IP Library Granted Patent US 11,740,986
Granted Patent B2
US 11,740,986 · App. 17/401,825 · Granted Aug 29, 2023

System and method for automated desktop analytics triggers

Inventors: Senan Burgess (Alpharetta, GA); Chris Schnurr (Alpharetta, GA)
Assignee: Verint Americas Inc.
G06F11/30G06F9/48G06F11/301G06F11/3003G06F11/3006G06F11/3065G06F11/3068G06F11/3072G06F11/34G06F11/3447G06F11/3452G06N5/00G06N20/00G06Q10/06G06F2201/86
View Patent ↗
Loading inventors, assignments & file history…
Monitor This Case
Get email alerts when status or documents change.
Order Certified Copies
Most orders are placed with the USPTO same day — all within 24 business hours.
Order via The Patent Place →
Pre-filled with this patent's details
Quick Facts
Patent No.
US 11,740,986
App. No.
17/401,825
Granted
Aug 29, 2023
Kind
B2
Abstract

The present invention is a method and system for automatedly producing at least one desktop analytics trigger. Upon receiving at least one type of data input, the system analyzes the data input and produces at least one desktop analytics trigger based on the results of the analysis of the data input. The data input can include data on the programs, applications, or information a user utilizes during a task, to allow use of desktop process analytics. This process may be used to either generate a new desktop analytics trigger or update an existing desktop analytics trigger.

Claims (33)

1. A method for automatedly producing at least one desktop analytics trigger, comprising:

receiving at least one type of data input, wherein the at least one data input is from a base data source and includes pattern data on the programs, applications, and information a user utilizes during a task, the order the programs, applications and information is utilized, and the time spent utilizing the programs, applications and information from the base data source;

analyzing the data input based on a set of analytics rules to determine at least one desktop analytics trigger from the data input, wherein the analytics rules include machine learning techniques;

producing at least one desktop analytics trigger based on the results of the analysis of the data input;

receiving feedback on the at least one desktop analytics trigger from at least one feedback data input, wherein the feedback includes a relevance of the pattern data to a process; and

modifying the at least one desktop analytics trigger based on the received feedback.

2. The method of claim 1 , wherein the analytics rules include data mining techniques to determine how processes are being performed.

3. The method of claim 1 , wherein the machine learning techniques identify patterns in the input data to determine how processes are being performed.

4. The method of claim 1 , further comprising transmitting at least one of the at least one desktop analytics trigger or at least one type of data input to at least one external system or at least one desktop.

5. The method of claim 1 , further comprising automatically modifying at least one desktop analytics trigger upon determination of a change to the data input from at least one base data source, at least one feedback data source, or at least one external system.

6. A system for automatedly producing at least one desktop analytics trigger, comprising:

a processor; and

a non-transitory computer readable medium programmed with computer readable code that upon execution by the processor causes the processor to execute a method for automatedly producing at least one desktop analytics trigger, comprising:

receiving at least one type of data input, wherein the at least one data input is from a base data source and includes pattern data on the programs, applications, and information a user utilizes during a task, the order the programs, applications and information is utilized, and the time spent utilizing the programs, applications and information from the base data source,

analyzing the data input based on a set of analytics rules to determine at least one desktop analytics trigger from the data input, wherein the analytics rules include machine learning techniques,

producing at least one desktop analytics trigger based on the results of the analysis of the data input,

receiving feedback on the at least one desktop analytics trigger from at least one feedback data input, wherein the feedback includes a relevance of the pattern data to a process, and

modifying the at least one desktop analytics trigger based on the received feedback.

7. The system of claim 6 , wherein the analytics rules include data mining techniques to determine how processes are being performed.

8. The system of claim 6 , wherein the machine learning techniques identify patterns in the input data to determine how processes are being performed.

9. The system of claim 6 , wherein the processor is further caused to transmit at least one of the at least one desktop analytics trigger or at least one type of data input to at least one external system or at least one desktop.

10. The system of claim 6 , wherein the processor is further caused to modify at least one desktop analytics trigger upon determination of a change to the data input from at least one base data source, at least one feedback data source, or at least one external system.

11. The system of claim 6 , wherein the processor is operatively coupled to at least one base data source, at least one desktop analytics trigger database, and at least one desktop.

12. The system of claim 11 , wherein the at least one desktop analytics trigger database comprises a plurality of desktop analytics triggers.

13. A non-transitory computer readable medium programmed with computer readable code that upon execution by a processor causes the processor to execute a method for automatedly producing at least one desktop analytics trigger, comprising:

receiving at least one type of data input, wherein the at least one data input is from a base data source and includes pattern data on the programs, applications, and information a user utilizes during a task, the order the programs, applications and information is utilized, and the time spent utilizing the programs, applications and information from the base data source,

analyzing the data input based on a set of analytics rules to determine at least one desktop analytics trigger from the data input, wherein the analytics rules include machine learning techniques,

producing at least one desktop analytics trigger based on the results of the analysis of the data input,

receiving feedback on the at least one desktop analytics trigger from at least one feedback data input, wherein the feedback includes a relevance of the pattern data to a process, and modifying the at least one desktop analytics trigger based on the received feedback.

14. The non-transitory computer medium of claim 13 , wherein the analytics rules include data mining techniques to determine how processes are being performed.

15. The non-transitory computer medium of claim 13 , wherein the analytics rules machine learning techniques identify patterns in the input data to determine how processes are being performed.

16. The non-transitory computer medium of claim 13 , wherein the executed method further comprises modifying at least one desktop analytics trigger upon determination of a change to the data input from at least one base data source, at least one feedback data source, or at least one external system.

17. The non-transitory computer medium of claim 13 , wherein the executed method further comprises transmitting at least one of the at least one desktop analytics trigger or at least one type of data input to at least one external system or at least one desktop.

Assignments (2)
SECURITY INTEREST Recorded Dec 23, 2025
From: VERINT AMERICAS INC.
To: ALTER DOMUS (US) LLC, AS COLLATERAL AGENT
Reel/Frame 074034/0292 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 9, 2021
From: BURGESS, SENAN; SCHNURR, CHRIS
To: VERINT AMERICAS INC.
Reel/Frame 057433/0893 →
Continuity (3)
Continuation 16686733 · Nov 18, 2019
Provisional Application 62768272 · Nov 16, 2018
Related Publication 20210374026A1 · Dec 2, 2021