Patent Assignment
Reel/Frame 067390/0348
Change of Name
Recorded: 2024-05-13
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CALIFORNIA, 94025
Covered Properties
(8)
Method and System to Predict Workload Demand in a Customer Journey Application
Application:
16/566,432 →
Publication:
US 2020/0082319
Systems and Methods Related to the Utilization, Maintenance, and Protection of Personal Data by Customers
Application:
17/084,559 →
Publication:
US 2021/0124843
Systems and Methods for Dialog Management
Application:
17/100,192 →
Publication:
US 2021/0157989
Systems and Methods Relating to Automation for Personalizing the Customer Experience
Application:
17/135,197 →
Publication:
US 2021/0201359
Customer Experience Analytics
Application:
17/203,685 →
Publication:
US 2021/0201338
Systems and Methods Relating to Post-Purchase Support of Customers
Systems and Methods Related to Predicting and Preventing High Rates of Agent Attrition in Contact Centers
Application:
17/465,119 →
Publication:
US 2022/0067630
Method and System for Dynamic Adaptive Routing of Deferrable Work in a Contact Center
Related Assignments
(11)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Sep 13, 2019
From: GOUW, ANDY RAPHAEL; TER, WEI XUN; DOSHI, NAMAN; HUMPHREYS, TRAVIS
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 050366/0835 →
Security Agreement
Nov 8, 2019
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.; GREENEDEN U.S. HOLDING II, LLC
To: BANK OF AMERICA, N.A.
Reel/Frame 050969/0205 →
Assignment of Assignor's Interest
Dec 8, 2020
From: ORR, MICHAEL; BURNS, NICOLA; WYSS, FELIX IMMANUEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054573/0716 →
Assignment of Assignor's Interest
Dec 28, 2020
From: SEKAR, ARCHANA; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054755/0808 →
Assignment of Assignor's Interest
Jan 6, 2021
From: VASS, TIBOR; CORETTI, SERGIO; TE BOOIJ, MERIJN; BERTINI, BRUNO EDUARDO DONATO
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054831/0115 →
Assignment of Assignor's Interest
Mar 17, 2021
From: KONIG, YOCHAI; HARLEV, RON
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 055621/0862 →
Assignment of Assignor's Interest
Aug 26, 2021
From: THAKKAR, ASHISH
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 057296/0163 →
Assignment of Assignor's Interest
Sep 30, 2021
From: WICAKSONO, BAYU; HUMPHREYS, TRAVIS; D'ATTILIO, WILLIAM; TSE, JOHNSON
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 057663/0116 →
Security Agreement
Mar 18, 2022
From: GENESYS CLOUD SERVICES, INC.; GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: BANK OF AMERICA, N.A.
Reel/Frame 059470/0398 →
Notice of Succession of Security Interests at Reel/Frame 050969/0205
Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070097/0001 →
Notice of Succession of Security Interests at Reel/Frame 059470/0398
Feb 3, 2025
From: BANK OF AMERICA, N.A., AS RESIGNING AGENT
To: GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
Reel/Frame 070097/0393 →