Patent Assignment
Reel/Frame 061808/0358
Supplement No. 1 to Grant of Security Interest in Patent Rights
Recorded: 2022-10-31
Pages: 11
Assignor
VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Executed: 2022-10-27
Assignee
WILMINGTON TRUST, NATIONAL ASSOCIATION, AS COLLATERAL AGENT
1100 NORTH MARKET STREET, WILMINGTON, DELAWARE, 19890
Covered Properties
(70)
Automatic Call Director First in First Out Load-Balancing Accessory
Patent:
7,787,610 →
Application:
10/915,179 →
Punctuality Call Center Metric
Patent:
8,229,101 →
Application:
10/955,086 →
Expected Wait Time Augmentation System and Method
Resource Based Queue Management System and Method
Automated System and Method for Distinguishing Audio Signals Received in Response to Placing and Outbound Call
Accessory Queue Management System and Method for Interacting with a Queuing System
Mobile Communication Device for Establishing Automated Call Back
System and Method for Establishing Automated Call Back Using a Mobile Communication Device
System and Method for Managing, Directing, and Queuing Communication Events
Communication Device for Establishing Automated Call Back Using Queues
Communication Device for Establishing Call Back
Managing, Directing, and Queuing Communication Events Using Image Technology
Communication System for Establishing Automated Call Back Using Queues
Communication Device for Establishing Automated Call Back Using Queues
Managing, Directing, and Queuing Communication Events Using Near-Field Communications
System and Method for Providing a Callback Cloud
System and Method for Client Interaction Application Integration
System and Method for Client Interaction Application Integration
System and Method for Contact Information Integration with Search Results
System and Method for Contact Information Integration with Search Results
Real-Time Consumer Interaction via Media Broadcast
Unified Cross Channel Communications
System and Method for Contact Information Integration with Search Results
System and Method for Client Interaction Application Integration
System and Method for Contact Information Integration with Search Results
Communication System for Determining Queue Using Contextual Data
Communication System for Establishing Automated Call Back Using Queues
System and Method for Enhanced Customer Experience Workflow
Patent:
9,582,779 →
Application:
15/268,606 →
System and Method for Client Interaction Application Integration
Managing, Directing, and Queuing Communication Events Using Near-Field Communications
Intermediary Device for Data Message Network Routing and Enhancement in a Contact Center Environment
Intermediary Device for Data Message Network Routing
Intermediary Device for Data Message Network Routing
Patent:
9,762,734 →
Application:
15/411,321 →
System and Method for Enhanced Customer Experience Workflow
Intermediary Device for Data Message Network Routing
System and Method for Contact Information Integration with Search Results
System and Method for Contact Information Integration with Search Results
System and Method for Providing Chat-Based Customer Callbacks
Intermediary Device for Data Message Network Routing
Unified Cross Channel Communications
Intermediary Device for Data Message Network Routing
System and Method for Contact Information Integration with Search Results
System and Method for Intent-Based Active Callback Management
Patent:
10,609,218 →
Application:
16/542,577 →
System and Method for Mobile Device Active Callback Integration
Patent:
10,735,589 →
Application:
16/583,967 →
Intermediary Device for Data Message Network Routing and Enhancement in a Contact Center Environment
System and Method for Intent-Based Active Callback Management
System and Method for Contact Information Integration with Search Results
System and Method for Mobile Device Active Callback Integration
System and Method for Hybrid Callback Management and Failure Recovery
Real-Time Consumer Interaction via Media Broadcast
System and Method for Contact Information Integration with Search Results
System and Method for Intent-Based Active Callback Management
System and Method for Providing Chat-Based Customer Callbacks
System and Method for Hybrid Callback Management and Failure Recovery
System and Method for a Cloud Callback Platform
System and Method for Mobile Device Active Callback Prioritization
System and Method for Secure Transitory Data Storage and Management
System and Method for Callback Management Utilizing Smart Callbacks
System and Method for Hybrid Callback Management with Biometric Authentication
System and Method for Mobile Device Active Callback Prioritization
Application:
17/572,620 →
Publication:
US 2022/0131976
System and Method for Mobile Device Active Callback Prioritization
Real-Time Consumer Interaction via Media Broadcast
Real-Time Consumer Interaction via Media Broadcast
System and Method for Enhanced Virtual Queuing
System and Method for Enhanced Virtual Queuing
System and Method for Enhanced Virtual Queuing
System and Method for Enhanced Virtual Queuing
System and Method for Callback Management with Alternate Site Routing and Callback Pacing
System and Method for Providing Chat-Based Customer Callbacks
System and Method for Mobile Device Active Callback Prioritization
Related Assignments
(24)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Sep 13, 2004
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; PAVLIC, JAMES T.
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 015119/0423 →
Assignment of Assignor's Interest
Nov 10, 2004
From: WILLIAMS, MARK J.
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 015347/0520 →
Assignment of Assignor's Interest
Jun 2, 2005
From: WILLIAMS, MARK; CAMULLI, ERIC; PAVLIC, JAMES; ANTONSZYK, RYSZARD
To: VIRTUAL HOLD TECHNOLOGY, LLC.
Reel/Frame 016657/0177 →
Assignment of Assignor's Interest
Aug 18, 2005
From: WILLIAMS, MARK; PAVLIC, JAMES
To: VIRTUAL HOLD TECHNOLOGY LLC
Reel/Frame 016903/0652 →
Assignment of Assignor's Interest
Oct 7, 2005
From: WILLIAMS, MARK; STARCHER, JEREMY
To: VIRTUAL HOLD TECHNOLOGY, LLC.
Reel/Frame 017077/0157 →
Assignment of Assignor's Interest
Jun 19, 2007
From: WILLIAMS, MARK
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 019505/0478 →
Assignment of Assignor's Interest
Jan 28, 2009
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 022241/0271 →
Assignment of Assignor's Interest
Jan 28, 2009
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 022241/0267 →
Assignment of Assignor's Interest
Jan 13, 2010
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 023777/0780 →
Assignment of Assignor's Interest
Jan 28, 2010
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 023925/0027 →
Assignment of Assignor's Interest
Apr 13, 2012
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 028045/0851 →
Assignment of Assignor's Interest
Jul 30, 2012
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY; BRAZIER, ROB
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 028678/0159 →
Assignment of Assignor's Interest
Aug 6, 2012
From: CAMULLI, ERIC I.; WILLIAMS, MARK J.; MINER, LARRY
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 028732/0694 →
Assignment of Assignor's Interest
Oct 19, 2012
From: CAMULLI, ERIC I.
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 029161/0643 →
Assignment of Assignor's Interest
May 2, 2013
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY; BRAZIER, ROB
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 030340/0861 →
Assignment of Assignor's Interest
May 2, 2013
From: WILLIAMS, MARK J.; CAMULLI, ERIC I.; MINER, LARRY; BRAZIER, ROB
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 030340/0718 →
Assignment of Assignor's Interest
Aug 5, 2013
From: WILLIAMS, MARK J; STARCHER, JEREMY; BRAZIER, ROBERT F, JR
To: VIRTUAL HOLD TECHNOLOGY, LLC
Reel/Frame 030938/0240 →
Assignment of Assignor's Interest
Nov 1, 2014
From: WILLIAMS, MARK J
To: VIRTUAL HOLD TECHNOLOGY
Reel/Frame 034085/0975 →
Assignment of Assignor's Interest
Dec 9, 2014
From: BRAZIER, ROBERT; CAMULLI, ERIC
To: VIRTUAL HOLD TECHNOLOGY
Reel/Frame 034443/0961 →
Assignment of Assignor's Interest
Jul 18, 2018
From: VIRTUAL HOLD TECHNOLOGY, LLC
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
Reel/Frame 046573/0203 →
Security Interest
Jul 30, 2018
From: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
To: PNC BANK, NATIONAL ASSOCIATION
Reel/Frame 046500/0207 →
Security Interest
Dec 21, 2021
From: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC; CALLPROMISE LLC
To: MONROE CAPITAL MANAGEMENT ADVISORS, LLC, AS ADMINISTRATIVE AGENT
Reel/Frame 058562/0624 →
Release of Security Interest
Jan 25, 2022
From: PNC BANK, NATIONAL ASSOCIATION
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC; CALLPROMISE LLC
Reel/Frame 058765/0233 →
Release of Security Interest
Aug 16, 2022
From: MONROE CAPITAL MANAGEMENT ADVISORS, LLC
To: VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC; CALLPROMISE LLC
Reel/Frame 061201/0768 →