Patent Assignment
Reel/Frame 026381/0985
Change of Name
Recorded: 2011-06-02
Pages: 4
Assignor
ELOYALTY CORPORATION
Executed: 2011-05-31
Assignee
MATTERSIGHT CORPORATION
150 FIELD DRIVE, SUITE 250, LAKE FOREST, ILLINOIS, 60045
Covered Properties
(14)
Method and System for Analyzing Separated Voice Data of a Telephonic Communication Between a Customer and a Contact Center by Applying a Psychological Behavioral Model Thereto
Method and System for Analyzing Separated Voice Data of a Telephonic Communication Between a Customer and a Contact Center by Applying a Psychological Behavioral Model Thereto
Method and Software for Training a Customer Service Representative by Analysis of a Telephonic Interaction Between a Customer and a Contact Center
Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent
Application:
11/731,462 →
Publication:
US 2008/0240404
Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
Method and System for Aggregating and Analyzing Data Relating to a Plurality of Interactions Between a Customer and a Contact Center and Generating Business Process Analytics
Method and System Determining the Complexity of a Telephonic Commuincation Received by a Contact Center
Method and System for Analyzing Separated Voice Data of a Telephonic Communication to Determine the Gender of the Communicant
Method and system for automatically monitoring contact center performance
Application:
12/079,827 →
Publication:
US 2008/0262904
Method and system for selecting and navigating to call examples for playback or analysis
Methods and Systems for Determining Segments of a Telephonic Communication Between a Customer and a Contact Center to Classify Each Segment of the Communication, Assess Negotiations, and Automate Setup Time Calculation
System and Methods for Determining Trends in Electronic Communications
Methods and Systems for Verifying Typed Objects or Segments of a Telephonic Communication Between a Customer and a Contact Center
Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact center
Application:
12/286,256 →
Publication:
US 2009/0103699
Related Assignments
(18)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Sep 23, 2005
From: DANSON, CHRISTOPHER; CONWAY, KELLY; CAPERS, KEENE HEDGES; BROWN, DOUGLAS
To: ELOYALTY CORPORATION
Reel/Frame 016840/0509 →
Assignment of Assignor's Interest
Sep 23, 2005
From: CONWAY, KELLY; CAPERS, KEENE HEDGES; DANSON, CHRISTOPHER; BROWN, DOUGLAS
To: ELOYALTY CORPORATION
Reel/Frame 016840/0418 →
Assignment of Assignor's Interest
Jun 15, 2006
From: CONWAY, KELLY; GUSTAFSON, DAVID; DANSON, CHRISTOPHER; CAPERS, KEENE HEDGES
To: ELOYALTY CORPORATION
Reel/Frame 017803/0085 →
Assignment of Assignor's Interest
Jul 18, 2007
From: CONWAY, KELLY; DANSON, CHRISTOPHER; BROWN, DOUGLAS
To: ELOYALTY CORPORATION
Reel/Frame 019569/0877 →
Assignment of Assignor's Interest
Jul 18, 2007
From: CONWAY, KELLY; GUSTAFSON, DAVID; BROWN, DOUGLAS; WARFORD, ROGER
To: ELOYALTY CORPORATION
Reel/Frame 019569/0580 →
Assignment of Assignor's Interest
Jul 18, 2007
From: CONWAY, KELLY; GUSTAFSON, DAVID; BROWN, DOUGLAS; DANSON, CHRISTOPHER
To: ELOYALTY CORPORATION
Reel/Frame 019569/0893 →
Assignment of Assignor's Interest
Jul 17, 2008
From: CONWAY, KELLY; GUSTAFSON, DAVID; BROWN, DOUGLAS; DANSON, CHRISTOPHER
To: ELOYALTY CORPORATION
Reel/Frame 021254/0325 →
Assignment of Assignor's Interest
Jul 17, 2008
From: CONWAY, KELLY; GUSTAFSON, DAVID; BROWN, DOUGLAS; DANSON, CHRISTOPHER
To: ELOYALTY CORPORATION
Reel/Frame 021254/0368 →
Assignment of Assignor's Interest
Jul 17, 2008
From: CONWAY, KELLY; GUSTAFSON, DAVID; BROWN, DOUGLAS; DANSON, CHRISTOPHER
To: ELOYALTY CORPORATION
Reel/Frame 021254/0346 →
Assignment of Assignor's Interest
Jul 17, 2008
From: WARFORD, ROGER; THOMAN, CHRIS
To: ELOYALTY CORPORATION
Reel/Frame 021254/0053 →
Assignment of Assignor's Interest
Sep 20, 2012
From: CONWAY, KELLY; BROWN, DOUGLAS; WARFORD, ROGER; GUSTAFSON, DAVID
To: ELOYALTY CORPORATION
Reel/Frame 028996/0328 →
Assignment of Assignor's Interest
Oct 16, 2012
From: GUSTAFSON, DAVID
To: MATTERSIGHT CORPORATION
Reel/Frame 029139/0443 →
Assignment of Assignor's Interest
Jan 18, 2013
From: CONWAY, KELLY; YENGOYAN, ALAN; BROWN, DOUGLAS; GUSTAFSON, DAVID
To: ELOYALTH CORPORATION
Reel/Frame 029654/0985 →
Assignment of Assignor's Interest
Jan 18, 2013
From: CONWAY, KELLY; BROWN, DOUGLAS; HORTON, ADRIAN; GUSTAFSON, DAVID
To: ELOYALTY CORPORATION
Reel/Frame 029655/0233 →
Corrective Assignment to Correct the Name of the Receiving Party Should Be: Eloyalty Corporation Previously Recorded on Reel 029654 Frame 0985. Assignor(S) Hereby Confirms the in Consideration of Good and Valuable Consideration,...to Eloyalty Corporation.
Jan 24, 2013
From: CONWAY, KELLY; YENGOYAN, ALAN; BROWN, DOUGLAS; GUSTAFSON, DAVID
To: ELOYALTY CORPORATION
Reel/Frame 029692/0739 →
Intellectual Property Security Agreement
Aug 10, 2016
From: MATTERSIGHT CORPORATION
To: HERCULES CAPITAL, INC.
Reel/Frame 039646/0013 →
Security Interest
Jul 14, 2017
From: MATTERSIGHT CORPORATION
To: THE PRIVATEBANK AND TRUST COMPANY
Reel/Frame 043200/0001 →
Release of Security Interest
Jul 17, 2017
From: HERCULES CAPITAL, INC.
To: MATTERSIGHT CORPORATION
Reel/Frame 043215/0973 →