Patent Assignment
Reel/Frame 067041/0128
RELEASE OF SECURITY INTEREST IN PATENT COLLATERAL
Recorded: 2024-04-08
Received: 2024-04-08
Pages: 9
Assignor
JEFFRIES FINANCE LLC
Executed: 2024-04-08
Assignees
ALVARIA, INC.
6 TECHNOLOGY PARK DRIVE, WESTFORD, MA, 01886, UNITED STATES
NOBLE SYSTEMS, LLC
211 PERIMETER CENTER PARKWAY NE, SUITE 200, ATLANTA, GA, 30346, UNITED STATES
Covered Applications
(45)
METHOD AND APPARATUS FOR DESCRIBING AND PROFILING EMPLOYEE SCHEDULES
App. No. 16/883,143
→
Agent Override of a Call Answering Outcome Determination of an Outbound Call in a Contact Center
App. No. 15/481,903
→
SYSTEM AND METHOD FOR PREEMPTIVE GOALS BASED ROUTING OF CONTACT RECORDS
App. No. 14/636,301
→
Method and System for Distributing Outbound Telephone Calls
App. No. 14/636,232
→
System and Method for Dynamic Telephony Resource Allocation Between Premise and Hosted Facilities
App. No. 13/739,983
→
METHOD AND SYSTEM FOR MATCHING RESOURCES AND CO-RESOURCES
App. No. 11/669,349
→
METHOD AND SYSTEM FOR DISTRIBUTING OUTBOUND TELEPHONE CALLS
App. No. 11/561,515
→
SYSTEM AND METHOD FOR PREEMPTIVE GOALS BASED ROUTING OF CONTACT RECORDS
App. No. 11/448,230
→
NETWORKED COMPUTER TELEPHONY SYSTEM DRIVEN BY WEB-BASED APPLICATIONS
App. No. 11/169,821
→
APPARATUS AND METHOD FOR COLLECTING AND DISPLAYING INFORMATION IN A WORKFLOW SYSTEM
App. No. 11/012,391
→
DYNAMIC LOCALIZATION FOR DOCUMENTS USING LANGUAGE SETTING
App. No. 11/008,829
→
METHOD FOR REDUCED PROCESSING AND IMPROVED REMOTE MONITORING OF CALL CENTER ACTIVITIES
App. No. 10/766,737
→
METHOD OF QUEUING REQUESTS TO ACCESS A COMMUNICATIONS NETWORK
App. No. 10/660,881
→
SKILL BASED CHAT FUNCTION IN A COMMUNICATION SYSTEM
App. No. 10/649,539
→
SYSTEM AND METHOD FOR COMMON ACCOUNT BASED ROUTING OF CONTACT RECORDS
App. No. 10/456,575
→
PERSONALITY BASED MATCHING OF CALLERS TO AGENTS IN A COMMUNICATION SYSTEM
App. No. 10/304,872
→
METHOD AND APPARATUS FOR DETECTING ECHO CANCELLERS
App. No. 10/261,058
→
CONTACT CENTER AUTOPILOT ARCHITECTURE
App. No. 10/260,831
→
BEST PRACTICES LEARNING FOR AGENTS IN A COMMUNICATION SYSTEM
App. No. 10/259,358
→
THIRD PARTY COACHING FOR AGENTS IN A COMMUNICATION SYSTEM
App. No. 10/259,356
→
METHOD SELECTING ACTIONS OR PHASES FOR AN AGENT BY ANALYZING CONVERSATION CONTENT AND EMOTIONAL INFLECTION
App. No. 10/259,359
→
METHOD AND APPARATUS FOR ASSIGNING PRIORITIES BY APPLYING DYNAMICALLY-CHANGEABLE BUSINESS RULES
App. No. 10/253,120
→
USER INVOKED DIRECTED OUTDIAL METHOD AND APPARATUS
App. No. 10/196,775
→
WEB CALLBACK THROUGH MULTIMEDIA DEVICES
App. No. 10/156,406
→
CONTACT CENTER DYNAMIC RECORD DELIVERY
App. No. 10/151,489
→
METHOD AND APPARATUS FOR AGENT OPTIMIZATION USING SPEECH SYNTHESIS AND RECOGNITION
App. No. 10/150,890
→
CONTACT CENTER DATA INTEGRATION WITH ENTERPRISE APPLICATIONS
App. No. 10/114,487
→
ADAPTIVE TRANSACTION GUIDANCE
App. No. 10/103,454
→
CUSTOMER TOUCH-POINT SCORING SYSTEM
App. No. 10/096,235
→
SYSTEM AND METHOD FOR PREDICTIVE CONTACTS
App. No. 10/078,049
→
METHOD OF PROVIDING BACKGROUND AND VIDEO PATTERNS
App. No. 10/027,197
→
TELEPHONY SYSTEM PAGING SYSTEM AND METHOD
App. No. 09/998,249
→
METHOD AND SYSTEM FOR ROUTING TRANSACTIONS IN AN AUTOMATIC CALL DISTRIBUTION SYSTEM BASED ON NON-VOICE DIALOG AGENT SKILL SET
App. No. 09/995,027
→
METHOD AND APPARATUS FOR PROVIDING MUSIC TO AN AGENT DURING NON-VOICE DIALOG COMMUNICATION IN AN AUTOMATIC CALL DISTRIBUTOR SYSTEM
App. No. 10/008,175
→
METHOD OF OPTIMIZING CALL CENTER RESOURCES BASED UPON STATISTICS
App. No. 09/992,367
→
METHOD OF DELIVERING ENTERPRISE DATA THROUGH A CALL CENTER
App. No. 10/011,578
→
TRANSFER OF AN INTERNET CHAT SESSION BETWEEN SERVERS
App. No. 09/981,317
→
STREAMING ANNOUNCEMENTS TO AGENTS OF AN ACD
App. No. 09/966,688
→
CONTACT CENTER AUTOPILOT ALGORITHMS
App. No. 09/961,875
→
SYSTEM AND METHOD FOR ASSOCIATING INTERACTIVE VOICE RESPONSE UNIT DATA TO A TELEPHONE CALL USING AUTOMATIC NUMBER IDENTIFIERS
App. No. 09/943,587
→
METHOD AND SYSTEM FOR DISTRIBUTING OUTBOUND TELEPHONE CALLS
App. No. 09/901,749
→
DYNAMIC HELP OPTION FOR INTERNET CUSTOMERS
App. No. 09/885,717
→
MULTI-SITE RESPONSIBILITY-BASED ROUTING
App. No. 09/879,423
→
PACKET PRIORITIZING VOICE OVER PACKET NETWORK PHONE AND SYSTEM
App. No. 09/846,544
→
CUSTOMER INTERACTION SYSTEM
App. No. 09/827,848
→