IP Library › Assignment 031644/0814
Patent Assignment
Reel/Frame 031644/0814

SECURITY AGREEMENT

Recorded: 2013-11-15 Received: 2013-11-15 Pages: 85
Assignors
ANGEL.COM INCORPORATED
Executed: 2013-11-13
SOUNDBITE COMMUNICATIONS, INC.
Executed: 2013-11-13
UTOPY, INC.
Executed: 2013-11-13
Assignee
JPMORGAN CHASE BANK, N.A., AS COLLATERAL AGENT
500 STANTON CHRISTIANA ROAD., FLOOR 3, OPS 2, NEWARK, DE, 19713-2107, UNITED STATES
Covered Applications (100)
DYNAMIC CALL CONTROL
App. No. 14/039,524
→
MULTI-CHANNEL DELIVERY PLATFORM
App. No. 14/032,443
→
SYSTEM AND METHOD FOR MONITORING HEALTH OF DEPLOYMENT STATES FOR A CONTACT CENTER
App. No. 14/025,806
→
SYSTEM AND METHOD FOR PROVIDING DYNAMIC ELASTICITY OF CONTACT CENTER RESOURCES
App. No. 14/025,810
→
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE
App. No. 13/969,442
→
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
App. No. 13/960,627
→
SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS
App. No. 13/952,459
→
SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS AND ROOT CAUSES OF EVENTS
App. No. 13/952,470
→
DYNAMIC SPEECH RESOURCE ALLOCATION
App. No. 13/919,136
→
SYSTEM AND METHOD FOR CONTROLLING LIFESPAN OF INTERACTION REQUESTS
App. No. 13/917,550
→
ACTIONABLE WORKFLOW BASED ON INTERACTION ANALYTICS ANALYSIS
App. No. 13/893,036
→
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
App. No. 61/822,900
→
HYBRID CLOUD ARCHITECTURE WITH LOCAL CONTROL
App. No. 61/822,902
→
SYSTEM FOR ANALYZING INTERACTIONS AND REPORTING ANALYTIC RESULTS TO HUMAN OPERATED AND SYSTEM INTERFACES IN REAL TIME
App. No. 13/888,318
→
GRAPHICAL USER INTERFACE AND METHOD FOR TESTING AND VISUALLY REPRESENTING TELEPHONY STATE
App. No. 13/887,227
→
FAST OUT-OF-VOCABULARY SEARCH IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
App. No. 13/886,205
→
SYSTEM AND METHOD FOR AUTOMATIC SHRINKAGE FORECASTING
App. No. 13/872,027
→
HYBRID CLOUD ARCHITECTURE WITH LOCAL CONTROL
App. No. 61/816,693
→
SYSTEM AND METHOD FOR AUTOMATIC SHRINKAGE FORECASTING
App. No. 61/815,726
→
BACK OFFICE SERVICES OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
App. No. 13/866,824
→
INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
App. No. 13/866,763
→
METHOD AND APPARATUS FOR PROVIDING ENHANCED COMMUNICATION CAPABILITY FOR MOBILE DEVICES ON A VIRTUAL PRIVATE NETWORK
App. No. 13/866,967
→
INTELLIGENT AUTOMATED AGENT AND INTERACTIVE VOICE RESPONSE FOR A CONTACT CENTER
App. No. 13/866,793
→
CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
App. No. 13/866,812
→
CALL AND DATA CORRESPONDENCE IN A CALL-IN CENTER EMPLOYING VIRTUAL RESTRUCTURING FOR COMPUTER TELEPHONY INTEGRATED FUNCTIONALITY
App. No. 13/861,367
→
METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL
App. No. 13/846,794
→
SYSTEM AND METHOD FOR ADDITION AND REMOVAL OF SERVERS IN SERVER CLUSTER
App. No. 13/844,159
→
DISTRIBUTED AGENT RESERVATION IN SIP CLUSTER
App. No. 13/844,190
→
FAST OUT-OF-VOCABULARY SEARCH IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
App. No. 61/791,581
→
LOGGING IN MULTITHREADED APPLICATION
App. No. 13/844,027
→
CONTACT CENTER CALL RECORDING
App. No. 61/801,267
→
SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT
App. No. 13/843,737
→
DIALED STRING MATCHING AND CALL COST MINIMIZATION IN DIAL PLAN
App. No. 13/843,951
→
SYSTEM AND METHOD FOR PROVIDING CONTACT CENTER SERVICES IN A HYBRID OPERATIONS ENVIRONMENT
App. No. 13/842,208
→
INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
App. No. 61/801,323
→
DISTRIBUTED EVENT DELIVERY
App. No. 13/844,099
→
SYSTEM AND METHOD FOR HANDLING RESOURCE FAILURE IN A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT
App. No. 13/843,238
→
CONTACT CENTER CONFIGURATION AND MONITORING UI
App. No. 61/785,882
→
LOG FILE MANAGEMENT TOOL
App. No. 61/779,745
→
RICH PERSONALIZED COMMUNICATION CONTEXT
App. No. 13/802,642
→
DYNAMIC SPEECH RESOURCE ALLOCATION
App. No. 61/778,880
→
CALL AND DATA CORRESPONDENCE IN A CALL-IN CENTER EMPLOYING VIRTUAL RESTRUCTURING FOR COMPUTER TELEPHONY INTEGRATED FUNCTIONALITY
App. No. 13/789,640
→
PROCESS FOR SENDING AN ELECTRONIC FILE TO AT LEAST ONE CONTACT OF A USER
App. No. 13/786,229
→
SYSTEM AND METHOD FOR PROVIDING INTERACTION HISTORY VIA A CUSTOMER APPLICATION
App. No. 13/778,081
→
SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER
App. No. 13/776,702
→
CUSTOMER CARE MOBILE APPLICATION
App. No. 13/776,669
→
SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
App. No. 13/776,665
→
MOBILE EXPERT DESKTOP
App. No. 13/776,684
→
METHOD FOR IMPROVING TEMPORAL CONSISTENCY AND SNAPSHOT RECENCY IN A MONITORED REAL-TIME SOFTWARE-REPORTING-APPLICATION ARCHITECTURE
App. No. 13/775,020
→
DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER
App. No. 13/773,486
→
SYSTEM AND METHOD FOR PROCESSING PRIVATE MESSAGES IN A CONTACT CENTER
App. No. 13/773,557
→
Method and system for managing interactive communications campaigns
App. No. 13/769,417
→
TELEPHONY SYSTEM WITH A BACKGROUND RECAPITULATION FEATURE
App. No. 13/764,590
→
METHOD FOR PROCESSING A CUSTOMER REQUEST THROUGH A PLURALITY OF COMMUNICATION INTERFACES AND FOR SUPERVISING SUCH PROCESSING
App. No. 13/756,492
→
SYSTEM AND METHOD FOR DYNAMIC CONFIGURATION OF CONTACT CENTERS VIA TEMPLATES
App. No. 13/753,443
→
SYSTEM AND METHOD FOR PINNABLE CHAT MESSAGE
App. No. 13/753,376
→
COACHING WITH COLLABORATIVE EDITING
App. No. 13/753,415
→
SYSTEM AND METHOD FOR IN-AIR CUSTOMER SERVICE
App. No. 13/753,387
→
METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
App. No. 13/734,870
→
Conversation Assistant
App. No. 13/731,688
→
Conversation Assistant
App. No. 13/731,488
→
DYNAMIC ADJUSTMENT OF RECOMMENDATIONS USING A CONVERSATION ASSISTANT
App. No. 13/731,740
→
Preloading Contextual Information for Applications Using a Conversation Assistant
App. No. 13/731,699
→
Fast Out-of-Vocabulary Search in LVCSR and ASR Systems
App. No. 61/747,242
→
ADVANCED CUSTOMER CARE MOBILE APPLICATION
App. No. 61/739,680
→
Robust DTMF detection in an unreliable voice-over-IP (VoIP) environment
App. No. 13/717,209
→
COLLABORATION SYSTEM AND METHOD
App. No. 13/717,689
→
METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL
App. No. 13/715,975
→
MOBILE SUPPORT FOR MOBILE END DEVICES FOR ACCESSING A CONTACT CENTER
App. No. 61/736,534
→
CONTACT CENTER RECORDING SERVICE
App. No. 13/711,480
→
CONTACT CENTER SESSION PRESERVATION
App. No. 13/711,463
→
Identifying recycled telephone numbers
App. No. 13/710,499
→
SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
App. No. 13/708,915
→
CROSS-CHANNEL CONVERSATIONS WITH CONTEXT AWARE TRANSITION BETWEEN CHANNELS
App. No. 13/708,921
→
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
App. No. 13/705,120
→
SIP CLUSTER
App. No. 61/733,408
→
SYSTEM AND METHOD FOR TESTING AND DEPLOYING RULES
App. No. 13/689,753
→
WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS
App. No. 13/689,750
→
UNIFIED PHONE AND WEB LEAD TRACKING
App. No. 61/730,671
→
SECURE ORDERING OF MEDICAL SAMPLES USING MOBILE DEVICES
App. No. 61/730,679
→
LOCATION-BASED CALL INITIATION
App. No. 13/686,785
→
OUTBOUND DIALING PACE
App. No. 13/685,666
→
COMPOSER USER INTERFACE
App. No. 61/729,312
→
DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE
App. No. 13/684,053
→
Distributed Aggregation for Contact Center Agent-Groups On Growing Interval
App. No. 13/682,728
→
Distributed Aggregation for Contact Center Agent-Groups On Sliding Interval
App. No. 13/682,679
→
SYSTEM AND METHOD FOR CONTACT CENTER ACTIVITY ROUTING BASED ON AGENT PREFERENCES
App. No. 13/681,420
→
BEST MATCH INTERACTION SET ROUTING
App. No. 13/681,417
→
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
App. No. 13/673,873
→
SYSTEM AND METHOD OF DISTRIBUTED MAINTENANCE OF CONTACT CENTER STATE
App. No. 13/672,594
→
METHOD OF CONTROLLING SESSION INITIATION PROTOCOL SESSIONS WITH STATE CHARTS
App. No. 13/672,625
→
PERSONAL DESKTOP ROUTER
App. No. 13/671,558
→
SCALABLE APPROACH TO AGENT-GROUP STATE MAINTENANCE IN A CONTACT CENTER
App. No. 13/672,572
→
SYSTEM AND METHOD FOR OUT-OF-BAND COMMUNICATION WITH CONTACT CENTERS
App. No. 13/669,288
→
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS
App. No. 13/669,384
→
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS
App. No. 13/668,048
→
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TENANTS
App. No. 13/668,175
→
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS
App. No. 13/668,200
→
TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION
App. No. 13/658,768
→
SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FORCASTED AND ACTUAL INTERACTION LOAD AND STAFFING REQUIREMENTS
App. No. 13/652,314
→