 1 | View | |
| 2024-09-06 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2024-09-06 | FWCLM |
Index of Claims | 1 | View | |
| 2024-09-06 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2024-09-06 | 1449 |
List of References cited by applicant and considered by examiner | 3 | View | |
| 2024-09-06 | SRNT |
Examiner's search strategy and results | 1 | View | |
| 2024-09-06 | SRNT |
Examiner's search strategy and results | 26 | View | |
| 2024-06-07 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2024-05-22 | TRAN.LET |
Transmittal Letter | — | View | |
| 2024-05-22 | TRAN.LET |
Transmittal Letter | 3 | View | |
| 2024-05-22 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 3 | View | |
| 2024-05-22 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-04-27 | M327 |
Miscellaneous Communication to Applicant - No Action Count | 1 | View | |
| 2024-04-27 | M327 |
Miscellaneous Communication to Applicant - No Action Count | 1 | View | |
| 2024-03-01 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2024-03-01 | APP.FILE.REC |
Filing Receipt | 3 | View | |
| 2024-03-01 | WELCOME.LET |
Welcome Letter from USPTO Director and Deputy Director | 1 | View | |
| 2024-02-13 | APP.TEXT |
Application body structured text document | — | View | |
| 2024-02-13 | PA.. |
Power of Attorney | 1 | View | |
| 2024-02-13 | OATH |
Oath or Declaration filed | 1 | View | |
| 2024-02-13 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-02-13 | DRW |
Drawings-only black and white line drawings | 6 | View | |
| 2024-02-13 | SPEC |
Specification | 26 | View | |
| 2024-02-13 | CLM |
Claims | 4 | View | |
| 2024-02-13 | ABST |
Abstract | 1 | View | |
| 2024-02-13 | ADS |
Application Data Sheet | 8 | View | |
| 2024-02-13 | N417.PYMT |
Electronic Fee Payment | 2 | View |
Inventors
Philip McCann
Galway, IRELAND
Attorneys & Agents of Record
Classification
USPC
455/414.1
G06F40/30
H04M3/42382
G06N20/20
G06N20/00
H04M3/4365
H04M3/5191
H04M3/5233
Prosecution
- Examiner
- FIGUEROA, MARISOL
- Art Unit
- 2643
- Customer No.
- 48500
- Docket No.
- 4366-1161-CON-DIV
- Confirmation No.
- 3408
Publication
- Pub. No.
- US20240187518A1
- Pub. Date
- 2024-06-06
Patent Term Adjustment
0days
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Quick Facts
- Patent No.
- US 12,425,515
- App. No.
- 18/440,556
- Filed
- 2024-02-13
- Granted
- 2025-09-23
- Pub. No.
- US20240187518A1
- Examiner
- FIGUEROA, MARISOL
- Art Unit
- 2643
- PTA
- 0 days
External Links