IP Library Granted Patent US 11,349,985
Granted Patent B2
US 11,349,985 · App. 17/407,361 · Granted May 31, 2022

Feature regulation between endpoints of a multi-endpoint communication service

Inventors: Arun Dutt Patel (Pune, IN); Debakanta Jena (Pune, IN)
Assignee: Avaya Management L.P.
H04M3/42272H04M3/465H04M2201/40H04M2203/6054
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Quick Facts
Patent No.
US 11,349,985
App. No.
17/407,361
Granted
May 31, 2022
Kind
B2
Abstract

The technology disclosed herein enables regulation of features provided by respective endpoints registered for a user in a multi-endpoint service. In a particular embodiment, a method includes, in response to determining that a first endpoint is being operated by a first user, associating the first endpoint with a primary designation and associating the second endpoint with a secondary designation. The method further includes allowing the first endpoint to provide a first set of communication features in accordance with the primary designation and preventing the second endpoint from providing the first set of communication features in accordance with the secondary designation.

Claims (53)

1. A method for providing a multi-endpoint service to two or more endpoints registered to a first user, including a first endpoint and a second endpoint, the method comprising:

in the first endpoint, determining that the first user is operating the first endpoint;

in response to determining that the first user is operating the first endpoint, transferring a message from the first endpoint to a control system indicating that the first user is operating the first endpoint, wherein the control system associates the first endpoint with a primary designation and associates the second endpoint with a secondary designation in response to receiving the message; and

in the first endpoint, accessing a first communication feature, wherein the control system allows access to the first communication feature by the first endpoint due to the first endpoint being associated with the primary designation, and wherein the control system prevents access to the first communication feature by the second endpoint due to the second endpoint being associated with the secondary designation.

2. The method of claim 1 , wherein the two or more endpoints are all associated with the secondary designation prior to the control system receiving the message.

3. The method of claim 1 , wherein the second endpoint is associated with the primary designation prior to the control system receiving the message.

4. The method of claim 1 , wherein determining that the first user is operating the first endpoint comprises:

receiving user credentials from the first user.

5. The method of claim 1 , wherein determining that the first user is operating the first endpoint comprises:

receiving biometric information from the first user; and

authenticating the first user based on the biometric information.

6. The method of claim 1 , wherein determining that the first user is operating the first endpoint comprises:

receiving a voice command from the first user.

7. The method of claim 1 , comprising:

before transferring the message, receiving an alert notifying the first endpoint about an incoming communication, wherein the second endpoint also receives the alert.

8. The method of claim 1 , comprising:

in the first endpoint, prior to being associated with the primary designation, accessing a second communication feature different than the first communication feature.

9. The method of claim 1 , wherein the first communication feature includes one of a group comprising:

participation in an active communication session;

display of active communication session information;

display of communication logs; and

access to contact information.

10. The method of claim 1 , further comprising:

transferring a user instruction from the first endpoint to the control system, wherein the user instruction directs the control system to deregister endpoints with the secondary designation.

11. An apparatus for providing a multi-endpoint service to two or more endpoints registered to a first user, including a first endpoint and a second endpoint, the apparatus comprising:

one or more computer readable storage media;

a processing system operatively coupled with the one or more computer readable storage media; and

program instructions stored on the one or more computer readable storage media that, when read and executed by the processing system, direct the processing system to:

determine that the first user is operating the first endpoint;

in response to determining that the first user is operating the first endpoint, transfer a message from the first endpoint to a control system indicating that the first user is operating the first endpoint, wherein the control system associates the first endpoint with a primary designation and associates the second endpoint with a secondary designation in response to receiving the message; and

in the first endpoint, access a first communication feature, wherein the control system allows access to the first communication feature by the first endpoint due to the first endpoint being associated with the primary designation, and wherein the control system prevents access to the first communication feature by the second endpoint due to the second endpoint being associated with the secondary designation.

12. The apparatus of claim 11 , wherein the two or more endpoints are all associated with the secondary designation prior to the control system receiving the message.

13. The apparatus of claim 11 , wherein the second endpoint is associated with the primary designation prior to the control system receiving the message.

14. The apparatus of claim 11 , wherein determining that the first user is operating the first endpoint comprises:

receiving user credentials from the first user.

15. The apparatus of claim 11 , wherein determining that the first user is operating the first endpoint comprises:

receiving biometric information from the first user; and

authenticating the first user based on the biometric information.

16. The apparatus of claim 11 , wherein determining that the first user is operating the first endpoint comprises:

receiving a voice command from the first user.

17. The apparatus of claim 11 , wherein the program instructions direct the processing system to:

before transferring the message, receiving an alert notifying the first endpoint about an incoming communication, wherein the second endpoint also receives the alert.

18. The apparatus of claim 11 , wherein the program instructions direct the processing system to:

in the first endpoint, prior to being associated with the primary designation, accessing a second communication feature different than the first communication feature.

19. The apparatus of claim 11 , wherein the first communication feature includes one of a group comprising:

participation in an active communication session;

display of active communication session information;

display of communication logs; and

access to contact information.

20. One or more computer readable storage media having program instructions stored thereon for providing a multi-endpoint service to two or more endpoints registered to a first user, including a first endpoint and a second endpoint, the program instructions, when read and executed by a processing system, direct the processing system to:

determine that the first user is operating the first endpoint;

in response to determining that the first user is operating the first endpoint, transfer a message from the first endpoint to a control system indicating that the first user is operating the first endpoint, wherein the control system associates the first endpoint with a primary designation and associates the second endpoint with a secondary designation in response to receiving the message; and

in the first endpoint, access a first communication feature, wherein the control system allows access to the first communication feature by the first endpoint due to the first endpoint being associated with the primary designation, and wherein the control system prevents access to the first communication feature by the second endpoint due to the second endpoint being associated with the secondary designation.

Assignments (6)
(SECURITY INTEREST) GRANTOR'S NAME CHANGE Recorded Sep 21, 2023
From: AVAYA INC.
To: AVAYA LLC
Reel/Frame 065019/0231 →
RELEASE OF SECURITY INTEREST IN PATENTS (REEL/FRAME 61087/0386) Recorded May 18, 2023
From: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS NOTES COLLATERAL AGENT
To: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; AVAYA INTEGRATED CABINET SOLUTIONS LLC
Reel/Frame 063690/0359 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 4, 2023
From: AVAYA INC.; AVAYA MANAGEMENT L.P.; INTELLISIST, INC.
To: CITIBANK, N.A., AS COLLATERAL AGENT
Reel/Frame 063542/0662 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded May 3, 2023
From: AVAYA MANAGEMENT L.P.; AVAYA INC.; INTELLISIST, INC.; KNOAHSOFT INC.
To: WILMINGTON SAVINGS FUND SOCIETY, FSB [COLLATERAL AGENT]
Reel/Frame 063742/0001 →
INTELLECTUAL PROPERTY SECURITY AGREEMENT Recorded Aug 5, 2022
From: AVAYA INC.; INTELLISIST, INC.; AVAYA MANAGEMENT L.P.; AVAYA CABINET SOLUTIONS LLC
To: WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
Reel/Frame 061087/0386 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Aug 20, 2021
From: PATEL, ARUN DUTT; JENA, DEBAKANTA
To: AVAYA MANAGEMENT L.P.
Reel/Frame 057238/0296 →
Continuity (2)
Continuation 16848157 · Apr 14, 2020
Related Publication 20210385327A1 · Dec 9, 2021