IP Library › Assignment 040798/0428
Patent Assignment
Reel/Frame 040798/0428

PATENT RELEASE (REEL:031644/FRAME:0814)

Recorded: 2016-12-02 Received: 2016-12-02 Pages: 82
Assignor
Assignees
GENESYS TELECOMMUNICATIONS LABORATORIES, INC., AS GRANTOR
2001 JUNIPERO SERRA BLVD., DALY CITY, CA, 94014, UNITED STATES
ANGEL.COM INCORPORATED
2001 JUNIPERO SERRA BLVD., DALY CITY, CA, 94014, UNITED STATES
UTOPY, INC.
2001 JUNIPERO SERRA BLVD., DALY CITY, CA, 94014, UNITED STATES
SOUNDBITE COMMUNICATIONS, INC.
2001 JUNIPERO SERRA BLVD., DALY CITY, CA, 94014, UNITED STATES
Covered Applications (100)
DYNAMIC CALL CONTROL
App. No. 14/039,524
→
MULTI-CHANNEL DELIVERY PLATFORM
App. No. 14/032,443
→
SYSTEM AND METHOD FOR MONITORING HEALTH OF DEPLOYMENT STATES FOR A CONTACT CENTER
App. No. 14/025,806
→
SYSTEM AND METHOD FOR PROVIDING DYNAMIC ELASTICITY OF CONTACT CENTER RESOURCES
App. No. 14/025,810
→
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE
App. No. 13/969,442
→
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
App. No. 13/960,627
→
SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS
App. No. 13/952,459
→
SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS AND ROOT CAUSES OF EVENTS
App. No. 13/952,470
→
DYNAMIC SPEECH RESOURCE ALLOCATION
App. No. 13/919,136
→
SYSTEM AND METHOD FOR CONTROLLING LIFESPAN OF INTERACTION REQUESTS
App. No. 13/917,550
→
ACTIONABLE WORKFLOW BASED ON INTERACTION ANALYTICS ANALYSIS
App. No. 13/893,036
→
ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER
App. No. 61/822,900
→
HYBRID CLOUD ARCHITECTURE WITH LOCAL CONTROL
App. No. 61/822,902
→
SYSTEM FOR ANALYZING INTERACTIONS AND REPORTING ANALYTIC RESULTS TO HUMAN OPERATED AND SYSTEM INTERFACES IN REAL TIME
App. No. 13/888,318
→
GRAPHICAL USER INTERFACE AND METHOD FOR TESTING AND VISUALLY REPRESENTING TELEPHONY STATE
App. No. 13/887,227
→
FAST OUT-OF-VOCABULARY SEARCH IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
App. No. 13/886,205
→
SYSTEM AND METHOD FOR AUTOMATIC SHRINKAGE FORECASTING
App. No. 13/872,027
→
HYBRID CLOUD ARCHITECTURE WITH LOCAL CONTROL
App. No. 61/816,693
→
SYSTEM AND METHOD FOR AUTOMATIC SHRINKAGE FORECASTING
App. No. 61/815,726
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BACK OFFICE SERVICES OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
App. No. 13/866,824
→
INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
App. No. 13/866,763
→
METHOD AND APPARATUS FOR PROVIDING ENHANCED COMMUNICATION CAPABILITY FOR MOBILE DEVICES ON A VIRTUAL PRIVATE NETWORK
App. No. 13/866,967
→
INTELLIGENT AUTOMATED AGENT AND INTERACTIVE VOICE RESPONSE FOR A CONTACT CENTER
App. No. 13/866,793
→
CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
App. No. 13/866,812
→
CALL AND DATA CORRESPONDENCE IN A CALL-IN CENTER EMPLOYING VIRTUAL RESTRUCTURING FOR COMPUTER TELEPHONY INTEGRATED FUNCTIONALITY
App. No. 13/861,367
→
METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL
App. No. 13/846,794
→
SYSTEM AND METHOD FOR ADDITION AND REMOVAL OF SERVERS IN SERVER CLUSTER
App. No. 13/844,159
→
DISTRIBUTED AGENT RESERVATION IN SIP CLUSTER
App. No. 13/844,190
→
FAST OUT-OF-VOCABULARY SEARCH IN AUTOMATIC SPEECH RECOGNITION SYSTEMS
App. No. 61/791,581
→
LOGGING IN MULTITHREADED APPLICATION
App. No. 13/844,027
→
CONTACT CENTER CALL RECORDING
App. No. 61/801,267
→
SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT
App. No. 13/843,737
→
DIALED STRING MATCHING AND CALL COST MINIMIZATION IN DIAL PLAN
App. No. 13/843,951
→
SYSTEM AND METHOD FOR PROVIDING CONTACT CENTER SERVICES IN A HYBRID OPERATIONS ENVIRONMENT
App. No. 13/842,208
→
INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
App. No. 61/801,323
→
DISTRIBUTED EVENT DELIVERY
App. No. 13/844,099
→
SYSTEM AND METHOD FOR HANDLING RESOURCE FAILURE IN A HYBRID CONTACT CENTER OPERATIONS ENVIRONMENT
App. No. 13/843,238
→
CONTACT CENTER CONFIGURATION AND MONITORING UI
App. No. 61/785,882
→
LOG FILE MANAGEMENT TOOL
App. No. 61/779,745
→
RICH PERSONALIZED COMMUNICATION CONTEXT
App. No. 13/802,642
→
DYNAMIC SPEECH RESOURCE ALLOCATION
App. No. 61/778,880
→
CALL AND DATA CORRESPONDENCE IN A CALL-IN CENTER EMPLOYING VIRTUAL RESTRUCTURING FOR COMPUTER TELEPHONY INTEGRATED FUNCTIONALITY
App. No. 13/789,640
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PROCESS FOR SENDING AN ELECTRONIC FILE TO AT LEAST ONE CONTACT OF A USER
App. No. 13/786,229
→
SYSTEM AND METHOD FOR PROVIDING INTERACTION HISTORY VIA A CUSTOMER APPLICATION
App. No. 13/778,081
→
SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER
App. No. 13/776,702
→
CUSTOMER CARE MOBILE APPLICATION
App. No. 13/776,669
→
SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
App. No. 13/776,665
→
MOBILE EXPERT DESKTOP
App. No. 13/776,684
→
METHOD FOR IMPROVING TEMPORAL CONSISTENCY AND SNAPSHOT RECENCY IN A MONITORED REAL-TIME SOFTWARE-REPORTING-APPLICATION ARCHITECTURE
App. No. 13/775,020
→
DISTRIBUTED HARDWARE/SOFTWARE SYSTEM FOR MANAGING AGENT STATUS IN A COMMUNICATION CENTER
App. No. 13/773,486
→
SYSTEM AND METHOD FOR PROCESSING PRIVATE MESSAGES IN A CONTACT CENTER
App. No. 13/773,557
→
Method and system for managing interactive communications campaigns
App. No. 13/769,417
→
TELEPHONY SYSTEM WITH A BACKGROUND RECAPITULATION FEATURE
App. No. 13/764,590
→
METHOD FOR PROCESSING A CUSTOMER REQUEST THROUGH A PLURALITY OF COMMUNICATION INTERFACES AND FOR SUPERVISING SUCH PROCESSING
App. No. 13/756,492
→
SYSTEM AND METHOD FOR DYNAMIC CONFIGURATION OF CONTACT CENTERS VIA TEMPLATES
App. No. 13/753,443
→
SYSTEM AND METHOD FOR PINNABLE CHAT MESSAGE
App. No. 13/753,376
→
COACHING WITH COLLABORATIVE EDITING
App. No. 13/753,415
→
SYSTEM AND METHOD FOR IN-AIR CUSTOMER SERVICE
App. No. 13/753,387
→
METHOD AND SYSTEM FOR PROPAGATING STATISTICS BETWEEN FEDERATED CONTACT CENTER SITES FOR USE IN EVENT DISTRIBUTION
App. No. 13/734,870
→
Conversation Assistant
App. No. 13/731,688
→
Conversation Assistant
App. No. 13/731,488
→
DYNAMIC ADJUSTMENT OF RECOMMENDATIONS USING A CONVERSATION ASSISTANT
App. No. 13/731,740
→
Preloading Contextual Information for Applications Using a Conversation Assistant
App. No. 13/731,699
→
Fast Out-of-Vocabulary Search in LVCSR and ASR Systems
App. No. 61/747,242
→
ADVANCED CUSTOMER CARE MOBILE APPLICATION
App. No. 61/739,680
→
Robust DTMF detection in an unreliable voice-over-IP (VoIP) environment
App. No. 13/717,209
→
COLLABORATION SYSTEM AND METHOD
App. No. 13/717,689
→
METHODS AND APPARATUS FOR ENHANCING WIRELESS DATA NETWORK TELEPHONY, INCLUDING QUALITY OF SERVICE MONITORING AND CONTROL
App. No. 13/715,975
→
MOBILE SUPPORT FOR MOBILE END DEVICES FOR ACCESSING A CONTACT CENTER
App. No. 61/736,534
→
CONTACT CENTER RECORDING SERVICE
App. No. 13/711,480
→
CONTACT CENTER SESSION PRESERVATION
App. No. 13/711,463
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Identifying recycled telephone numbers
App. No. 13/710,499
→
SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE
App. No. 13/708,915
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CROSS-CHANNEL CONVERSATIONS WITH CONTEXT AWARE TRANSITION BETWEEN CHANNELS
App. No. 13/708,921
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SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGAGEMENT IN A CALL CENTER
App. No. 13/705,120
→
SIP CLUSTER
App. No. 61/733,408
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SYSTEM AND METHOD FOR TESTING AND DEPLOYING RULES
App. No. 13/689,753
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WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS
App. No. 13/689,750
→
UNIFIED PHONE AND WEB LEAD TRACKING
App. No. 61/730,671
→
SECURE ORDERING OF MEDICAL SAMPLES USING MOBILE DEVICES
App. No. 61/730,679
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LOCATION-BASED CALL INITIATION
App. No. 13/686,785
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OUTBOUND DIALING PACE
App. No. 13/685,666
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COMPOSER USER INTERFACE
App. No. 61/729,312
→
DYNAMIC RECOMMENDATION OF ROUTING RULES FOR CONTACT CENTER USE
App. No. 13/684,053
→
Distributed Aggregation for Contact Center Agent-Groups On Growing Interval
App. No. 13/682,728
→
Distributed Aggregation for Contact Center Agent-Groups On Sliding Interval
App. No. 13/682,679
→
SYSTEM AND METHOD FOR CONTACT CENTER ACTIVITY ROUTING BASED ON AGENT PREFERENCES
App. No. 13/681,420
→
BEST MATCH INTERACTION SET ROUTING
App. No. 13/681,417
→
METHOD AND APPARATUS FOR OPTIMIZING RESPONSE TIME TO EVENTS IN QUEUE
App. No. 13/673,873
→
SYSTEM AND METHOD OF DISTRIBUTED MAINTENANCE OF CONTACT CENTER STATE
App. No. 13/672,594
→
METHOD OF CONTROLLING SESSION INITIATION PROTOCOL SESSIONS WITH STATE CHARTS
App. No. 13/672,625
→
PERSONAL DESKTOP ROUTER
App. No. 13/671,558
→
SCALABLE APPROACH TO AGENT-GROUP STATE MAINTENANCE IN A CONTACT CENTER
App. No. 13/672,572
→
SYSTEM AND METHOD FOR OUT-OF-BAND COMMUNICATION WITH CONTACT CENTERS
App. No. 13/669,288
→
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH CONTACT CENTERS
App. No. 13/669,384
→
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CENTER AGENTS
App. No. 13/668,048
→
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS FOR A PLURALITY OF TENANTS
App. No. 13/668,175
→
SYSTEM AND METHOD FOR MANAGING TRAFFIC BURSTS ON A PER TENANT BASIS
App. No. 13/668,200
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TRUST CONFERENCING APPARATUS AND METHODS IN DIGITAL COMMUNICATION
App. No. 13/658,768
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SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FORCASTED AND ACTUAL INTERACTION LOAD AND STAFFING REQUIREMENTS
App. No. 13/652,314
→