Patent Assignment
Reel/Frame 070097/0393
Notice of Succession of Security Interests at Reel/Frame 059470/0398
Recorded: 2025-02-03
Pages: 10
Assignor
BANK OF AMERICA, N.A., AS RESIGNING AGENT
Executed: 2025-01-30
Assignee
GOLDMAN SACHS BANK USA, AS SUCCESSOR AGENT
2001 ROSS AVE., 37TH FLOOR, DALLAS, TEXAS, 75201
Covered Properties
(31)
Systems and Methods for Overload Protection for Real-Time Computing Engines
System and Method for Managing Communication System
System and Method for Concurrent Processing of Work Items
Application:
16/351,660 →
Publication:
US 2020/0293977
System and Method for Assisting Agents via Artificial Intelligence
Patent:
10,750,019 →
Application:
16/369,298 →
System and Method for Delivering Modular Tools
System and Method for Creating Bots for Automating First Party Touchpoints
Patent:
11,218,594 →
Application:
16/990,558 →
Method, System and Computer Program Product for Sentiment Analysis
Method, System and Computer Program Product for Sentiment Analysis
Method, System and Computer Program Product for Sentiment Analysis
Systems and Methods Related to the Utilization, Maintenance, and Protection of Personal Data by Customers
Application:
17/084,559 →
Publication:
US 2021/0124843
Method and System for Generating Staffing Requirements for Deferred Work in a Contact Center Environment
Application:
17/090,439 →
Publication:
US 2021/0056481
System and Method for Managing a Dialog Between a Contact Center System and a User Thereof
System and Method for Managing a Dialog Between a Contact Center System and a User Thereof
System and Method for Managing a Dialog Between a Contact Center System and a User Thereof
Systems and Methods for Dialog Management
Application:
17/100,192 →
Publication:
US 2021/0157989
Systems and Methods Relating to Automation for Personalizing the Customer Experience
Application:
17/135,197 →
Publication:
US 2021/0201359
Technologies for Automated Generation of Contact Center System Embeddings
Patent:
11,134,155 →
Application:
17/139,033 →
Automated Customer Interaction Quality Monitoring
Application:
17/188,282 →
Publication:
US 2021/0287263
Customer Experience Analytics
Application:
17/203,685 →
Publication:
US 2021/0201338
Method and System for Generating Staffing Requirements for Deferred Work in a Contact Center Environment
Application:
17/224,281 →
Publication:
US 2021/0224706
System and Method for Personalization as a Service
Method and System for Scalable Contact Center Agent Scheduling Utilizing Automated Ai Modeling and Multi-Objective Optimization
Systems and Methods Relating to Providing Chat Services to Customers
Systems and Methods Relating to Asynchronous Resolution of Customer Requests in Contact Center
Systems and Methods Relating to Post-Purchase Support of Customers
Systems and Methods Related to Predicting and Preventing High Rates of Agent Attrition in Contact Centers
Application:
17/465,119 →
Publication:
US 2022/0067630
System and Method for Improvements to Pre-Processing of Data for Forecasting
Patent:
11,438,458 →
Application:
17/474,791 →
Utilizing Conversational Artificial Intelligence to Train Agents
Systems and Methods Relating to Routing Incoming Interactions in a Contact Center
Method and System for Dynamic Adaptive Routing of Deferrable Work in a Contact Center
Systems and Methods Relating to Evaluating Customer Experience Using an Experience Index
Application:
63/234,525 →
Related Assignments
(25)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Jul 24, 2018
From: LEBEDEV, SERGEY; KOVALENKO, ALEKSEY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 046441/0749 →
Assignment of Assignor's Interest
Mar 13, 2019
From: CARTER, JASON; SPILLANE, JACLYN; FLUKE, CARL; HAM, DAVID
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 048581/0563 →
Assignment of Assignor's Interest
May 24, 2019
From: PETROVYKH, YEVGENIY; KHODORENKO, ALEX; FRIDMAN, VADIM; KOVALENKO, ALEKSEY
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 049278/0500 →
Assignment of Assignor's Interest
Jul 9, 2020
From: HIGHMAN, CHRISTOPHER CARL; DUKE, KYLE; KIM, GUYSUNG; LUJA, ARMANDO
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 053166/0169 →
Assignment of Assignor's Interest
Aug 11, 2020
From: SEKAR, ARCHANA; GOPAL, RAVIKUMAR
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 053460/0221 →
Assignment of Assignor's Interest
Aug 25, 2020
From: LEV-TOV, AMIR; FAIZAKOF, AVRAHAM; MAZZA, ARNON; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 053592/0801 →
Assignment of Assignor's Interest
Aug 25, 2020
From: LEV-TOV, AMIR; FAIZAKOF, AVRAHAM; MAZZA, ARNON; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 053591/0939 →
Assignment of Assignor's Interest
Aug 25, 2020
From: LEV-TOV, AMIR; FAIZAKOF, AVRAHAM; MAZZA, ARNON; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 053591/0400 →
Assignment of Assignor's Interest
Oct 16, 2020
From: BARINOV, VITALY Y.
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054074/0731 →
Assignment of Assignor's Interest
Nov 5, 2020
From: WICAKSONO, BAYU AJI; GOUW, ANDY RAPHAEL; TER, WEI XUN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054288/0858 →
Assignment of Assignor's Interest
Nov 16, 2020
From: MCGANN, CONOR; LAMBE, CANICE; WYSS, FELIX IMMANUEL; GU, WENJIN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054374/0833 →
Assignment of Assignor's Interest
Nov 16, 2020
From: MCGANN, CONOR; LAMBE, CANICE; WYSS, FELIX I; GU, WENJIN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054375/0221 →
Assignment of Assignor's Interest
Nov 16, 2020
From: MCGANN, CONOR; LAMBE, CANICE; WYSS, FELIX IMMANUEL; GU, WENJIN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054374/0738 →
Assignment of Assignor's Interest
Dec 8, 2020
From: ORR, MICHAEL; BURNS, NICOLA; WYSS, FELIX IMMANUEL
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054573/0716 →
Assignment of Assignor's Interest
Dec 28, 2020
From: SEKAR, ARCHANA; KONIG, YOCHAI
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054755/0808 →
Assignment of Assignor's Interest
Jan 6, 2021
From: VASS, TIBOR; CORETTI, SERGIO; TE BOOIJ, MERIJN; BERTINI, BRUNO EDUARDO DONATO
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054831/0115 →
Assignment of Assignor's Interest
Jan 14, 2021
From: SUNDARAM, RAMASUBRAMANIAN; WYSS, FELIX IMMANUAL; GANAPATHIRAJU, ARAVIND
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 054916/0027 →
Assignment of Assignor's Interest
Mar 1, 2021
From: ALON, SHAI; SHEM-TOV, ROTEM
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 055444/0752 →
Assignment of Assignor's Interest
Mar 17, 2021
From: KONIG, YOCHAI; HARLEV, RON
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 055621/0862 →
Assignment of Assignor's Interest
Apr 7, 2021
From: WICAKSONO, BAYU AJI; GOUW, ANDY RAPHAEL; TER, WEI XUN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 055849/0409 →
Assignment of Assignor's Interest
Apr 27, 2021
From: HAYES, SEAMUS; BATES, ANTHONY; CICCHITTO, ANGELO
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 056055/0645 →
Corrective Assignment to Correct the Second Assignor's Name and Execution Date Previously Recorded at Reel: 054916 Frame: 0027. Assignor(S) Hereby Confirms the Assignment .
Jul 16, 2021
From: SUNDARAM, RAMASUBRAMANIAN; WYSS, FELIX IMMANUEL; GANAPATHIRAJU, ARAVIND
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 056893/0916 →
Security Agreement
Mar 18, 2022
From: GENESYS CLOUD SERVICES, INC.; GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: BANK OF AMERICA, N.A.
Reel/Frame 059470/0398 →
Change of Name
Sep 28, 2022
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 061570/0555 →
Change of Name
May 13, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067391/0089 →