Patent Assignment
Reel/Frame 043200/0001
Security Interest
Recorded: 2017-07-14
Pages: 11
Assignor
MATTERSIGHT CORPORATION
Executed: 2017-06-29
Assignee
THE PRIVATEBANK AND TRUST COMPANY
120 SOUTH LASALLE STREET, CHICAGO, ILLINOIS, 60603
Covered Properties
(62)
Method and System for Analyzing Separated Voice Data of a Telephonic Communication Between a Customer and a Contact Center by Applying a Psychological Behavioral Model Thereto
Method and System for Analyzing Separated Voice Data of a Telephonic Communication Between a Customer and a Contact Center by Applying a Psychological Behavioral Model Thereto
Method and Software for Training a Customer Service Representative by Analysis of a Telephonic Interaction Between a Customer and a Contact Center
Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication
Method and System for Aggregating and Analyzing Data Relating to a Plurality of Interactions Between a Customer and a Contact Center and Generating Business Process Analytics
Method and System Determining the Complexity of a Telephonic Commuincation Received by a Contact Center
Method and System for Analyzing Separated Voice Data of a Telephonic Communication to Determine the Gender of the Communicant
Method and system for automatically monitoring contact center performance
Application:
12/079,827 →
Publication:
US 2008/0262904
Method and system for selecting and navigating to call examples for playback or analysis
Methods and Systems for Determining Segments of a Telephonic Communication Between a Customer and a Contact Center to Classify Each Segment of the Communication, Assess Negotiations, and Automate Setup Time Calculation
System and Methods for Determining Trends in Electronic Communications
Methods and Systems for Verifying Typed Objects or Segments of a Telephonic Communication Between a Customer and a Contact Center
Method and System for Analyzing Separated Voice Data of a Telephonic Communication Between a Customer and a Contact Center by Applying a Psychological Behavioral Model Thereto
Methods and Apparatus for Identifying Fraudulent Callers
Customer-Based Interaction Outcome Prediction Methods and System
Real-Time Predictive Routing
Methods and System for Analyzing Multichannel Electronic Communication Data
Optimized Predictive Routing and Methods
Systems and Methods for Analyzing Coaching Comments
Systems and Methods for Evaluating Job Candidates
Application:
13/963,646 →
Publication:
US 2015/0046357
Predictive Analytic Systems and Methods
Online Classroom Analytics System and Methods
Optimized Predictive Routing and Methods
Methods and System for Analyzing Multichannel Electronic Communication Data
Customer-Based Interaction Outcome Prediction Methods and System
Method and System for Analyzing a Communication by Applying a Behavioral Model Thereto
Weighted Promoter Score Analytics System and Methods
Application:
14/078,184 →
Publication:
US 2015/0134404
Real-Time Predictive Routing
Patent:
8,867,733 →
Application:
14/090,949 →
Method and System for Automatically Routing a Telephonic Communication
Essay Analytics System and Methods
Method and System for Analyzing a Communication by Applying a Behavioral Model Thereto
Personality-Based Intelligent Personal Assistant System and Methods
Method and System for Automatically Routing a Telephonic Communication
Real-Time Predictive Routing
Predictive Video Analytics System and Methods
Patent:
9,269,374 →
Application:
14/525,002 →
Methods and Apparatus for Identifying Fraudulent Callers
Personality Analysis of Mono-Recording System and Methods
Patent:
9,300,801 →
Application:
14/610,136 →
Method and System for Automatically Routing a Telephonic Communication
Quality Assurance Analytics Systems and Methods
Application:
14/731,018 →
Publication:
US 2016/0358115
Optimized Predictive Routing and Methods
System for Automatically Routing a Communication
Methods and System for Analyzing Multichannel Electronic Communication Data
Real-Time Predictive Routing
Method and System of Searching for Communications for Playback or Analysis
Method and System for Automatically Routing a Telephonic Communication
Predictive Video Analytics System and Methods
Distress Analysis of Mono-Recording System and Methods
Trend Identification and Behavioral Analytics System and Methods
Method and System for Generating a Responsive Communication Based on Behavioral Assessment Data
Personality-Based Chatbot and Methods
Dynamic Occupancy Predictive Routing and Methods
Responsive Communication System for Analyzed Multichannel Electronic Communication
Customer Satisfaction System and Method Based on Behavioral Assessment Data
Predictive and Responsive Video Analytics System and Methods
Linguistic Analysis of Stored Electronic Communications
Biometric Customer Service Agent Analysis Systems and Methods
Outbound Customer Interaction Pairing Methods and Systems
Face-To-Face Communication Analysis via Mono-Recording System and Methods
Adaptive Occupancy Real-Time Predictive Routing
Method and System for Analyzing Caller Interaction Event Data
Customer Satisfaction-Based Predictive Routing and Methods
System and Methods for Analyzing Multichannel Communications Including Voice Data
Related Assignments
(22)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Sep 23, 2005
From: DANSON, CHRISTOPHER; CONWAY, KELLY; CAPERS, KEENE HEDGES; BROWN, DOUGLAS
To: ELOYALTY CORPORATION
Reel/Frame 016840/0509 →
Assignment of Assignor's Interest
Sep 23, 2005
From: CONWAY, KELLY; CAPERS, KEENE HEDGES; DANSON, CHRISTOPHER; BROWN, DOUGLAS
To: ELOYALTY CORPORATION
Reel/Frame 016840/0418 →
Assignment of Assignor's Interest
Jun 15, 2006
From: CONWAY, KELLY; GUSTAFSON, DAVID; DANSON, CHRISTOPHER; CAPERS, KEENE HEDGES
To: ELOYALTY CORPORATION
Reel/Frame 017803/0085 →
Assignment of Assignor's Interest
Jul 18, 2007
From: CONWAY, KELLY; DANSON, CHRISTOPHER; BROWN, DOUGLAS
To: ELOYALTY CORPORATION
Reel/Frame 019569/0877 →
Assignment of Assignor's Interest
Jul 18, 2007
From: CONWAY, KELLY; GUSTAFSON, DAVID; BROWN, DOUGLAS; DANSON, CHRISTOPHER
To: ELOYALTY CORPORATION
Reel/Frame 019569/0893 →
Assignment of Assignor's Interest
Jul 17, 2008
From: CONWAY, KELLY; GUSTAFSON, DAVID; BROWN, DOUGLAS; DANSON, CHRISTOPHER
To: ELOYALTY CORPORATION
Reel/Frame 021254/0346 →
Assignment of Assignor's Interest
Jul 17, 2008
From: CONWAY, KELLY; GUSTAFSON, DAVID; BROWN, DOUGLAS; DANSON, CHRISTOPHER
To: ELOYALTY CORPORATION
Reel/Frame 021254/0325 →
Assignment of Assignor's Interest
Jul 17, 2008
From: WARFORD, ROGER; THOMAN, CHRIS
To: ELOYALTY CORPORATION
Reel/Frame 021254/0053 →
Assignment of Assignor's Interest
Jul 17, 2008
From: CONWAY, KELLY; GUSTAFSON, DAVID; BROWN, DOUGLAS; DANSON, CHRISTOPHER
To: ELOYALTY CORPORATION
Reel/Frame 021254/0368 →
Change of Name
Jun 2, 2011
From: ELOYALTY CORPORATION
To: MATTERSIGHT CORPORATION
Reel/Frame 026381/0985 →
Assignment of Assignor's Interest
Jun 21, 2011
From: CONWAY, KELLY; CAPERS, KEENE HEDGES; DANSON, CHRISTOPHER; BROWN, DOUGLAS
To: MATTERSIGHT CORPORATION
Reel/Frame 026472/0210 →
Assignment of Assignor's Interest
Sep 20, 2012
From: CONWAY, KELLY; BROWN, DOUGLAS; WARFORD, ROGER; GUSTAFSON, DAVID
To: ELOYALTY CORPORATION
Reel/Frame 028996/0328 →
Assignment of Assignor's Interest
Oct 16, 2012
From: GUSTAFSON, DAVID
To: MATTERSIGHT CORPORATION
Reel/Frame 029139/0443 →
Assignment of Assignor's Interest
Nov 9, 2012
From: WARFORD, ROGER; BROWN, DOUGLAS; DANSON, CHRISTOPHER; GUSTAFSON, DAVID
To: MATTERSIGHT CORPORATION
Reel/Frame 029272/0003 →
Assignment of Assignor's Interest
Jan 18, 2013
From: CONWAY, KELLY; BROWN, DOUGLAS; HORTON, ADRIAN; GUSTAFSON, DAVID
To: ELOYALTY CORPORATION
Reel/Frame 029655/0233 →
Assignment of Assignor's Interest
Jan 18, 2013
From: CONWAY, KELLY; YENGOYAN, ALAN; BROWN, DOUGLAS; GUSTAFSON, DAVID
To: ELOYALTH CORPORATION
Reel/Frame 029654/0985 →
Corrective Assignment to Correct the Name of the Receiving Party Should Be: Eloyalty Corporation Previously Recorded on Reel 029654 Frame 0985. Assignor(S) Hereby Confirms the in Consideration of Good and Valuable Consideration,...to Eloyalty Corporation.
Jan 24, 2013
From: CONWAY, KELLY; YENGOYAN, ALAN; BROWN, DOUGLAS; GUSTAFSON, DAVID
To: ELOYALTY CORPORATION
Reel/Frame 029692/0739 →
Assignment of Assignor's Interest
May 10, 2013
From: STEPHAN, ALAIN; BROWN, DOUGLAS; DANSON, CHRISTOPHER; GUSTAFSON, DAVID
To: MATTERSIGHT CORPORATION
Reel/Frame 030395/0250 →
Assignment of Assignor's Interest
May 29, 2013
From: CONWAY, KELLY; DANSON, CHRISTOPHER; BROWN, DOUGLAS; GUSTAFSON, DAVID
To: MATTERSIGHT CORPORATION
Reel/Frame 030506/0740 →
Assignment of Assignor's Interest
Jun 18, 2013
From: CONWAY, KELLY; GUSTAFSON, DAVID; BROWN, DOUGLAS; GATES, MICHAEL GLEN
To: MATTERSIGHT CORPORATION
Reel/Frame 030636/0973 →
Intellectual Property Security Agreement
Aug 10, 2016
From: MATTERSIGHT CORPORATION
To: HERCULES CAPITAL, INC.
Reel/Frame 039646/0013 →
Release of Security Interest
Jul 17, 2017
From: HERCULES CAPITAL, INC.
To: MATTERSIGHT CORPORATION
Reel/Frame 043215/0973 →