Patent Assignment
Reel/Frame 067651/0783
CHANGE OF NAME
Recorded: 2024-06-07
Received: 2024-06-07
Pages: 4
Assignor
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Executed: 2021-03-15
Assignee
GENESYS CLOUD SERVICES, INC.
1302 EL CAMINO REAL, SUITE 300, MENLO PARK, CA, 94025, UNITED STATES
Covered Applications
(25)
MANAGEMENT OF TRANSACTION ROUTING TO ENTERPRISE AGENTS
App. No. 15/594,148
→
SYSTEM AND METHOD FOR WEB-BASED REAL TIME AND OUT-OF-BAND COMMUNICATIONS WITH CONTACT CENTERS
App. No. 15/432,849
→
SYSTEM AND METHOD FOR RECORDING AND MONITORING COMMUNICATIONS USING A MEDIA SERVER
App. No. 15/215,069
→
MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH REDUCED CUSTOMER-TO-AGENT CONNECTION LATENCY
App. No. 15/089,143
→
DYNAMIC CALL CONTROL
App. No. 15/088,076
→
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS
App. No. 14/977,331
→
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON MACHINE LEARNING
App. No. 14/887,297
→
CONVERSATION ASSISTANT
App. No. 14/881,116
→
COMMUNICATION OF INFORMATION DURING A CALL
App. No. 14/797,047
→
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING
App. No. 14/718,030
→
METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH CALL PACING
App. No. 14/709,351
→
VISUAL INTERACTIVE VOICE RESPONSE SYSTEM
App. No. 14/683,894
→
Method and System for Managing Interactive Communications Campaigns
App. No. 14/678,893
→
Preloading Contextual Information for Applications Using a Conversation Assistant
App. No. 14/606,659
→
Method and system for providing adaptive and proactive interaction management for multiple types of business interactions occurring in a multimedia communications environment
App. No. 14/574,934
→
Managing interactive communications campaigns using a hold queue
App. No. 14/100,813
→
System and Method for Acoustic Echo Cancellation
App. No. 14/060,141
→
Method and System for Predicting Speech Recognition Performance Using Accuracy Scores
App. No. 13/599,297
→
System and Method for Recording and Monitoring Communications Using a Media Server
App. No. 13/446,182
→
SYSTEM AND METHOD FOR FINGERPRINTING DATASETS
App. No. 13/432,838
→
SYSTEM AND METHOD FOR REMOTE SCREEN MONITORING
App. No. 12/026,947
→
SYSTEM AND METHOD FOR RECORDING AND MONITORING COMMUNICATIONS USING A MEDIA SERVER
App. No. 11/678,315
→
SYSTEM AND METHOD FOR AGENT QUEUE ACTIVATION IN A CONTACT CENTER
App. No. 11/427,972
→
SPEECH RECOGNITION SYSTEM AND METHOD
App. No. 10/666,956
→
SYSTEM AND METHOD FOR DISTRIBUTING AND ROUTING CALLS IN A CALL CENTER
App. No. 10/449,249
→